If you're on an expense account and if you need to get to the West End then Heathrow Express is excellent. If you're on your own money, then perhaps it's not the right choice. I find that it really only saves about 20 minutes over the Piccadilly Line. And if you need to be on Piccadilly, compared to Bakerloo, then the Tube is still a better choice. The few times I've taken the Heathrow Express, it's been when work was paying for it and I needed to be at Paddington. The rest of the time, I'm fine with taking the Underground. Especially since the Underground is WAY cheaper. read more

It's been nearly two years now and I'm still loving the Heathrow Express so it's about time for an update. But what really inspired this 2-star upgrade + update is the addition of fast and free wifi! No more bad connections, no more fake "free wifi" promises (I'm looking at you Virgin Trains and East Coast Trains!), and no more snail-like page loads. It's fast, it's free and I'm typing from an underground tunnel right now. Seriously. Sure it's only 15 minutes, but this is the prime "oh s*#t I forgot ______" time in my traveling. Last minute emails, notes to parents and friends to remind them to pick me up... and one final Yelp review before descending upon the madness that is LHR. It's spendy, but this is a prime "you get what you pay for" experience. Take if from me -- the girl who landed at LHR after all public transport had closed and had to take a 3.5 hour trek on the night bus home... read more

Although it is the fastest link between Heathrow Airport and downtown London, Heathrow Express (HEX) is slammed as the world's most expensive train by cost per mile and was not favored by both pro tourists and locals. Previously, I praised HEX as an affordable choice that is a much more comfortable than the conventional tube option if you book in advance, but after the recent reduction in advanced booking discount, you will splurging a lot more money to choose this formerly the smarter way over the "peasant train" unless you booked extremely in advance. On the positive side, HEX will perhaps be the most comfortable train you will ride: clean, spacious, quick, and free fast Wi-Fi. I am surprised that it's even better than the Eurostar train! The biggest selling point is that the train gets you to central London in 15 minutes: 25% of the time required for the tube. However, HEX is often not recommended because of its staggering one-way regular fare of £22, which is 4 times the tube's peak-time fare (£5.5). Additionally, HEX terminates at Paddington Station, so you need to transfer to the tube, which adds to the already high cost and reduces the speed advantage. If you book early 7-, 14-, 30-, or 90-days in advance, you can get discounted fares especially if you travel on the weekends. However, HEX's advanced discount no longer includes return trip and the discount is significantly reduced. To save you the research and the math, you would have to get the 30-day advanced weekend express saver to even be comparable to the cost of taking the tube if you need to transfer at Paddington. In conclusion, I would not recommend choosing HEX over the tube unless you can secure the at least 30-day advanced weekend discount or you are in a dire emergency. The price of HEX is too unreasonably high despite its comfort. --- PROS: 1) Comfortable seating with plenty of legroom 2) Fast transport with 15 minutes from T2/3 to Paddington 3) Free fast Wi-Fi with power outlet CONS: 1) Extremely expensive w/o EXTREMELY advanced booking discount 2) Termination at Paddington - May require tube transfer BOTTOM LINE: Unless you can get at least the 30-day weekend discount or short on time, don't do it! read more

Heathrow terminal 5 to Paddington is 20 minutes. About us$50 round trip. You can charge your phone on the train too. It is expensive, but after a 12hr flight, I just want get to central London. Most people take a cab or the Underground from Paddington, so add that and it's £££. It's either 15min or 1hr+ of your time. It's all about convenience and time for me, so I don't mind shelling out the extra £ read more

Heathrow Express - Power outlet - Public Transportation Near Me - London, XGL

I can't say enough about the Heathrow Express. I think I'm in love. I think all major cities should have this, need this, and must invest in something like this because it is AMAZING. Yes, if you don't buy your tickets online in advance, you may have to pay 20-25gbp for a ride, but if you buy it in advance online, you only end up paying around 16-18gbp. Even at 20gbp that's about $35 which I think is a bargain for transporting you from the airport into the center of London in less than 15 minutes with absolutely zero hassle, zero waiting and zero fuss! I've paid anywhere from $35-60 to get transportation in a taxi in major cities like JFK to Manhattan, or Chicago or Seattle, and those trips did NOT take 15 minutes. I have also commuted on a train for over 50 minutes to get from city center back to the airport, and although I only spent $7 in the commute, I wasted 50 minutes. I really can't express how amazing this service is and how worth your time, money, effort and sanity it is to have such an amazing service at a low (relative) cost. read more

Not the best or most dependable method of transportation from Heathrow Airport to central London. In fact, for £25 one way off peak, it will only take you as far as Paddington. Still wound up costing another £36 in cab fare to central London. The trains are clean and fast with free WiFi but that's about the only plus. Also, miss one train and you're waiting at least 15 minutes. Aggravating to say the least. read more

Heathrow Express - Public Transportation Near Me - London, XGL

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The Express costs some extra bucks, but if you don'tind waiting fir the right train or taking your time to get in to London it is so worth it. When you arrive at Heathrow just before luggage claim there sometimes is a guy selling Express tickets. With return it is £32. Buy from him to save time. (He accepts cards). Or you can buy from machines just before the trains. Supercomfy and fast - you are at London Paddington in 15 minutes! Free wifi onboard. Don't forget to check in on Yelp! They accept AMEX. read more

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This is the only way to get into London. A Taxi all the way into town is crazy expensive. Taking the Tube is nuts when you have luggage. Taking the train into town and getting a Taxi from Paddington works well for me -- even working over near the square mile. The trains are clean. The run on a good schedule. Even though you won't be on it for that long, the power jacks are handy to have. The Internet works well. The seats are comfortable. I can't think of any real flaws. They even have excellent striping and signage to get you where you want to be at the Airport and Paddington. read more

Expensive but, worth it. I believe I read a article that the train will eventually go straight to King's Cross. Hopefully next time we visit the fares go down. Suggestion- Pricing should be significantly lower. In Italy a train similar to the airport was only around $10. Also, the terminals should have better signage of how to get on the train. Once you walk outside it is a little confusing how to get to the express train. It just generally says to go down but, not necessarily which side from out experience. read more

This is the beat deal for getting from LHR into London. Great high speed train. You can get tickets ahead of time or they have four or five points to get tickets into and back from Paddington Station. It has FREE WiFi and comfortable seats. We always use this service. Gives you BBC news as you come into London. Way cheaper than a cab. Just follow the signs. W have always purchased round trip before we arrive . Return is good for 30 days after start of trip. read more

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This is the best way to get into central London from Heathrow but it is expensive--expensive enough that its service should be superb. Instead, its service is good w/ one major flaw: the public address system never seems to shut up. A female voice gives the important details of the train & where it's heading (nice accent, so that's fine), but as soon as she's finished w/ what we need/want to know, another female voice (less pleasant) comes on w/ one of those stupid PSA announcements, "See it, say it, sort it." That finishes, and then the BBC starts w/ the day's headlines. I'm reading the Times of London--I don't want to HEAR the headlines. But ok, it's the Beeb. But then an ad w/ loud, obnoxious voices starts. If I were in a taxi and ugly ads came on I would ask the driver to turn them off. But on the train, we all sat there helpless as voices drone on above us. read more

Heathrow Express - Public Transportation Near Me - London, XGL

I have to say, the Heathrow Express may be the best part about the airport it's named after. This airport rail link will let you avoid the hassles of taking luggage on the Tube or dealing with a bus or taxi (although depending on your final stop "it helps you avoid the initial hassles of these things" may be more accurate). It takes you directly from the airport to Paddington Station; seeing as Paddington is located right by several major hotels, and offers easy access to a Tube stop within London itself, this makes it an ideal end-of-the-line location. The express stops at two platforms on its way out of the airport: one that serves Heathrow terminals 1, 2, and 3, and a second that serves terminal 5. Depending on which train you catch, your trip to the final stop at Paddington will be about 15 to 20-some minutes long - quite a speedy trip in comparison to other travel options from the airport. But don't think it's a one way connection: trains depart from the airport AND from Paddington, about every 15 - 30 minutes, depending on the current schedule. And again, given Paddington's central location and connections to the Tube and to other trains, the express should be quite convenient and easy to get to for most travelers, no matter what direction they're heading. The trains themselves are quite comfortable, with plenty of space set aside for baggage, and they offer a very smooth ride; I nearly fell asleep during the ride, it was so relaxing. Well, mostly relaxing. There's a looped video of ads and information that plays during your journey that I could have done without. But it didn't play anything too obnoxious, at least. Express tickets are super easy to get, too: they can be purchased at the two Heathrow Airport stations, at Paddington, from ticket sellers in all of Heathrow's terminals, on board the train, online or via mobile app. I feel obligated to note that if you're looking to budget your trip as much as possible, you may want to look into the Heathrow Connect train service instead - they cost a little bit less than the express, which costs £20. But if you're in a rush, definitely go for the Express - the extra couple dollars might make all the difference if you need to get somewhere at a specific time! read more

The real deal! This is the start of how to get around London. If you are coming into the country and into the Airport. Heathrow express is the fastest way into the center of London. And it does it in 15 minutes! I purchased my round trip ticket online and in advance. I think you can purchase at the booth at the airport as well or at a kiosk at the airport. The seats are purple, space for your luggage. It has Free-WiFI but I was unable to connect with success but not going to knock it for being a 15 min ride. Very comfortable, very fast, efficient. the way to go between airport and city's center. Grade: A+++ read more

I've taken the Heathrow Express many, many times. In my experience, the trains are always on time. Yes, there is the occasional service interruption where the trains run every 30 minutes instead of every 15 minutes, but that is always posted on signage all over the place - so plan accordingly. If you are traveling to/from the airport to/from Paddington Station, this is the way to go. If you have to transfer from Paddington to another line, you MUST plan for the time it's going to take you to get from the HEX station to the Underground line of your choice. If your timing is off by the slightest, or you are walking a bit slower that day, you may miss the train you need to transfer to and have to wait for the next one to come along. As the ride to/from Heathrow is so fast, I don't really see the need to go with a first class ticket. Unless the train is super packed, buying a regular ticket is fine and you'll have plenty of room. The trip itself is so fast, that there would hardly be enough time to spread your work out in the first class cabin before you'd have to pack it all up again and exit the train. If you know you're going to return via HEX, opt for the round trip ticket to save a few GBPs. As for taking a cab or Uber instead? Depends on where your final destination is and what the traffic is like. By the time you pay for a metered fair (or, heaven forbid, surge pricing) you're far better off using HEX for the most part. On a very busy Saturday night, I looked at pricing estimates for Uber to go from Piccadilly to Terminal 4. Cost was guesstimated at about 40GBP. But what about traffic? How long would it take? In the end, an estimate is just that, and you don't really know what the final cost will be once traffic delays, etc. kick in. I opted for HEX, took the Bakerloo from Piccadilly to Paddington and the HEX from Paddington to T4. Cost was just above half of the Uber estimate, but did take a total of 1-hour because of the reduced service on HEX that night. There are outlets at each seat and free wifi on the train as well. As long as you aren't surrounded by loud or rude people, it's a pleasant and cost-effective way to get to central London. read more

Very clean new looking train cars. Also a nice agent on the platform to give directions if you are confused but it's a really easy system to figure out. The trains offer free connections between all LHR terminals that don't take long at all - just 4 minutes between T5 and Heathrow Central (T123). The ride between T123 and Paddington in Central London is just 15 minutes on the Heathrow Express. You can buy tickets onboard at a higher price. Buying them online is easy though you just print it out and it's scanned on board. If you travel a lot you can buy a package of tickets at a discount. There are also ticket machines on the platform if you didn't pre buy and have time to buy before getting onboard. This is the only way I will consider going between London and LHR. There are many hotels right by Paddington Station that you can stay in and be in a great location for enjoying London. read more

Heathrow Express - Business first class - Public Transportation Near Me - London, XGL

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The Heathrow Express is a step above the Heathrow Connect. It takes you directly between Central London (Paddington station) and Heathrow airport, and wow, it only takes 15 minutes! The price generally at 22 pounds might seem a bit expensive, but when you compare it to other options (and also what other cities have in place or rather, don't) that are less convenient, I think it's a pretty good deal. Also, a cab would cost a lot more. The seats here are even nicer/plusher than the Connect, and it's a more comfortable experience (although the Connect is by no means uncomfortable). In both, there are designated areas for your luggage so you're not awkwardly trying to squeeze your stuff by your legs, although I somehow didn't notice the area on the Connect until a few stops in. The voiceover on this train sounds so "cool" and soothing, and they also play videos from the airport...somehow it just all feels relaxing, which is great before/after getting on a plane. read more

Traffic in London in general is becoming worse and worse. Getting downtown can be challenging if you decide to take a cab. It can take from 45 minutes to close to 2 hours. Taking the express is easy, comfortable and quick. It's much cheaper than taking a cab and it's stress free. Buying a ticket is easy and the trains normally are not very packed. You will end up at Paddington train station from where you can take the tube to other parts of downtown London. Great means getting downtown! read more

Heathrow Express - The train - Public Transportation Near Me - London, XGL

Convient. Pricey. Never got the WiFi to work. Very clean and modern. I took it one time. I am not sure this would be my first choice to get from the airport into town. read more

Heathrow Express - Public Transportation Near Me - London, XGL

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Great way to get to and from Heathrow. Only 15 for £37 RT. However you do have to get to Paddington station which is not always convenient. The Piccadilli like goes to the airport as well and may take a bit longer but if you are actually staying near a stop that is on that line I may be the better option read more

Heathrow Express - Public Transportation Near Me - London, XGL

The Heathrow Express is the quickest way to get into the city from the airport. But you pay for that quickness and convenience. Cost can vary depending on when you purchase your ticket but generally the earlier you book the more you save. The cheapest tickets start at GBP12.10 when you buy 90 days in advance, increase at 30 days and 14 days in advance and are most expensive when bought on the train. There are additional savings if you travel on the weekend. I procrastinated and didn't buy a ticket in advance. I figured I'd take the Heathrow Connect, which is similar to the Express except that it makes five stops and takes longer but only costs GBP10. When I arrived, though, signs indicated the Heathrow Connect was out of service. Was I going to settle for an hour long Tube ride into the city? I spotted the Heathrow Express desk and they were offering tickets for GPB17. Wow, that's a deal I wasn't expecting, given that I could have been on the hook for GBP27. I found out later that cracks were found in some of the cars used for the Express. Because it's more heavily used, they pulled cars from the Heathrow Connect service, causing it to be cancelled. As a nod to airport employees who rely heavily on the Connect, prices were moderated on the Heathrow Express. It's one time when procrastinating didn't turn out so bad. The ride itself was smooth and quick and the furnishings appeared fairly new. The only complaint is that there's not enough space to store big suitcases, especially if the train is busy. Overhead space can accommodate smaller bags. The train delivers you to Paddington Station, which was perfect for me since my hotel was only five blocks away. If that's not your final stopping point, it's easy to catch the regular underground to other places in the city. Go online for more information, like prices, fares, deals, discounts and timetables. It also helps to know what terminal your flight will land at, as you may have to transfer to another terminal to catch the train. That information should be on your airline's website. There are also employees at the train platforms to help direct people and answer questions. The bottom line is the Heathrow Express is a quick and easy way to get into the city. I thought it was worth it. If you're certain of your plans, it pays to purchase in advance. read more

Heathrow Express - Ticket purchased at the airport. - Public Transportation Near Me - London, XGL

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If you are looking for convenience then this is the way to go for you. I see most people complaining about the pricing for this, and I can understand that concern. But you are paying to get from London city to the airport in fifteen minutes or less. You can have it one way or the other. You can either pay the price and get there quickly or go the cheaper route and spend more time en route. I know for me, I was willing to pay the price as I was tired and wanted to be at the airport as soon as I could. It also gave me an extra hour to do what I wanted before having to say farewell. I had bought my ticket for this the night before my departure, downloaded it to my phone and fell asleep. When I got up I made my way to Paddington Station and followed the clear marked signs to the platform. Here's where things get a bit wonky for me. During the week I was here I was so use to the fact that I needed to scan my ticket before entering the train. Even though I was standing right next to the train with the doors open. I mean every mode of transportation had a gate you entered and a place to scan prior to boarding. So why would this be any different. Here I am looking lost and out of the corner of my eye I see an attendant on the platform. Sensing that I was lost and noticing that I saw her, it was like her flight or fight kicked in. For her, it was flight. It was like she was running away from me. If I wasn't so irritated from lack of sleep I probably would have been laughing. After I did catch she informed me to just board the train and they will scan the ticket en route to the airport. Silly me for thinking otherwise and being conditioned all week to do the opposite. Once on the train it was a comfortable and quick ride to the airport. Throughout the whole ride it will tell you where you need to go in order to get to the right terminal. Supposedly there is free Wifi but I didn't use it. And yes, they did come and scan my ticket while I was seated. Ample luggage storage. read more

Super convenient way to get into the city and avoid the traffic. Has saved my behind many times when it looked like I was going to miss my flight. Never seen it busy and the first class is not that more expensive and comfy. read more

This is the train that will get you to London from Heathrow Airport. It's a bit pricey (£22 or so) but it's a pretty comfortable ride and probably better than dealing with the Tube. The train feels so nice and deluxe. The seats are very plush and there's a designated space for luggage so you're not awkwardly trying to fit your self and your luggage into one seat (or two). There is a very relaxing voiceover that tells you what to do when it's time for you to leave the train. Gotta love the British accent. read more

I'm glad I decided to skip the private car and take a chance on the Heathrow Express. From Heathrow to Paddington (where my hotel was located at) the trip took about 15-20 minutes. The train itself was spotless and uncrowded. I didn't have to stand. I sat right next to my luggage. There was free wifi. I can't think of any reason to not take the train. The convenience was fantastic and I didn't even find it necessary to upgrade to business class with the regular cars being so nice. read more

Heathrow Express - Public Transportation Near Me - London, XGL

It's a long flight to London from LA for us. Since it's usually an overnight flight we are often groggy from jetlag at the arrival and are in desperate need of a recharge at our hotel. The Heathrow Express provides a rapid and comfortable connection into London Paddington station. It's super easy and comparably inexpensive. The train is modern and quiet, and rolls along with pleasant views of small English villages. Free, easy to connect wifi onboard. "Rockin' to a gentle beat feel the wheels rumblin' neath the floor" read more

Be careful purchasing advance tix. There is generally no price advantage and must be used on a stated date or the tix expire. Recently, I traveled overnight to London. I booked my Heathrow - London ticket for the date of my departure but the date changed overnight so my ticket was no longer valid. I had to purchase a 2nd ticket at full price. read more

This is the best and most efficient way to travel from the airport into London central. They have an app, so you can purchase tickets and have them readily available without having to wait in line. The seats are comfortable, comes with plugs but make sure to bring adaptor if you're not from here and they also offer free wifi read more

Having been a visitor to Heathrow airport for almost 33 years, it's perhaps a little surprising that I only rode the Heathrow Express for the first time last weekend I've driven there or taken cabs there but when using public transport, I'm usually on the Piccadilly line which gets you into Central London in about 45 minutes though it can get crowded as it collects local passengers along the way Last weekend, I met my Yelp Elite friend Lorrie M at Heathrow Airport on her whirlwind 3 day trip to London. In order to save travel time and maximise tourist time, we pre-booked tickets on the Heathrow Express to whisk us into Paddington Station in the heart of Central London in 15 minutes Pre-booking saves a pound off the price but it's still quite pricey at £18 one way versus £8.50 for a zone 1-6 Underground travelcard that you can then use for the rest of that day The Heathrow Express station is located near terminal 3, separately from the centralised Underground station for terminals 1, 2 and 3. The station is modern, clean and has large gates to cope with the luggage The trains are also spacious with generous luggage racks. However, it isn't the longest train in the world and I can see passengers having to stand at busy times. However, we got seats, which are built like airline seats complete with safety briefing card in the seat pocket in front of you Free wifi was advertised but I didn't get a chance to test it on our short journey into Paddington. The power socket wasn't working which was the only fault with the service Paddington is a good terminus (make sure to find the statue of Paddington Bear for a photo near to Yo Sushi) unless, as was the case this weekend, both the Circle line and District lin were out of commission for engineering work, rendering the usually easy journey to High Street Kensington a logistical pain read more

In much the same way as you shouldn't go to bed on an argument, I believe you shouldn't write a review when you're hopping mad with anger. So, I've left it a week or so before reviewing the Express. I've been using this line for years, and mostly it does what it sets out to - gets you to Paddington from Heathrow T123 in 15 minutes, and back again. The trains are smart and comfortable, and there's wifi, if you can be bothered to log on for 15 minutes. It's worth noting that it's not 15 minutes to Terminal 5 - it's slightly further, so add an extra 5 minutes to the journey. Unfortunately, there are holes in the service, especially around Christmas and New Year. It's not consistently a 15 minute journey, although I understand that this is often out of their control. It says it runs a half-hourly service during the holiday season, although when I wanted to use it last week it seemed to actually be an hourly service, for a reason that wasn't communicated. The staff are often unhelpful and unconcerned by their passengers questions, and in this one specific instance, barely apologise for broadcasting completely incorrect information over the tannoy. Essentially, this boils down to the following - it's £20 a ticket, to get to Heathrow in less than 20 minutes, when it works. So more than £1/minute. That's really, REALLY expensive. If you have some time before or after your flight, and a book, get the tube. It takes 52 minutes from Heathrow T5 to Leicester Square, and costs £3 off peak using an Oyster. If you really don't fancy this option, just make sure you check that the Express is running a relatively good service before buying your £20 golden ticket. Sitting on the platform at Heathrow knowing that you'd be in London already if you'd only got the tube for less than a quarter of the price can drive a person ever so slightly insane. read more

Pound-per-mile, you get more value throwing millions at NASA to let you be a space tourist. TRUE STORY. Heathrow Express is seriously a RIP and an OFF, revealing the sad truth about rail travel - if you want it modern, efficient, quick and regular, then you're going to have to show them the money. It's a shame that there's now this two-tier system for getting to the planes. The haves having their high-speed and the have-nots having their Picadilly. It's like a public transport class war - MAGGIE MAGGIE MAGGIE OUT OUT OUT! Well, I'll stick with the Pic for now. Paddington is the most annoying city rail station to get to and once I'm on the tube I may as well stay subterranean for the duration. At least the Express offers an emergency option in case of snooze-button-induced lateness. Expensive safety net. read more

I feel I have to post a review as anyone living/staying in South London is sorely under-represented here and I don't want them to waste their money. 1. Getting a cab from Heathrow does NOT cost $100 if you book in advance. It's not that difficult, google heathrow taxi and approximately 7million cab firms with online booking services will pop up. If there are more than 2 of you, a taxi will probably be cheaper than you all buying a train ticket. 2. if you are pretty much anywhere south of the river, or West, taking the heathrow express makes no sense. It will take you longer to get to Paddington, buy a ticket and change to the train that it does to simply get the tube all the way... 3. Yes it runs on time and is fast but I'd expect that from a train journey that is the most expensive per minute in the world. Seriously. In summary, it's great that we have the Heathrow Express but be aware of how far Paddington is from everywhere before spending your money. It's always tourists that get burnt on these things (also - get an Oyster card for the tube straight away!) and it's unfair to market it as the only way to get to London from heathrow. read more

Heathrow Airport to Paddington station in 15 minutes? It's true... all of your Heathrow airport transportation woes have been dissolved. Efficiency does come with a hefty price tag, though - but isn't £21 worth the convenience (and your sanity)? Fast, clean, and borderline soothing, I can't imagine dealing with the alternatives. Do yourself a favor and don't waste time waffling: make Heathrow Express your only way of connecting with central London. read more

Man, what is not to love? First of all, I arrived and the two Heathrow Express guys at the top of the stairs offered to carry my bag down the stairs and on to the train. Wow. Service. It's the most expensive train per minute in the world. (see Helen C's review). She speaks the truth! Sweet and simple: Paddington to LHR, and reverse. No local pick ups. Just high speed from A to B. However, for that expense...you get from Paddington Station to Heathrow Airport in 15 minutes. Flat. When you have an early flight, this can be very important as you need to not only be at LHR very early, but don't want to waste a ton of time getting there. I bought my ticket online and was able to show the QR code (that I received via email) and redeem with no problem when aboard the train. Skip even that little step the day of? Love it. £18 each way. Money well spent. Get where you are going, there you are. read more

Holy crap, the price. As many have lamented, this train is bloody expensive. If you hop on the train while it's idling at the station in T5, your total travel time is actually 30 minutes, not 20, which puts it on the same timing as Heathrow Connect. My animosity toward the Express stems from a few places: 1) we have a similar service in Vancouver that costs way less 2) I was forced to take the Express 3) The timing isn't as advertised and you don't get a discount for the inconvenience. We have something similar to HE in Vancouver called the Canada Line. It leaves from Arrivals at YVR and has lots of luggage space and nice seating. It gets you downtown in 20 minutes and costs $5, not an arm and a leg and your firstborn child. The first time I took this train I was forced to do so: it was Sunday (ugh), it was evening, and none of the other trains were running, apparently, due to inclement weather. Ticket agents at the booths were rude and unhelpful. The ticket machine sold me a ticket for the Connect, even though the trains weren't running. No one was able to tell me what was going on. So, I had to buy tickets for the Express. It took 35 minutes to go from T5 to Paddington. Think I'd get a refund or discount? Of course not! Heathrow Express has no problem advertising how fast their service is, but from what I experienced, a small amount of inclement weather means they can't live up to their claims as a premium service. Wi-fi did not work. Having plugs is very handy. The train itself is comfortable with lots of luggage space and nice seats. Train attendants were very friendly and helpful, and the conductors were very nice and fully explained what was going on with the trains, so great service from them. They are what kept this review from being 1 star. read more

Clean, efficient, and quite frankly makes my NYC subways look really...REALLY sad in comparison. But one 1 star is taken away from this great means of transportation...the price. £16.50 is pretty steep. Yes it may be better than hailing a cab into London, but come on this is still a train ride. But honestly, whenever I do visit London, this will be my means of getting to and from the airport. It has a place to put away your luggage, plays BBC news, and has pretty comfy seats. Good job England. read more

During a day of planes, trains and automobiles, as I traveled from my apartment in Le Marais back to to my place in Miami Beach, I went through a wide spectrum of emotions and delays on nearly every turn. The one exception: the Heathrow Express. I went back and forth on whether I wanted to spend the money but after a taxi that was hard to find, a Eurostar that was delayed by weather and surly people, running out of pounds, getting swept away by the gauntlet tide that is King's Cross St. Pancras Station, getting little help there while attempting to struggle with two large bags, taking the train the *wrong* way to Paddington and then finally arriving at Paddington... I was convinced I was going to miss my plane and become an illegal immigrant in the UK (there are worse fates). Frazzled and nearly defeated, I asked for directions to the HE and kindly agents guided me every step of the way. I got to the platform without a clue as to what to do and, again, an agent helped me with the process. I got on my train in a fit, convinced I was to miss my plane. Riding the Express with me? Flight attendants. The HFAIC told me where to sit, where to go and what to do to make sure that I made my flight and pushed through the throngs of people at Heathrow. In no time, we arrived at the airport-city and I was off. Running, pushing, bleating, and attituding I made my way to my airline (lines and a ticket reader that wasn't working), security (always a joy) and my gate (literally on the other side of the airport). I made it to my plane as they were general boarding. If I didn't know that my vacation was ending before, I was definitely aware of it now. Again, the one bright point in my travel logistics was the Express. It costs but it delivered. I'm thankful it exists. read more

By far the best way to travel from Heathrow to London and back. 15 mins flat. Buy your tickets in the app or at the airport. Express saver returns are the best choice read more

I have a real love hate relationship with this train, yes you heard it Heathrow Express, you are a train, not a friggin' plane, not an extension on someones flight, just a train, like Thomas, only less cool and totally with less friends. You're expensive, even with my kiddies discount card I feel like I am handing over far to much money for this monorail ride. It's 15 minutes to Heathrow and still I'm not happy, what's with the stupid lady on the stupid telly. It's 15 minutes, let us have a little quite time before we hit the carnage of Heathrow, why abuse our ears with that awful jingle? Who thought up that jingle? Can we hurt them? They are hurting me! So I hate the Heathrow Express for all of these reasons but I love it because it does exactly what it says on the tin. To Heathrow... express. Damn it! read more

As I'm standing here on this platform wondering why I have to wait 30 minutes during evening rush hour (for a train that was advertised departing every 15 minutes) I can't help but reflect that I could have taken Uber for only 10 pounds more--with the taxi from Paddington Station to my flat they were the same price. Though I did get to participate in the stampede to the taxi stand with the Heathrow Express option, an added bonus. Sometimes this is your best option. A journey on the Express can take 45 minutes if perfectly timed, in today's case my journey was 75 minutes. A car is the same deal--It's about 45 minutes to downtown London without traffic by car, though traffic can add to the journey. Money and time is effectively a wash--it depends on whether you consider dragging yourself and your bags around train stations is a bonus or not. read more

Oh yes the express is best! Like the flying Scotsman of old, the Heathrow Express trail-blazes out of Paddington like a bat out of hell and deposits it's what travels at distinction. In my option it's not cheap, but for what it does:- cutting out all the traffic jams, packing costs, tourists and 15 million train stops, it's worth every single penny. 15 minutes from London to Heathrow (T1 & T3)? I kid you not I just timed it! That's got to be some sort of record! You get what you pay for. Word! read more