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Heather Weathers

4.0 (2 reviews)
Closed • Closed

Services - Heather Weathers

Therapeutic massage

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10 years ago

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10 years ago

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Massage Envy

Massage Envy

2.0
(67 reviews)
1.5 mi
•$$

I like this location better than some of the ones I visited in Portland, California and Virginia. I…read morelike that I can use my membership wherever I travel to. I love a good massage and have had MANY good ones at massage envy and probably the best one of my life at this Keizer station location. I have had a membership with M.E. for about 8 years. In that time I have only been consistent in going for about half the year. Needless to say I have accrued more than 30 hours of unused massages. When they say they will put your account on hold they don't do it-- you have to stay on top of them to get things done. I try to catch up by doubling them up into 90-120 minute massages but lately it is hard to find any therapist willing to do the longer ones. Let's be real here nothing gets accomplished in 50 minutes (10 mins is for pre/post dressing). By the time they start working out whatever muscle group ails you the time is up. I usually have to watch my clock and have them work out knots they've pushed into one area before the massage is over otherwise you leave there in worse pain than you came in with. Now with longer appointments you leave feeling like the massage was complete. You really have to speak up even if you have seen the same therapist a dozen times. They do not seem to read your responses-- like if you jump/flinch clearly that hurts maybe there's a knot they should work out don't just move on-- work it out or maybe stretch other attached muscles to calm the nerves. The use of heat is helpful but they don't always do it.Sometimes you say work on my shoulder and they waste time on your feet or something so I just say "literally ONLY do XYZ." Leaving clothes/shoes on areas I don't want touched seems to keep them from going to their default massage. Deep tissue therapy is hard to come by. I've tried 3-4 therapists at this location and only one is consistently good at deep tissue massage but she's typically booked out pretty far. I don't care if I get a male or a female but it's so hard to find a good one that sticks around. I've had them cancel my appointments because therapists called off, quit or cut their hours down, which is understandable. However, when I need to cancel it costs me the unused hour-- seems unfair that I get disciplined if I can't make it but the therapist can cancel. I call ahead to cancel appointments and usually leave a message on voicemail, on more than one occasion they didn't check the voicemail and thought I no-showed which costs you the prepaid hour so you have to really confirm with them-- which is hard bc they notoriously don't answer their phone. I am a chatter and while the people here are equally chatty I find that the therapist loses focuses and uses my session to talk so I just make a point of being quiet so I can actually get some relief. The front staff has always been welcoming to me. I do see the sales pitch with other customers but they seem to know I'm not going for it so they don't bother. I wish I hadn't signed up for membership because it's like the gym-- you think you'll go but you don't, but you don't want to waste the credit you've already paid for. Hate that the person who does the facials doesn't work weekends so I can never utilize the service. The location was great until they put In and Out nearby now the traffic is terrible-- turn in by Lowes and avoid the back up. Parking is okay-- so many shops around that I rarely see parking right up front unless you have a disabled pass. The interior is nice and updated. Bathroom is clean. Waiting room is nice and comfortable but they should have at least 1-2 chairs that elderly and disabled people can get up from-- twice I've helped people out of the seat because they are low, soft and most don't have arm rests. I also dislike that the halls and waiting room are so dark but then you walk into the massage room and it's bright! That's the room that should be dark and calming besides it would make the whole nakedness thing (especially when you go to turn over) less awkward if it wasn't lit up like a dressing room. The lighting should match the waiting room so your eyes don't have to adjust. The tipping thing should be voluntary on the customer's end no where else do you go that they verbally ask you in front of everyone if and how much you want to tip every single time you go to check out. Overall I enjoy it when the massage is good but it's hit or miss. Some things could be done better. Staff is always friendly I really like several of the front desk people and 2 of the therapists.

Poor customer service and very difficult to schedule if you only have weekend availability…read more I have had nothing but issues with this location since moving to the area in August of 2025. Ultimately decided to cancel due to how far away the location is, the awful weekend availability, and how poor the customer service is. Several of my appointments have been cancelled with very little notice. The most recent time I received no notice and only found out after driving 30 miles. I received no apology and was provided several pieces of incorrect information. Since cancelling my membership I only have 60 days to use 4 credits and will not be able to use them due to the limited availability and the unreliability that the appointments will actually take place. The manager told me that there was nothing they could do because my membership was not with their location. No apology and no attempt to rectify the situation. I then received an extremely awkward and unprofessional phone call from the COO of Massage Envy in the state of Oregon. She asked how my day was, but apparently didn't want the real answer. I had to ask who she was because she never introduced herself or gave her title. There also didn't seem to be a point to the conversation as there wasn't anything she could do for my situation either. If you have to go to this location, good luck.

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Heather Weathers - massage_therapy - Updated June 2026

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