1. Heather Proctor

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North Port, FL

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6 months ago

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North Port Behavioral Health

North Port Behavioral Health

1.5(8 reviews)
1.1 mi

I came to North Port Behavioral Health Center 4-17-2025, and…read moredischarged on 4-24-2025. I was a broken human. I have PTSD, MDD, ADHD, and had a failed self inflicted attempt to leave this world the day before I was admitted. It was rock bottom for me. North Port Behavioral Health Center WAS ABSOLUTELY AMAZING. This was the best (by far) mental health treatment I have ever received. North Port and surrounding areas NEED this kind of treatment. It's a brand new facility, inside it's beautiful, the food is fantastic (Thank you Todd, who runs the kitchen). I cannot say enough about the staff. The staff is the best part. They are all at the top of their field. They are kind and understanding and made me feel as though "I am worth it, in this world (Thank you night shift Ashalee). From morning to night you are busy with engaging and fun activities. This facility saved my life, and at discharged I left with incredible insight and tools for dealing with the obstacles we all go through in life. I am so excited for my future. I would like to thank the staff for the miraculous change I went through (In no particular order) because they deserve it! Dr. Sarma Sierra Malissa Angela Ashalee Dawayne Olga Shapiro Diamond Savanna Jessica Glenn Mary Ellie Lisa Lisa Shaniqua Malissa Zady Katherine Ashtin Aisha I will never forget the wonderful people. Please, if you are going through mental anguish no matter what level they will help you. Yes this is a real review, please reach out to me if you have any questions. I setup an email address for anyone who may have a question. It is sustinjepter@gmail.com Justin S~

Our experience with North Port Behavioral was extremely disappointing, particularly regarding…read morecommunication, staffing, provider involvement, and discharge planning. Our 11-year-old daughter was admitted for inpatient psychiatric care. The facility is FOUR hours from our home, and because communication was so poor, I ultimately had to get a hotel nearby just to remain close to her. Much of what I knew about how she was doing came directly from my daughter during visitation. I made FOUR separate requests for an update in one day, and not one was returned. I never once spoke with her treating provider during her entire stay. The staffing issues were also obvious. One scheduled one-hour visitation was reduced to approximately 15 minutes because staff were so understaffed that they could not get us back to visitation in a timely manner. The discharge process was even more concerning. On the day she was discharged, I showed up expecting our scheduled visitation and was simply told, "Oh, she's being discharged." I received no meaningful advance notice and never spoke with her provider about the discharge. Most concerning, we left without meaningful follow-up care established. A referral was sent to a town far from where we live, despite repeatedly correcting them that we live near St. Augustine, NOT Fort Lauderdale. The referral was inappropriate, and I am now having to contact DCF for assistance because I still have not heard from North Port Behavioral to rectify the situation. I understand psychiatric facilities are busy and that staff face difficult circumstances. However, that does not excuse four unanswered requests for an update, never allowing a parent to speak with the treating provider, drastically shortened visitation due to staffing, or discharging a child without proper advance communication and appropriate follow-up care. Families deserve better communication, coordination, and discharge planning than what we experienced here.

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North Port Behavioral Health
North Port Behavioral Health
North Port Behavioral Health

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Heather Proctor - c_and_mh - Updated October 2026

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