I highly recommend Heather for her client advocacy, customer centric approach, execution in getting the deal done, patience with her clients (me), creativity in finding solutions, and especially the care for her clients and consistent responsiveness. I had the interesting experience of both working with Heather on the purchase end and a premier powerhouse agency in Oakland CA on the sale end. From start to finish, Heather service and execution blew the powerhouse agency out of the water. The care and attention we got from Heather could not have been more night and day.
We just closed on our dream home in Nevada City CA in July. Heather was recommended by a good friend in Roseville. Our journey with Heather actually began in February with what we thought would be a short house hunting effort in Auburn CA. Then COVID hit. Heather stuck with us the whole time, even when we were at a distance, new clients, and having to cancel and reschedule multiple house hunting trips.
To navigate the circumstance, Heather started with a virtual video consultation with a homework assignment for my wife and i to list out 10 or so things that we, individually, wanted in our dream home. From there she created a personal online portal that captured our needs and price range and fed us with new homes, daily as they came up, so that we could stay in tune with the market through these challenging times. We quickly realized that we needed to expand our search and Heather tweaked the filters accordingly multiple times as we refined our desires and trade offs. She also introduced us to other resources such as the federal communication commission website that allowed me to plug in home addresses to evaluate the strength of their broadband signal to the home. This was huge as I work from home and needed quality internet.
At the end of the day, over 3 months and from a distance, we sorted through 300 homes adding comments in the portal along the way about what we liked and disliked. Heather stayed with us the whole time and was in constant contact. This attentiveness all paid off in June when restrictions were lifted and we set up what we knew needed to be a final and successful house hunting trip. Heather, who works out of Roseville an hour away was courteous and responsive in working around our schedules, driving up multiple times to show us homes- this was our chance to strike and Heather was present and flexible in working with us in a short window of time. When we found the home we wanted, I remember saying don't lose this one! It was a multiple offer scenario and when visiting the property we ran into other people looking at the property. Heather worked with the selling agent very closely, getting good reconnaissance about the sellers and what was important to them in an offer which really helped us to stand apart. She put up with me (not always nice and easy to work with) for those stressful days and got the job done!
Other moments / contributions that make Heather special in my eyes.
1) Knowing we were condo dwellers moving to a house she actually called from coatco the week before we moved in to see if there were any supplies or tools that we may need for the house.
2) she stopped by the house a week before close noticed the grass had stopped being watered and was getting "crunchy". she negotiated with the realtor to get a landscaper out to turn the sprinklers on and commit to reseeding if needed.
3) She boldly went into and area of a sketchy house to figure out what a hidden room area was all about and actually got stuck! Scary times handled with laughs humor and grace :) Sorry Heather had to put that in the review!!
4) She met the surrounding neighbors and learned helpful information that made us more confident in our choice.
the list goes on.
Again I cant say enough good things here. if youd like a reference i gave the heather the ok for prospective clients to contact me. We will certainly be doing more business with Heather and you should too! read more
