I have no idea why this company has such a low rating, my experience was excellent.
This company was recommended by my condo management so I overlooked the bad reviews. They were one of only two HVAC service companies that would actually come to downtown Toronto to perform service on a ceiling-mounted unit, I tried many.
Booking the appointment was a little difficult due to the Christmas holidays, mine was not an emergency so I was flexible on timing allowing them to move my appointment once for another emergency.
John the service tech was great. He showed up on time, diagnosed the problem, explained it to me so I could understand easily and we set up a time for the repair. I got a decent quote, John returned to repair the problem quickly, did thorough testing and gave me some advice to prevent the problem from happening again.
Overall it was an excellent experience, I would highly recommend this company. read more