Dr. Tipirneni himself is wonderful... Competent, personable, and intelligent. However, as for the…read morestaff, at least at his Altamonte Springs office, I cannot say so much. They never really seem to know what is going on, and I will call for something important, and whomever I speak with generally seems completely competent, as well as very polite and sweet, but then I will come to find out that they never put in the message, communicated with the doctor, etc.
For example, I had wanted a RAST (allergy blood test) for a while and when I saw Dr. Tipirneni the first time for something different, he did me a favor by writing me the order for the lab, since I needed one to get it done. Unfortunately, upon arrival at the blood lab, it turned out that the specific panels were not written on the order and I couldn't request them personally since it had to come from a doctor. Since at the time, the staff was on their lunch break, I had the lab draw my blood and figured I would call the office in a few hours when they were open and have the panels sent over. However, instead what happened was 5 days of calls until I was finally able to get a hold of someone at the front desk who said she had just taken care of it, and scheduled an appointment for me to review the results. A few weeks later when I finally went for the appointment, the nurse told me no such labs had been sent over, and were, in fact, never done, and there was no record from any receptionist who specifically told me she had taken care of it. This nurse then told me that Dr. Tipirneni doesn't write orders for RASTs, to which I responded "well, he did." Very frustrating.
Additionally, I find the one receptionist, Elena extremely rude and condescending. She spoke to me rudely and then proceeded to do something I specifically asked her not to do, and had gotten taken care of through another receptionist, who was far more friendly and polite.
I have also had bad experiences with their answering service. They are even more incompetent than the receptionists, which is expected, but very aggravating. I have left detailed, time-sensitive messages with the answering service, that never got sent. Additionally, they are typically not personable at all.
It simply seems to be a case of the office not communicating amongst themselves. It is very aggravating to have an office be so poorly run, especially when the doctor himself is so competent, since I don't want to leave to find another practitioner. Perhaps I will try the Winter Park office next time and hope they are more competent.
