Our family dream trip went awry and she was nowhere to be found. Had to rebook our flights…read moreourselves after they were cancelled the morning we were to leave. Called her repeatedly for help and she never once called us back. Took our money, booked our trip, then she was done with us. Never again. Never had a travel agent that didn't follow up and make sure things were working smoothly...until this one. Lesson learned.

So my mother booked a trip with this agency and this has truly been a horrifying . Not only did…read moreSuseanne book an extra room that we had to pay for and forget our park hopper tickets from Disney but she flew us on flights that were so inconvenient to put so much stress on me and my family. There was no reason why she wouldn't have booked a direct flight from Sacramento to Santa Anna. Instead they booked multiple layovers for us making a one hour flight into a five hour experience with a 3 year old. She booked our Disney tickets under the wrong name so we end up having to buy an extra ticket just to accommodate our party. We could of understood all of this had this been a cheaper flight but it was actually cheaper when we look to fly direct and what she had booked us. We will absolutely never again he $7000 for not even a mediocre experience. We were not able to get to both parks for the reservations we had made like we had been expecting to an end up having to pay for a reservation so we couldn't even get to. By far one of the worst experiences for traveling I have ever been and I urge you to reconsider using this company in the future.

I purchased a plane ticket to Africa with this company. When I arrived at the airport, I was not…read moreissued a plane ticket because the agent spelled my name incorrectly. She said that she would exchange the ticket for a ticket with the correct spelling, but I would need to pay $300 (half of the difference for the tickets). I told her that I think the company should pay the $300 for spelling my name incorrectly. I asked her to change the tickets, and we can deal with it when I get home. However, she charged the difference (totaling $443.60) to my credit card without my permission. I personally think a company should take responsibility for their own mistakes. The agent should have checked the spelling of my name on my passport before issuing the ticket originally.