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    Heartschallenger

    3.0 (3 reviews)

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    16 years ago

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    17 years ago

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    16 years ago

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    Red Caboose

    Red Caboose

    3.5
    (80 reviews)
    2.4 mi
    $$$

    Gonna give the red caboose a five star regardless of my experience…read more Ok. So I actually popped in a little while back just to get the lay of the land. Blah, blah blah I could reiterate what everyone else has said. Good and bad. But it's necessary that we preserve as many places that still cater to specialty interests and hobbies. It's more museum with the option to sell moreover than a hobby shop at this point. The two times I've been in there the individual running the shop was speaking with customers and was very knowledgeable. Yet a bit brusque. Be respectful. And understanding. However... I, on my latest visit was prepared to make a purchase. You see I was home because work was slow. I was perusing Amazon etc looking for a project to keep me occupied while I have some downtime. By the way it's January and just got really, really cold. I want to support as many brick and mortar businesses as possible. So I button up and make the trip downtown. So I get there and peruse the inventory. After a while I find something that will keep me busy for a few weeks. Here's the rub. I get to the counter and the owner( I assume) starts looking up the price. It's got a price on the side of the box but he claims it's the wrong price. I stand there patiently whilst he looks it up on his iPad. And wait. Now he's tagging on 20 bucks to the existing price on the box. The prices on most of these items are pretty high I noticed. All good. But don't try to squeeze me at the register and tell me someone put the wrong price on the box. If you'd have honored the price right or wrong I'd be sitting here working on the model. Instead I'm writing this review.

    the service is horrible the guy is very rude I will not buy…read morefrom this shop , over price is better if you buy from online store rather to be mistreated by the owner , instead of share knowledge or experience he is very salty , I advice not to do business In here

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    Interior
    Interior
    Red Caboose
    Basement entry

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    Basement entry
    Twenty Sided Store

    Twenty Sided Store

    4.3
    (89 reviews)
    2.2 mi
    $$

    I wandered into this store after a dinner next door. The store is a good size, really open. The…read morestaff are super friendly and helpful. They were able to make great recommendations based on preferences and age. There's an area in the back for people to play games. The prices are decent, and the selection seems very good. Lots of different board games and word games. A really nice store in this neighborhood!

    Awful and INHUMANE customer service. And apparently it comes FROM THE TOP…read more Forget courtesy, apparently being treated like a human being is too much to ask. Imagine driving 45 min to pick up an order. This after having to call because their website was broken and not allowing pickup orders. This was after originally posting for help on the discord. Finally you arrive but slip prior to coming in (to be clear not in front of this store) and find you are bleeding. Your partner asks if the have a first aid kit and what should be a simple yes/no answer turns into bumbling words which seems like a long way to not help. Some bumbling about maybe having a bandaid without any offer to give that. And then you're told "you can just go to the pharmacy down the street." Okay, you then go up and ask for the restroom, hoping to clean off the wound and use some tissue to stop bleeding. Same person "Oh, well- we don't have our restroom open right now." My response : "so you have no restroom open and no first aid kit so are completely unprepared for if someone gets hurt in your store?" The response: "Look dude what do you want me to say - we don't have stuff for cleaning wounds, our bathroom isn't prepared, we're busy blah blah blah" At this point, I become hyper aware I'm the only black person in the store. Does that factor in- I don't know. All I know is I was being treated awfully and the rare times that happens, I start searching for why in my mind. It's obvious at this point this person is just trying to shoo me off. Eventually, I blurt out "Fine, I have a pickup order. I just want my order. " "Oh, fine." And I say "I don't want help from you though, can I get help from someone else?" I then turn to a female employee because 1) I'm a woman and at this point are getting all the signs this person does not give a eff about actually providing any help to me. The female employee comes over and is smiling apparently ready to help and maybe diffuse the situation. The individual then goes "No, I'm the owner. And I'll just refund your owner" "I don't want a refund, I just drove 45 min to get here. I just don't want your help. You've started this off mean and awful." "I don't want your money. Look, just I'm giving your a refund. Is this your order?" He then shoves the three items I purchased at me and goes "I'll give your a refund." I protest - I don't want a refund. I'm not trying to get one over on the store. What I wanted was to be treated like a human being instead of an annoyance, especially when I am in pain and trying to stop bleeding. What I want is an apology or at the least, to be helped from someone else who won't brush me off both as a customer and person in need of help. What I walked away with is knowledge that the owner of the institution is a tactless person lacking of empathy and apparently the ability to have basic things prepared at his own store like a bathroom, first aid kit, or even a clean piece of tissue. Picture included as proof of purchase I was at the store

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    Twenty Sided Store
    Twenty Sided Store
    Twenty Sided Store

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    Heartschallenger - icecream - Updated August 2026

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