The desk clerks were horrible and belligerent - no customer service skills at all. We had 2 towels, 2 washcloths, 2 hand towels in our room. When I went to desk to request additional towels I was told they didn't have any. I simply said, "you don't have any?" and the clerk, the daughter of the other clerk, called her mom to say I was rude to her - really, by just confirming what she had told me? Her mom came down from wherever she was and told me they didn't have additional towels, they had been ordered but hadn't been received yet because customers kept stealing them. When she speaks she talks in an accusatory tone, very loudly and belligerently.
Also, we had a non-smoking room. There was a panel missing from under the sink in the bathroom area. As I was standing there I noticed cigarette smoke was coming into the room. I again went to the desk to tell them about the smoke. Clerk indicated she could move me to another room but that she could only do so once because they were booked for that second night we stayed. This situation was the same with our family members who were staying in another room adjacent to ours and they had to be moved as well. We came back late into the evening on that 2nd night and I noticed a total of 8 cars in the parking lot, they have 22 rooms. Additionally, if they felt you were smoking in a non-smoking room they would charge your credit card an additional $150.00. I asked how you would know if someone was smoking in the room rather than smoke coming into the room from under the sink. She told me the owner was very sensitive to smoke and he could tell. As I asked questions of her she became more belligerent and she went into another office to speak to the "owner." She came back out and told me that the owner told her to give me my money back for the 2nd night and I could go elsewhere. Obviously, there was no where else to go (the other hotel in town had even less of a reputation that this one). I said no, I was staying there. I told her that I wanted to speak to the owner myself and asked her to ask him to come out. She said he would not, he doesn't speak very good English. I asked if she could speak his native tongue and she said she could but I don't believe her.
could but I don't believe her.
Continental breakfast was 1 or 2 granola bars in a basket, 1 or 2 prepackaged mini pastries in a basket. I didn't even see coffee, juice, etc
After all was said and done we stayed the 2nd night - it was too late to find something else, even in another town. DO NOT STAY AT THIS HOTEL/MOTEL!!!!! read more