Let me preface this by saying that I, personally, did not buy anything here but my traveling companion did.
We stopped in here because she needed another chair for her dining set that she purchased from here many moons back. We looked around the store at all the dining sets and found one that was somewhat similar to the one she bought from this store a few years back. A staff member came up to help us and she explained her quandary. The salesguy knew EXACTLY what set she purchased and said he needed to look in the back room for a sec.
So, right then & there, I was impressed. I live in Minneapolis and am not used to this level of service. Stores at home cycle through merchandise so fast that it'd be impossible to find another chair after many years.
The dude came back, no dice. But he directed us to follow him into anohter area of the back room while he looked. He actually LET US IN the backroom! How cool! Back at home, that would never happen, mostly for safety/insurance purposes.
But again, no dice.
Finally, he had one last option. A trailer outside held some of their older furniture, so he invited us to go outside with him to check it out. We actually got to go in the trailer with him and look around...and BINGO! There was the chair.
How cool! She bought it (he gave her a discount) and he helped us load it into the car (she's a senior citizen, but it's not like *I* couldn't have lifted it). But it was a nice touch.
I would totally shop here if I lived nearby. What service! read more