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    Hearth 2 Home Realty

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    2 years ago

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    Drain Surgeons - Drain Surgeons Team

    Drain Surgeons

    (9 reviews)

    Women - beware of hiring this company. The tech I met was overtly sexist, and his incompetence…read morecaused further damage. I live in an apartment building where our upstairs neighbor has been pouring grease and washing perhaps work boots in their kitchen sink, and it caused dirty water to back up into our unit. Four times now, grease, grass, and twigs have filled our kitchen sink. Our leasing office apparently has a contract with this company, and when this issue happened a third time, a tech from this company came out while I was away. When I came back, I saw the tech outside with my unit door wide open (in the middle of February with pets inside). I waited 5 minutes for him to not just stand there before I decided to approach him for the sake of my pets and heating bill. He said, "Sweetie, you can't keep pouring grease into your sink like this." I stated, "I am not the one treating my sink like this. I don't put leaves and twigs in my own sink." He replied, "Well I'm going to be out here every week if you keep doing this." I repeated, "I am not damaging my own sink. It is someone else in this building causing the issue." He asked, "Do you even live here? Like are you on the lease?" I said, "I'm Dr. Bruce, and I'm the head of household on this lease." Suddenly, he backed off, and said building maintenance would look more broadly at the pipes for the whole building. He then left. Since then, our neighbor poured grease down the drain yet again, caused another backup, and this time, it ruptured the pipes under our sink and caused someone else's backwater to spew all over our kitchen floor. Last night, the apartment maintenance person *within minutes* diagnosed that it was the upstairs neighbor's grease, *and* that this sexist tech put the pipes back together so loosely they broke apart. Taken together, the blockages were obviously not our fault, and this sexist tech's incompetence and willingness to blame me caused even further damage. I'm at the whim of what contracts my leasing office has for plumbing. I would NEVER hire this company, and I will be strongly encouraging my office to find another contractor. If this company cares about keeping clients, I would suggest this tech receive feedback that women aren't little girls who mindlessly damage our own things. Some of us can actually maintain a sink and actually sign leases now.

    The responsiveness, customer service and ability to solve my problem was excellent. I highly…read morerecommend Drane surgeons. Called them late yesterday and they were here first thing in the morning to fix my problem. The service guy, JUSTIN did a fabulous job and very good at communicating what was happening?

    Hearth 2 Home Realty - realestatesvcs - Updated May 2026

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