I had been a patient at WCS for many years, in a group and individual settings. Often I even had…read moremultiple sessions per week. When my insurance carrier changed I learned that WCS did not accept them and was not willing to bring them on. Out-of-network insurance coverage would be very expensive because I would be paying the prohibitively high "cash" rate until my out-of-network deductible would be met. (Also very high.) I appealed to the owner to pay the same rate as I was with my previous insurance, which was more affordable. (I've done this before with other professionals and they had no issue.) However, the owner declined to accept my offer stating that she had to look after the welfare of the business. WCS has a financial appeal I could submit, but it is based on the Affordable Care Act. In otherwords, since I can afford therapy from WCS with my insurance only, I am denied any financial assistance from Afforable Care Act. Very disappointing.

I have worked with Cynthia for individual therapy and participated in group sessions with Laura at…read moreWillow Clinical. Both clinicians offered me the support, respect and guidance I needed during a devastating time in my life. In my ongoing individual work, Cynthia seems to know just what to offer to help me understand and accept some very painful and difficult realities I am dealing with so that I can move forward. I am grateful to have found this practice and these providers. They have been a key to much of my personal growth.

Great therapists! They really know what they're doing and offer extensive training to their…read moretherapists so they are up to date with research.

I sought treatment for OCD at this office. I experienced poor clinical documentation and a lack of…read moreclear informed consent about the nature of the program and how it would be billed. The billing did not match what I understood I was signing up for. My OCD IOP was billed under H2036 (a code associated with high-acuity substance abuse treatment), which created significant problems with my medical and insurance records. Based on my experience, I would not recommend this practice.

I cannot say enough wonderful things about this practice. The staff is excellent. We are always…read moregreeted warmly(like family) and always treated with the utmost compassion, concern and professionalism by everyone, from counselors to office staff. The treatment my son has received has been top notch, by both Irene and Deanna. He feels very comfortable speaking with both of these therapists, who are friendly, non judgemental, and compassionate. If you are contemplating speaking with anyone about personal issues or life problems, i highly recommend Innersight. They have helped my son tremendously as well as helped our family in a supportive environment. Brittany, the office manager is also professional, warm and welcoming. She will take the time to answer any questions with insurance, billing and appointments you may have. Thank you Innersight for helping us out!

I can't say enough good things about Senami. She is outstanding! From my first visit, she took the…read moretime to really listen and be thorough--not rushed or one-size-fits-all. She's kind, professional, thorough and makes it easy to talk through concerns and ask questions. What I appreciate most is that she doesn't just default to prescribing medication; she looks at the whole picture. I've seen excellent results with her care, and I wholeheartedly recommend her to anyone looking for a smart, compassionate person who tailors treatment to your specific situation. She is phenomenal! I highly recommend her and would give a 10/10!!! Plus bonus points. So lucky I found her.

I've been thinking a lot about this situation with my prescriber, and I keep going back and forth…read moreon what I could have done differently versus what they could have done better. On one hand, I can see that technically I could have communicated more clearly about the issues I was having with the medication. I could've saved the number that called me when I had contact that one time. Looking back, some of it seems like it could have been simple, like just saying more directly what I was experiencing. I can kind of imagine someone else maybe would've handled it differently. But at the same time, I'm realizing that I wasn't really given clear instructions on what exactly to track or how to measure symptoms. She told me a few things to watch out for, but emotions and side effects can look different for everybody--and that was never really acknowledged or broken down. There wasn't much guidance on what counted as "serious" or what to do if I wasn't sure. It felt like I was expected to just know how to handle all of it, and I didn't. Part of me feels kind of stupid because now that I'm on the other side of it, I can see some things I maybe could've done. But my logical side knows that this was all new to me, and I did the best I could with the support I had--which honestly wasn't a lot. I wasn't given tools, I wasn't offered follow-up until I pushed for it, and when I did try to express myself, I felt like I was being brushed off or talked down to. At one point she even made a mocking face when I asked a genuine question. That really made me feel small. I don't want to just sit in blame, either way. I want to understand what healthy accountability looks like for both me and a provider in a situation like this--because I do want to be someone who communicates clearly and takes care of my health. But I also want to feel safe and respected when I do. Right now, I just feel confused, a little embarrassed, and frustrated. Though I do have to say, Senami still has experience with medication, and gives basic starter medications, so it's not like she's going hay wire, this was just my experience because of my reactions to the medications.

I highly recommend Summit Clinical Services. I had several bad experiences with previous…read morepsychiatrists and had given up on finding one, when Dr. Anna Mackender was recommended to me. She is absolutely fabulous, and I am forever grateful to have been referred to her. She is not only an extremely knowledgeable doctor, but is also caring, friendly and kind. She clearly cares for her patients and genuinely wants to help us live our best lives. I have also only had great experiences with the office staff. They are a very busy group as they support multiple doctors and therapists, but they are always friendly and responsive. I've called with questions and concerns on several different occasions and I've never waited more than a couple hours for a response. I am so grateful to have found Dr. Mackender and the entire Summit Clinical team.

Up dating my review from prior discouraging review I'm pleased to see more people assisting offices…read morestaff as it must be most stressful and it's unfair for patients to suffer from delays and problems as a result . So far coming along much better and doctors then are much more resitsefik bc if time and more organized office .

Professional and compassionate therapy! The staff are experts in their fields and will work with…read moreyou to find a solution.

I initially began seeing Tim at another practice 7 years ago, however, followed him to his own…read morepractice due to his effective and personal therapeutic counseling. I have seen overall improvement to my professional life, family life, and overall well being. His counseling has been life changing.

in 2018 I was having relationship issues with my now ex-wife. Tim O'D. was my therapist through all…read moreof it - about 5 months. I found him to be a keen listener and always empathetic. Most important, he regularly offered perspectives, observations and tips for helping me navigate a tough time in my life. Thanks Tim!

I am writing this review with mixed feelings because the clinical care we received was wonderful,…read morebut the billing practices and administrative communication were extremely frustrating. The Good: Dr. Bonesteal is a exceptionally talented practitioner. My son really liked him, and our family deeply appreciated his insights and feedback. Most importantly, we saw real improvement in my son from the neurofeedback sessions. The Issue: Unfortunately, the intake and billing processes were poorly handled. Before scheduling, I explicitly budgeted for our first appointment after being told by intake that it would only cost $500. However, they ran an unapproved $2,000 psychosocial evaluation. My son had already had one done previously, and our pediatrician explicitly confirmed we did not need retesting. When they initially charged my card without authorization, I called billing. They acknowledged the miscommunication, apologized, and removed the charge. Surprisingly, they hadn't even billed our insurance before trying to charge my card directly. Shortly after, I received a new bill for the remaining balance after insurance was submitted. I spoke with Jen on four separate occasions. Initially, she was apologetic, had me submit my son's previous evaluation, and assured me they were working on a solution. Based on her reassurance that they were resolving it, I continued to pay in full for all subsequent visits. However, on our fourth call, her tone completely shifted. She blamed me for "not knowing" what testing was taking place during his appointment--despite me not being a clinical expert and relying on their initial $500 quote. In the end, no resolution was ever provided. Despite four phone calls where they apologized and promised to work it out, they sent me to collections for a $2,000 evaluation I never consented to or was clearly informed about. I truly appreciate Dr. Bonesteal's talent, but potential patients need to be extremely cautious and get every billing details in writing beforehand.

Met DR. KYLE was the best! He helped me so much. I was diagnosed with ADHD at 60yo. I struggled all…read moremy life with ADHD and was unaware of it. Once found and treated it changed my life 100%