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    Heart Physicians

    5.0 (2 reviews)

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    13 years ago

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    Cardiology Physicians of Fairfield County

    Cardiology Physicians of Fairfield County

    1.0(2 reviews)
    0.5 mi

    This bad review is the result of the 'billing department' being that bad. I had a visit in December…read moreof 2014. Received an invoice in May 2016. I've called the billing department, which is just a voicemail message box for "Wendy," to figure out the late billing on numerous occasions. I left numerous voicemails over the course of a few weeks with no response. Even the front desk plays ignorant by shifting responsibility to the imaginary billing department. I'm fine writing a check for the invoiced amount, but I'm just trying to figure out why I'm being billed 17 months after the fact before I hand over my money blindly.

    This review is of the Stamford office. One of the most frustrating and disorganized offices I have…read moreever been to. I was initially seen in the Norwalk office by Dr. Pavlis - both the office and the doctor were great. I needed a medical clearance letter for a professional opportunity; they referred me to for a specialist consult to get that letter, and that's when it went downhill. Here is what happened: 1. As I am checking out after my first appointment, I work with the office staff to book my appointment with the specialist (Dr. Novella). He's only in the office once a week, so his first available appointment isn't for about 5 weeks, in the Stamford office. As opposed to waiting an additional 3 weeks to see him in Norwalk, I take the Stamford appt. A little longer than I would have liked, but no big deal 2. A week after booking, I get a call from the office that my appointment has been bumped, and I'd be getting a call back to reschedule. After about a week with no call, I call the office and find out the next available appointment is now mid-March (at that point, about 2.5 months from my initial referral). At this point, I'm frustrated but, I get it. Stuff happens. 3. After the 2+ month wait, my appointment finally arrives, I take the half day from work, and get to the office. Way different feel from Norwalk; the check in staff were courteous and pleasant, but once I got into my room, the two techs/MAs were talking trash about their coworker non-stop like I wasn't even there. I found this off-putting and unprofessional. My actual appointment was even worse. I met Dr. Novella, but he immediately told me he couldn't write me my letter because he didn't have a particular record from my last doctor's office. This was very surprising to me, because if this particular record was so critical to this appointment, I would have expected the office to have requested it from my last doctor's office, or at the very least tell me so I could do it myself. Neither of those things happened. So, as a result, I have to wait yet another month to meet the doctor again for a productive appointment. At this point it will have been almost 3.5 months since I was referred to see Dr. Novella to actually getting a quality appointment with him. I want to point out that I thought Dr. Novella himself was great; even though it was a frustrating appointment, he still made use of my time to answer my questions and go carefully through next steps. He went out of his way to ensure his office would request the missing records from my last doctor. It's the office that is terrible. In fact, I just called the office today to check on the status of retrieving my file from my last doctor, and they naturally had no idea they needed to do this. If I hadn't called, clearly they wouldn't have done anything and I would be in the same boat. I get patients have some responsibility in their care, but at this point I feel like I am doing the office's job for them. Needless to say, this experience has totally put me off from this practice and if I ever get this issue closed out, I will be transferring my care to a competitor. They don't care about you and you will fall through the cracks.

    Stamford Hospital - Flowers in bloom in front of the main entrance

    Stamford Hospital

    2.5(135 reviews)
    0.3 mi

    I can't say enough great things about Stamford Hospital and the incredible team that took care of…read moreme during one of the toughest times in my life. After being involved in a pedestrian motor vehicle accident, I was left with a serious injury to my left leg, and the road to recovery felt overwhelming. From day one, the nurses and doctors at Stamford Hospital treated me with not only professionalism, but genuine compassion and care. They constantly checked in on me, made sure I was comfortable, and always took the time to explain everything so I felt confident and supported through the entire process. What really stood out was how much they truly cared--not just about my physical recovery, but about me as a person. That kind of support makes all the difference when you're going through something so difficult. Thanks to their dedication, and the continued care I received during rehab at VanMunching Rehab Center, I'm now in a much better place and continuing to improve every day. I'm beyond grateful for everyone who played a part in my recovery. Thank you for helping me get my life back.

    This review is for Dr Pratima Goyal and dealing with Stamford Health…read more Dr. Pratima Goyal As another reviewer said "Very unwelcoming" I found her very combative, I felt like she was looking for a reason for her not to be my doctor. I found her to be poor listener and created problems where there wasn't any. The weirdest and worst Dr appointment I ever had. "Response from the owner 25 minutes ago We're sorry to hear this. Because we take reviews seriously, we want to hear more about your experience. Please feel free to either message us privately with more information or call Patient Relations at 203.276.2590." I already contacted your office and it was embarrassing how you handled my complaint. I dealt with Kathleen Silard, President & CEO of Stamford Health and my complaint was not takin seriously. Your complaint system is biased Received the second appeal and it was the same as the first, Stamford health complaint department is unfit to deal with problems with a Dr. Stamford Health says " Because we take reviews seriously, we want to hear more about your experience" In my experience do not waste your time..

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    View from the 7th floor lounge

    Heart Physicians - cardiology - Updated July 2026

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