I was a previous customer of HearingLife having decided last year to go elsewhere in the future due to lack of satisfaction with this Waynesville office. Out of the blue a couple weeks ago, I got a call to come in for a free hearing test, ear inspection and hearing aid adjustments. I explained that I was not interested, I was looking for an office with an AuD and that I would be looking elsewhere later this summer. The offer was repeated - no commitments from me needed. The offer was too good to be refused and after I was told several times it was inclusive and totally free with no insurance involvement. I accepted an appointment. I showed up 15 minutes early "for paperwork" this morning as instructed. I was the first appointment of the day, the door was locked displaying a "closed" sign and the lights were off. I waited for 15 minutes, finally was admitted and told the there was no paperwork. A bad start for sure. When I was brought into the testing office, after the niceties, I was told that I was not eligible for "what Headquarters had offered me." I could however buy a multi-year service plan and we could move forward from there. After I again described the unsolicited free offer I was given, to no avail, I expressed my total dissatisfaction with this wasted visit. Then, I was offered a free hearing test BUT informed the results would not be used to adjust or tune my hearing aids - essentially a wasted hearing test with no purpose. There was no arguing or discussion. This was a problem with "headquarters scheduling" resulting in the making of offers that could not be honored at the local office. I left the office as I heard for the umpteenth time that this was a "headquarters error / headquarters problem" and not the local office's fault. Nothing could be done - a wasted trip and wasted time. read more

For much too long, I was given the "run around" by physicians on just what Audiologist was best for the right fit and clarity for me. Most audiologists really didn't know their product that well. I HAD been mainly trying Asheville audiologists......with no luck. So finally I decided to try what looked like a very competent-run outfit on Marshall Street in Waynesville. I walked in, and was greeted by an enthusiastic Dr.Kristen Ramos who really seemed to know her stuff. She mentioned that she has the newest breakthrough in hearing aids - though I thought maybe that was a come-on. We started talking about the new product by Oticon, then she let me try a pair on. -That's a rarity! The hearing aids' clarity blew my mind, ears and senses! Dr. Ramos is the real deal! She REALLy knows her product ( a rarity) and more importantly knows HOW to tune them so they're "one with your brain" and feel so natural that you no longer feel at all handicapped or impaired!!! The day I met Dr. Ramos really changed my life for the better! This new quality of hearing, has allowed me to enjoy life again when talking with others. No more confusing dialogue to have to "guess at!" Give Dr. Ramos at Mountain Ear Hearing a chance to change your hearing for the better! She was my "Miracle Worker" for sure! read more