WOULD PROVIDE ZERO STARS IF THAT WAS AN OPTION. APOLOGIES FOR THE LONG REVIEW, BUT SERIOUSLY, MY EXPERIENCE WITH THIS LOCATION OF HEAR USA WAS NOTHING BUT HORRIFIC IN EVERY WAY. BE WARNED.
While scheduling an appointment with a DIFFERENT audiologist this morning, I realized that I have not shared my HORRIBLE experience with the Hear USA Arvada location from 2023. Here goes:
While I was surprised to learn when I needed help with my hearing aids in July 2023 that the practice was no longer a Hearing Rehab Center, I thought why not, I need help from and AuD? Bad decision. Dr. Jillian Anderson was initially helpful, but misdiagnosed a different dome for my aids that kept getting stuck in my right ear canal, which is slightly narrower than normal due to the shape of my skull.
About a month later in mid-August 2023, the new dome prescribed by Dr. Anderson got painfully stuck in my right ear canal, and she saw me at once and removed it. But she did not change her prescription/recommendation for the hearing aid domes. About six weeks later in on Monday 10/6/2023, my right dome got painfully stuck again, and when I called the Arvada Hear USA location the receptionist (I believe Megan McPhillips) told me that Dr. Anderson was out of the office and offered an appointment to resolve my painful condition four days later on 10/13/2024. When I asked the receptionist for a referral to another audiologist, she was snippy with me, then accused ME of being snippy because I was asking for urgent audiology care, and eventually HUNG UP ON ME.
On Monday 10/9/2023, I called around and eventually found another audiologist willing to see me the same day to help with my urgent, painful problem which was the result of Hear USA Dr. Anderson's misdiagnosis of my hearing issue and accompanying mis-prescription/recommendation of a hearing aid dome incompatible with my right ear. This AuD cared, unlike Hear USA, removed the painful dome, and recommended that I return to my former dome style that never caused any problems.
I decided to NEVER visit any Hear USA locations again.
When I requested a copy of my hearing medical records from Arvada Hear USA, the still-snippy receptionist delayed the production of these records on 10/10/2023 (which they are legally required to produce), and when I called back on 10/16/2023 to inquire about the production of my hearing medical records the snippy receptionist LIED and claimed that they had left multiple voicemail messages regarding those records -- which I never received on my phone number which has been my primary number since January 1993. About a week later, my hearing medical records finally arrived in the mail.
I filed a complaint with Hear USA's national office regarding this situation on 10/16/2023, which went unanswered even to today.
HORRIBLE EXPERIENCE. OTHER AUDIOLOGISTS CARE MORE. BE WARNED.
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