I have not bought anything from here yet. I say "yet" as I certainly plan to....
For some reason my trousers to my DJ went missing. My wife swears blind that they didn't put them in the charity bag by accident, but they have disappeared off the face of the earth.
I trawled everywhere to find a pair to match the jacket, which was purchased from M&S, as were the trousers. Go to M&S then..... Needed them that night.... and M&S in Redditch don't stock them. I won't bore you with the other stores.....
The chap at Heaphys went through loads of permutations, and even offered to use their tailor to make any adjustments. Unfortunately, we just couldn't make a match. He spent ages with me, but no sale.
So I plan to go back and get them to adjust some trousers to another suit, and buy an overcoat. I definitely, won't be going anywhere else.
I was really impressed by the superb customer service.
I'll report back after this weekend. read more