I love this Danforth location and have been going here for years. Love their regular sales each month and always get various supplements and health products and foods. I recently discovered their pasture raised eggs by Alderwood Farms and love the taste and rich orangey colour of the yolks. This deep colour is always an indication of the grass and bugs these happy chickens are eating outdoors! And I don't mind paying extra for these eggs that come from happy chickens because they are double the nutrients compared to standard eggs from grain fed, indoor caged chickens. The staff here are also helpful and friendly. Big thanks to Eddy at the Danforth store! read more

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Hostile experience and rude Staff Manager/Staff , Person name Nadia Feazeh (iranian origin) acts as she owns the franchise or owner of this shop . She also misues private information (more setail to he disclosed to Opeations)from customer/client , and has manipulated reviews on google Planet Danforth Store were she works at. It requires attention. Further astonishing how this person thinks that she can get away with it by an adult person to act such way creating a hostile experience to an individual. The head quarter of Healthy Planet number 4164465999 as well the customer service line was contacted SEVERAL TIME ON DIFFERENT DAYS brief messages were left VOICEMAIL along with my phonenumber and email- adress! , emails were also sent at support@healthyplanetcanada.com And spoken with An agent who took my info down info to pass that to the "operation" email was sent out! As this review requires immediate attention ! Operations can contact me as my next step will be to sent direct messages to Twitter X and Linkedin! please contact me asap for more details The Business Healthy Planet itself is Good no issue ... always have good experience in store or online. Please review this matter 2024 - September read more

Walked in and was immediately attracted to the many bags of colourful popcorn and chips! Good variety of snacks and health foods, reasonable prices and many sale items too. Staff asked if I was looking for any flavour of chips in particular and offered his help. Would return again for more snacks! read more

Healthy Planet - Popcorn - Grocery Near Me - Toronto, Ontario

This is a great store, they were a bit pricey compared to the stores in Kensington Market, often their sale prices were comparable to regular prices. But that has changed in the last few months as the other stores have caught up. (Fall 2022) Their selection is fantastic, their employees are very patient and nice and they have a great exchange and return policy which most of these kinds of stores don't have. They have 5% off for seniors and have big sales regularly. A lot of their products originate in the Vancouver area. Huge selection. It's really the only health store I go to now. read more

Best selection of health food , supplements and groceries in the neighbourhood. Staff is very friendly and knowledgeable . 5 stars!

Terrible customer service. I will never shop here again. I have been a loyal in-person customer of my local Danforth Healthy Planet shop for several years. I placed an online order for the first time in response to a sale in their weekly e-newsletter. I received a text message one morning last week notifying me the package had been delivered the night before at 8:30pm. I was home that night and no one knocked or rang the bell. The package was gone by morning apparently stolen because it sat on the front porch all night. If I had known it was delivered I would have retrieved it right away. I contacted Shippie -- their delivery service -- to inquire about the missing package. They assured me a manger would return my call that afternoon. I didn't hear from them by evening so I contacted them via the live chat on their website to explain the missing package. They said I should contact Healthy Planet with my complaint and they would also look into it and get back to me. It has almost been a week and they haven't responded. The same evening I emailed Healthy Planet's customer service and they took 5 days to respond simply to say they have photo proof it was left on my doorstep and there is nothing they can do. They didn't even attempt to resolve this issue. They have lost a lifetime of purchases from me for their poor customer service and the cost of an $86 package. read more

First I ordered "expedited" online but the order was not even ready to ship 2 days after placing it. Though, the cost for shipping was reasonable. I cancelled the order. So, my ma + I called the store on the Danforth for a homeopathic called Pulsatilla 1M. I don't expect the reader to know what this item is, but I would expect someone working in a health food store to know exactly what it is, seeing as it's one of the top 5 homeopathic remedies in use. We had to spell it out 4 times - P-U-L-S -"no not F, S. S as in Sam." It was frustrating. However, they did have such a high potency in stock, so one star for that! I'm glad I didn't have more than one item on my list, I would've gone nuts. If I wasn't in such a hurry, I would have gone to Thompson's Homeopathic, but it's in the west end. read more

Very disappointed to see a staff person who was only wearing one of those small plastic shields that barely covered her mouth and certainly not her nose. This employee was talking to customers and I felt very uncomfortable when she spoke to me. This type of mask is not in compliance with public health guidelines and there is no way any physician would give a medical exemption to wear a mask like this. (Michael Garron Hospital mandates that everyone in the hospital must wear a medical mask. No cloth masks allowed or filtered N95s) If the individual does not want to wear a mask then she should not be in contact with the public. I cannot believe that store mgnt would allow this. For this reason I will not be back to this store. Pure negligence. read more

Healthy planet offer a wide range of products and specialty goods. I love this place and pricing is pretty reasonable. They also have great sales too. I love trying new products here that you can't find in most supermarket. Some of the items you can find here consist of protein shakes powder, Vitamins, chips and snacks, even beauty products. read more

Yes, nobody has ever come up to me and ask if I needed help. But that's never happened to me at the Carrot either. I honestly don't care if there is anyone here to help me. I've done my research and I know what I need/what I'm looking for. The store is large enough and usually busy enough that you can bumble, loiter, and read ingredients by yourself without feeling awkward or uncomfortable. They have a big selection of natural beauty products (some that they don't sell anywhere else) and I actually feel like the prices are better than the Carrot (could be my imagination, oh well). But I travel cross town to get my oils, soaps, and hair products from here. read more

I'm rating this a one for a few reasons, but mostly due to the lack of care in customer service. I have shopped here for a year, and have had too many bad experiences, in person and over the phone, and no longer shop here. The staff are unprofessional and disrespectful, and have zero skills in customer care or professional manner. Their food shelves are often poorly stocked, week after week, untidy, and the aisles are strewn with un-opened boxes on the floor. The cash desk is usually a complete disaster with flyers, supplement bottles, bags and boxes cluttering the small check-out area. On numerous occasions they have over-charged me on discounted items, and rarely is there more than one person on check-out to handle such problems. They don't spend a moment caring about their customer, their stock, or the way the store looks, and I won't spend another penny in this store. read more

Probably the worst store on the Danforth for health products. I live across the street and was thrilled when they opened. I could seriously walk to Carrot Common and back, faster then waiting in their lines. Today was ridiculous, I had a question and checked the aisles for help, nobody. Going to the front cash, seeing 1 employee, on a Saturday afternoon! Terrible, he had a good 10 people deep on his line, turned and left, only to see a help wanted cashier sign, been there for months. Riverdale won't stand for horrible customer service, get it together or you wont survive. Customer service doesn't cost a penny, you need actual employees first. Seriously read more

This place is still a gem to be discovered by many, not in terms of organic food and grocery selection, but the body care and facial products. Each time I visit this store, I'm surprised at how quiet it is inside. Before this location opened, I visited the Big Carrot all the time for my essential oil and body care products. During my first time shopping at the Healthy Planet, out of curiosity, I did a mental comparison of the product selection and the prices. Surprisingly, I found many products that I use were in-stock and sold at a lower price. My observations so far: - Essential oils: The Healthy Planet does not carry as many brands as the Big Carrot. However, if you are not picking about the brands, the prices are most definitely lower at the Healthy Planet. For example, I bought a bottle of the Aura Cacia Lavender oil at the Big Carrot for $14.99, found it in the Healthy Planet for $9.99. - Shampoo's / body wash - They carry an extensive selection of the mainstream organic brands.extensive selection available. - Body lotion / creams - Also good selection available. I found the body butter that I normally use at the Healthy Planet for $5 less than the Big Carrot. In most cases, it's a hit and miss where a retailer offers a product lower priced for one product but more expensive for another. It's refreshing to shop at a place and be confident that the prices, regardless of the product, is one of the lowest. One word of caution though - I have also been to the location inside Parkway Mall at Ellesmere and Victoria Park. The atmosphere inside the store, and the product selection is vastly different. read more

I don't enjoy shopping at this Healthy Planet because I rarely feel welcome in the store. For me, it's a very transactional, no-frills experience. I walk in, grab my items, and go. With the exception of one woman who usually asks if I need help looking for a product, I find the employees at this store to be apathetic and almost unfriendly as they do not make eye contact or make an effort to greet you. My biggest annoyance about this store, however, is that I always have to check the receipt to see if they've bumbled the price. In the past year of shopping, I have probably had it happen about 3 or4 times. Since there is usually only one cashier present, it means I have to line up all over again to have their mistake corrected. It's usually a small difference, but since it happens at such a usual rate, it all adds up. Everything is on a digital POS, so why is it so hard to get the price right? It's just sketchy when a store advertises one price and doesn't comply with it. Besides their competitive pricing relative to the Big Carrot (my preferred grocery!), their only other saving grace is that they have a loyalty program which allows you to redeem money back on your purchase. read more

Good selection of products, decent prices, and friendly staff.

at roughly 2:00 feb 9 2018 I called this healthy planet to ask about a product a nutritionist named "kayla" -If that was her real name; hung up the phone on me in the middle of me asking about the price of a product. So i called back and she kept hanging up on me. So i kept calling determined to speak with a manager after that rude encounter. when the employee finally picked up she was rude so i asked to speak to a manager. After going back and forth with this rude nutritionist kayla; She finally handed the phone off to a male who i thought was the manager and he proceeded to blame me for them hanging up the phone; That i should be understanding when i asked for the employee's name he refused. I asked him several times for his name but he refused and was very rude about it. Considering i just spent over 100$ at this store. I felt really disrespected. I was going to be a loyal customer but after this i will never go back to a healthy planet again. with the attitude these employees have i hope the owner knows it wont be much longer before they lose all there loyal customers. read more

Healthy Planet - when you spend over 100$ with an unethical business who doesn't deserve your money. I will never shop here again. - Grocery Near Me - Toronto, Ontario

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I just got home from the Healthy Planet and I feel like I want to leave a review for such a wonderful store. I stopped by to get some vitamins but I didn't have a clue which one is going to be the best for me. I met amazing consultant named Ray who showed me everything around the store, helped me to find the best products based on my blood test results and gave me a really useful suggestions. Totally recommend this store if you are looking for some supplements, you will receive a good customer service from people who actually know their products! read more

This store has a great selection and is well stocked. Its a bit pricy but then again lots of health food stores are and they do carry seemingly high quality products. My main issue is that the girls working the cash are super rude and dismissive. Both times ive shopped here i havent even received a hi or thank you or goodbye. They seem irritated when you offer your loyalty card and generally couldnt care less that youre standing in front of them, and visibly seem to wish that you werent. The girl working the cash on danforth today at 2:45 with shoulder length brown hair and glasses - horrible (absolutely nil) customer service or decency each time she's cashed me out on two separate occasions. When youre spending a lot of money and arent even treated with basic decency upon checkout it really leaves a bad taste in your mouth. I think management really needs to review their training protocol and standards, and who they are hiring for this very customer service based role. read more

This location has a better than average assortment of vitamins, minerals, amino acids and various other supplements. If you're looking for a particular item chances are you'll find it here. The staff are knowledgable and helpful all things considered. Don't expect any bargains though. I'm often able to find for cheaper elsewhere, especially through online ordering. read more

Healthy Planet - Grocery Near Me - Toronto, Ontario

I am appalled at how rude the manager was to me at this location. I went to the store last week asking if I could return a supplement if I had an allergic reaction. I'm really sensitive, and it's been really challenging for me. They said yes, wrote on the receipt for me, and acted like they were doing me a favour. I unfortunately had an allergic reaction to the product and returned it with the receipt. They accepted it, but the manager was so rude, and treated me like a criminal. She asked details about my reaction in a really unempathetic tone, like I was lying. Then while returning it she said, " It seems like you knew you were going to have an allergic reaction.". I could not believe how rude and unempathetic she was. First of all, the company will give the store the money. At the Big Carrot and even Loblaws they will refund your money easily without attitude if you react to a supplement. I was taken aback at how rude this manager was. I was going to buy more items in the store today, but made a point not to, and never to buy anything there again. I'd rather pay more and buy something from the Big Carrot, Loblaws or Vitasave online. They treat their customers better. In addition ifyou need help finding something it's hard to find someone. Go to any other health food store, but not this one. It's a terribel shopping experience. read more

Good prices but horrible customer service! If you need them to count to them in answering your requests, complaining or needs.

I am not sure why there are so many negative reviews about this store. I have had great experience with the customer service and products over all. Every time I go, one or two customer service right show up right away and asked if I need help. I got to know one of the customer service lady, Donna who was a nice lady. She took so much time to explain many products for me without forcing me to buy any of them. Recently, I got to know Michelle. She gives me excellent advice and showed me good products with affordable prices. Ask for Michelle when you go to the store next time. read more

Overpriced and cheap. I get emails from this place almost everyday, and the highest discount I've EVER recalled them having was "10% off your purchase!!!* *purchase must be over $199.99." read more

Nice location. Warden is still my favourite but I love that this one is conveniently located on the Danforth right outside of Chester Stn. I didn't buy anything, I just went inside to check it out as I've never seen this location before. It's really close to where I live so I'll be back! read more

They don't walk their talk, plain and simple. So much potential and so little substance. Better than Ottway but that's no prize. I was excited when I first discovered this place a year ago. No more, this store has proven to be a continuous disappointment. The policies of this store is exactly why I prefer to buy my organic products at a regular super market. Nothing more frustrating than to try a new product, like it, buy it numerous times and then it is always out of stock because they are trying to reduce inventory on a similar product and they want you to buy that instead. This store is continuously out of stock of items I would consider main stay items for this reason. I don't think I am alone when I say people that shop in these types of stores are fussy (that's why we come here) so to continuously let them down will only drive them away. I find regular super markets are becoming more reliable. The customer service people can be frustrating too. You make it clear what you don't want and that's what they will try to sell you. Just because something says organic doesn't meant it is not processed. I expect more from a shop like this otherwise I may as well buy at loblaws, in time they will expand selection with support. I was able to find Allimax Garlic Caps here at an amazing price. read more

Useless. 80% of the merchandise is snake oil. The rest is overpriced kale snacks.

Rotten customer service and increasingly overpriced products! I was a fan of this place right up until my last experience. One of their employees tried to insult my intelligence in an effort to up-sell a different brand of a product I had previously purchased from them containing a lesser quantity at the same price. I spent a good bit of money at Healthy Planet on that visit, left to shop in the area and returned for some more organic produce that I could not find in the other stores. Big mistake, the same employee grabbed the bags of produce that I had selected, swung them up in the air and slammed them back down onto the counter. The staff at this location are not knowledgeable about the products in the store and they are rude. read more

Poor business practices. They do not accept store gift cards after one year, even though they don't have an expiry date. Overpriced. The exact same healthy products or organic product can be found cheaper at other grocery stores. read more

This place offers bad service, standard products, and normal prices. I find the attitude of the salespeople puzzling to frustrating. One time, I was recommended a product that was specifically what I had asked to avoid. The staff generally act as if they're doing me a favor by helping out. The store layout changes frequently, and most of the merchandise is available elsewhere in the neighbourhood. Why shop here? read more

I have shopped at Healthy Planet for years and called last night to ask the price of NAC SAP an amino acid which my naturpathic doctor and lung specialist and the Lung Foundation and COPD Foundation and my doctor all recommended this brand as it is superior to other brands plus all over the internet it says this brand NFH is superior to all the others and the man on the phone kept arguing for about 20 minutes as to why I wanted it and said any brand is just as good and that is not true. He simply would not let me buy it or tell me the price. I am a Christian and I believe that is the devil acting against me as there is no other explanation. I had trouble with Leons and I called the CBC and they did not believe me until they called them and then they said they did believe me and if they call one more time to call the CBC and they would put it on the news. Denise Morrison I called the corporate office and your store again and more abuse. read more

I used to be a very loyal customer to the Big Carrot, just a couple of blocks away from The Healthy Planet. The other day, I went to The Healthy Planet to buy protein powder, and happened to browse the beauty aisle. I was stunned to see the hair colour that I usually buy at the Big Carrot for $5.00 cheaper here. I also noticed a couple of other items a couple of dollars cheaper than that of the Big Carrot. It's nice to see there is an alternative to the Big Carrot, and I will consider the Healthy Planet as my "go to" place now, instead. The beauty aisle is not as big the the Big Carrot, but as the another poster said, if you are not picky about the brand, this is a great place to shop. I hope they keep their prices competitive like this, it makes a big difference in this economy and will definitely keep me (and I'm sure many others) a consistent shopper. It's clean, spacious, I have always encountered kind staff. Overall, I highly recommend this place. read more

I ordered supplements prescribed by my naturopath and I emphasized their importance. I waited the two weeks and they forgot to order them, the person doing the ordering apparently had not received it, despite my watching the staff member text it to her. Then they reordered them and when they came in no one called to tell me. I went to pick them up and they had sent them back because they only hold special orders for 72 hours. When I expressed my upset and disbelief the cashier explained that it was their policy. I spoke with someone at the Healthy Planet at Warden and Eglinton and they said there is no such policy. I can see why all the reviews for this store are below par. read more

I'm a regular shopper here. I would say their prices are definitely better than the Big Carrot and Ottway (which used to have the best prices). But I definitely agree that Healthy Planet has trouble keeping things in stock. And when they run out, it seems to take forever to get it back in again. This also seems to be an issue at the Eglinton Town Centre location. I don't think bricks and mortar retailers can complain about people resorting to online shopping if they can't keep things in stock. read more

This is one of my regular stops on my food runs. This place is smaller than The Big Carrot with less selection BUT on items they both have this place is always cheaper so I grab the specialty items here and the specialty-specialty items at the carrot. I buy things like kefir, sprouted tofu, natural mac & cheese, and supplements here. There is also a little juice cafe deal and hot table/salad bar with prepared foods. If you're into healthy living or just pretend to be like me, this place will save you some money. read more

Great deals when you know what you're looking for! I just wish they would stock up their bulk section a bit more, plus get some more earth balance & navitas naturals products :) read more

This place was recommended to me by a close friend of mine, who happens to be one of my favourite health gurus and is also my former Personal Trainer. The first time I stopped into the store I was on a specific mission and was heartbroken to find out the product I was after was out of stock. It wasn't until my third trip back for my favourite brand of Vitamin B complex when one of the employees offered to take down my number and call me when the shipment did in fact come in...duh! Okay, so I suppose I could have asked if they could do this upfront, but they also didn't offer! Nevertheless, I was happy to receive the call a few days later and headed over there immediately for my beloved Vita-B. Healthy Planet seems to be going up against the Big Carrot in many categories...and taking home the trophy every time! The prices, the selection, and not to mention the name make it more appealing by a long shot. I've been back for many items since my first visit including protein powder, energy bars, hemp hearts etc. I've never gone for their food or shakes but the display leaves me drooling on my way out the door every damn time. I'm eager to see if they have any options to satisfy my lactose/gluten-intolerant digestive system so the trophy can be theirs one more time! :) read more

I had to go to this particular store to buy something that most health/nutrition stores didn't have. I was hesitant at first because of the reviews, but I figured it was a product from a specific brand of company which has nothing to do with this store itself, so I decided to go. My experience was completely positive when I went. I suspect that this was because of staff changes. I can't say that the Healthy Planet chain is the best health/nutrition store that I have been to (as my experience at other locations was just okay), but what I can say is that Heidi and Adeline - the two staff that helped me - make the Danforth location the best health/nutrition store that I have been to. We all know that it's the staff, not the store, that make a place great or not. (I believe that Adeline works at this location once a week and Heidi is there full-time.) Heidi and Adeline take their time to help you and have OUTSTANDING knowledge of their products (the best I have encountered in Toronto). And they know how to explain how you can combine your range of supplements. They seem to love what they do and they care about the customers' holistic health. I have never met such awesome staff. And I just found out recently (as I've gone back several times) that Heidi is a certified nutritionist, which is why she knows so much! The Danforth location is a nice looking big store and the prices are competitive with other nutrition/health stores, but never more expensive. So, a bonus! read more

4 stars becuz its cheap and clean 3 stars bcuz they do NOT sell meat only frozen products but i would luv2 buy hormone free meat, also their fruit nd veg section is very poor, next to nothing to choose from, maybe 3 kinda fruits, and they sell vegetables i dont really use(various onions and garlic and salad), i could appreciate if they sold organic corn which is hard to get, paprika or pepper,jalapeno, nice strawberries, etc, or pear , peach... so i just end up in loblaws or metro, im not going to travel miles for a bag of potato and then 5 other kind of vegs i have to buy somewhere else, why would i waste extra time... and there was no free parking, and the paid spots were also full! I am not going to pay parking just to buy some teas and pastas, they also do NOT have milk soy or ricemilk selection! neither do they have any bakery products, i love organic bakery but at least whole grain bread... I do not think I am visiting in the next 4 months read more

I agree with other reviewers that customer service at this store leaves a lot to be desired. They rarely answer the phone, most of the staff are just shelf stockers who look unhappy to be there. You would think if working stock is their primary function the shelves would be well-stocked, but no, more than half the time what I want is not on the shelf. Is it just this location or are they all like this? read more

I actually like this place. Its close to the subway and carries almost all the natural products that I want - organic coconut oil, aloe vera gel. The store helpers are also moderately helpful in helping you make smart shopping decisions. And the service has always been friendly - no complaints! read more