I was really excited to try Healthy Homes cleaning because of the green products and I liked that the business wasn't some big chain. I'll also say upfront that I feel kind of bad giving only 3 stars because the cleaning was pretty good and my boyfriend liked the couple who did the cleaning on a personal level BUT Setting up the cleaning and trying to pay for it have been such a pain in the rear that I really couldn't recommend this company to anyone. On the day of our first cleaning the owner was supposed to call us when the crew was on their way so my boyfriend could let them in. After waiting all afternoon, we were told that they wouldn't be able to make it that day and that they would come tomorrow. My boyfriend emphasized the fact that we wanted the cleaning done before we got home from work at 5:30 and wasassured they wouldn't come too late in the day. The next day we got the call that they were on their way at 4pm. When they arrived they seemed surprised at how big our apartment was (even though we had given the square footage to the owner along with a detailed description). They said it would take a few hours (so much for being done before 5:30). When we got home (after wandering around trying to kill time for a few hours) we thought the cleaning job was pretty thorough (save for a few areas where I'm sure they couldn't see the dirt because our apartment is dark at night) (another reason for coming during the day). The owner was supposed to call me the next day to tell me how much the cleaning had cost (I got a range prior to the cleaning) and how much it would cost going forward for a monthly. Not only did she not call the next day, or the next week but it has been almost two weeks and she still hasn't charged me and hasn't returned my emails or phone calls. It's possible we are such slobs that they never want to set foot in our house again... but more likely the owner needs an assistant. read more

I have to say that I have been vehemently opposed to having someone else clean my house when "I am perfectly capable" of doing so myself. Well, it's been a busy summer and I learned that I just can't "do it all" so I decided to surprise my wife (and myself) with having the house cleaned professionally. And I am so glad I did! I called Healthy Homes and spoke to Melissa, the owner. I didn't let her know it but I was sold on Healthy Homes within a few minutes of our conversation. I appreciated her friendliness and her willingness to answer each of my questions. I had a lot since I never used a service before. I felt her original quote range was reasonable but I was really just calling for information so I called around to get a few more quotes. I appreciated not feeling pressured to schedule a cleaning immediately. When I called back, Melissa was able to schedule a deep cleaning for me the very next day! I was impressed. The next day, Kayla arrived at my door on time with her green cleaning supplies. Being on time, environmentally safe products, and good customer service was a good start. Kayla did an excellent job of cleaning my home. She did the baseboards, vacuumed two flights of stairs, swept and mopped floors, dusted, made the beds, cleaned the windows, cleaned our two bathrooms, and even washed a few of my dishes that I had in the kitchen sink. Every time I asked her, "do you clean this..." she said, "yes, we do that." She did such a great job I was running around the house afterwards to see if she cleaned this or that and to my delight, she cleaned everything! She put a new bag in the bathroom trash and I noticed she even cleaned the trash can! Seriously! I don't know if I can justify paying for weekly service but I would like to! Now that I know what to expect, I am hoping the next time will be even better! read more

My experience with this company has been very similar to Alyssa's, and like her, I am giving 3 stars because the cleaning itself was pretty good, but only 3 stars because everything else about my experience with this company has been disappointing. They were recommended to me because I am very chemically sensitive and the owner is also chemically sensitive, so a friend thought that they would be much more likely to honor my requests/take them seriously than the typical cleaning service. But it took a long time just to set up an initial cleaning, and the cleaner showed up earlier than the earliest time the owner had estimated in the time bracket, and when I remarked that she was earlier than I'd been told, she said the owner hadn't told her that I'd been given an estimated time. Like Alyssa, I tried to give a good description of the size of my apartment and what cleaning needed to be done, but during the cleaning the cleaner asked if the owner had come by in person to do her estimate, and I said, "No, she didn't. Why is it more cleaning than you expected?" and she said no, it wasn't, she was just curious. (More on this exchange later in my review.) I'd talked with the owner about my specific sensitivity to scented products, and she had agreed to not use the two scented products that the cleaners typically use, but again, the cleaner said that the owner had not passed this information on to her. If I hadn't been home at the time to tell the cleaner myself, I would have come home to an apartment that might have been unsafe for my health--and avoiding that kind of situation was exactly why I'd chosen this company in the first place. Additionally, since the cleaner hadn't been told about this, she hadn't brought an alternative unscented product for the task of cleaning the floors--a rather important task for a cleaning company. I'd requested scheduling a weekly cleaning for now because the house I'm in is currently on the market and I didn't want to worry about having to repeatedly clean it myself while people are tromping through in their muddy shoes and scrutinizing everything, and when the owner had finally called to set up the initial cleaning, she'd said that would be fine. But like in Alyssa's case, she never called me to confirm the payment for the initial cleaning afterward, though she said beforehand that she'd likely call that same day, or the next one at the latest. It was just today, over two weeks after the initial cleaning, that I finally got an email from her, and it didn't even say anything about payment, even though I'd written her three or four messages in the intervening time asking what was going on with the payment and whether I'd misunderstood about getting a phone call right after the cleaning. Instead she said that the cleaner had felt like the owner's estimate had been off, except it was worded in a way that kind of sounded like the company was implying that my own estimation was wrong. I was surprised that the cleaner had lied to me - I'd asked if it was more than she'd expected in a very offhand, nonchalant way, and I wouldn't have been upset if she'd said yes, but the fact that the cleaner said no to me and then went and said something different to her boss and had her boss pass the message back on to me (and so much later) made me feel like I was back in second grade with people passing notes around. But just the mere fact that it had been over two weeks since I'd heard from her, even though I'd requested currently having a weekly cleaning, was enough for me. By the time she contacted me, I'd already started searching for another green cleaning company. I know that she already has an assistant because she's mentioned the assistant to me - but with all the problems they have in getting back to prospective and new clients, it definitely seems like they either need more office employees than the company currently has, or need to cut back on their client base. If they'd told me in the first place, "I don't think we are capable right now of taking you on as a client," I would have just kept searching for a cleaning company - no harm, no foul. As it is, I feel bewildered and disappointed. read more

Wonderfully courteous and professional firm! We had HHC come in for a deep clean, starting a new slate, as we were increasingly disappointed with our prior cleaners. After a quick but thorough discussion with the owner, we scheduled a date more quickly than I had expected. I was thrilled to have the cleaning done in advance of weekend guests. I work from home but tried to stay out of the way. However I couldn't help but observe our cleaner's attention to detail beyond what our prior group even considered: wee corners in the counter, around each and every light switch and electrical socket (in view), moving appliances, but leaving fragile decor stuff (as agreed). All the ceiling fans, which had been on my to do list for a while, got a scrub. The only concern was that she cleaned up my daughter's mess (that I forgot to tell her to leave as is); we try to straighten but my daughter didn't quite get to it and should have had to live with the consequences. Our gal did her a huge favor! The biggest compliment came from my kids when they came home from school. "This place looks AND smells clean!" Without the scent of chemical cleaners, you can smell the fresh. read more

This company was recommended to me and I was excited to find an eco-friendly company but they will not return my phone call. I left a message a week and a half ago and haven't heard back. I left another message 5 day ago still haven't heard from them. ... I never posted this because I wanted to wait and see. But it's now been months and still nothing. read more

I hired these cleaners because of a special event I was hosting at my house, and was very excited at the prospect of having my house professional cleaned by a local company that emphasized natural products. However, I ended up disappointed. For those of you that are type-A and looking for a house cleaner, I would not recommend this company. These are some of the items they left untouched (did not complain to the owner about these because I'm not sure what is or is not included in the contract, but it definitely was disappointing): 1. Did not even attempt to vacuum under/in/anywhere near our couches. We lifted up the couch looking for something the other day, and you'd have NEVER known we had the house professional cleaned a week ago. Dust and dustballs everywhere. 2. Left the kitchen sink dirty. Ew. Are you joking me. Took a picture of this. 3. They do not touch windows, vacuum pillows, touch blankets, or as previously stated, move ANYTHING to dust underneath it. 4. They ruined my range oven. The cleaner spent a LONG time cleaning it (and never ran past me - never asked 'would you like us to spend this much time on your stove?'). And then, after the extended hours spent on it, the electronic front freaked out at me, had errors, and now has been beeping differently since. It seems like it's from excess water. I was disappointed no one ever brought this to my attention. And again, very disappointed this much time was even spent on one single item. When this was brought up with the owner, she did not seem concerned. 5. They ran our CC without authorization. Apologized for later, but, come on. Very amateur for a small business. 6. They don't provide invoices with hourly breakdowns of why your quote ends up being what it is. Would be nice to provide this to the customer, then once the invoice is approved, THEN run your CC. 7. Overall, expensive ($45-55 per hour) for the final product. Pros: The cleaners were friendly. Overall, very disappointing work from a company that had such stellar reviews. To the owner: What I would have loved was for you to take time off of the bill for the damage to the stove, or at least offered to pay the repair bill if we provided it to you. read more

We have been using healthy homes cleaning for about a year. I have been very satisfied with the way madalynn cleans our house especially how she makes the beds. I love that they use green products so I know my girls are safe. But most importantly is they are trustworthy and consistent. She is very friendly and my daughter loves when she comes although it does take a bit more time because I think madalynn likes talking with my little one too. She is always prompt and very thorough. I would recommend them to anyone who is looking for a new cleaning company. read more

Melissa the owner sets high standard and expectation to her employees when comes to the job. Not only her staffs are super friendly but they do a fabulous job EVERYTIME they come to my studio to clean. I have used them for two years now and never have a single issue. Happy customer and highly recommend. read more

I have hired Healthy Homes to do a cleaning for me on multiple occasions, and I am very pleased with not only the work but the professional staff. All the products they use are pet and kid friendly. I've used them numerous times now and have never had an issue. Highly recommended!! read more

I searched for a long time to find the best organize cleaning service in Boston. Finding Healthy Homes Cleaning has been life-changing for me and my family. The staff is atentative, pay close attention to detail and extremely pleasant. Our home is spotlessly cleaned with the healthiest cleaning supplies out there every time. Looking forward to continued service with this amazing company! read more

I recently hired this company to deep clean my house. They came on Saturday as I was having my engagement party on Sunday night. I have a 7 room and 1 1/2 bathroom house. They sent 1 63 year old man to clean, he arrived at 9 am and was here until 9pm. Very nice guy and very professional However He was only 1 man and it just wasn't enough, the company should have made the call to send 2 people. He spent 5 hours on the upstairs bathroom. Now I'm not a dirty person. It hadnt been deep cleaned in a while but I made sure that not only the bathroom but every other room was all picked up for him so he could focus on dusting/windows/blinds/vaccuming/sweeping/mopping. I went to work and arrived home at around 11pm. My mother had told me he left about 2 hours prior. I was so upset, the baseboards of the house were so filthy/dusty you could see them from 2 rooms over. The entire downstairs wasn't swept or mopped, and the couches were not vacuumed (supposedly included it the price.) None of the windows downstairs were windexed. He skipped the entire dining room and downstairs bathroom all together because he just "didn't have time". He did do a good job on the few items he did clean. But it was mostly the upstairs and we had expressed that the downstairs was where the party was being held. We did tell him that we had already done the kitchen so not to even worry about that room except the refrigerator. I had to stay up til 1 am cleaning and then get up the next day at 8am and clean until an hour before the party started to get the place looking good. They charged me $355 which was more than they quoted me and when I called and expressed my disappointment they offered me a $50 gift certificate for the next cleaning AS IF WE WOULD EVER HIRE THEM AGAIN! I paid extra to have my refridgerator cleaned and it was disgusting, I had to do it all over. I'm very disappointed in the fact that I had to pay for a 7 room house including 2 bathrooms when they only cleaned 4 rooms total. I have sooooo many pictures of the rooms he didn't clean that I would love to post on here but I don't see and "add photo" option. I never would normally post something like this but I would never want anyone else to experience what I had to. read more