Out of the last six appointments three have been double booked. After the first double booking we…read morethought maybe scheduling on the phone was the issue. We scheduled in person for our last appointment which was again double booked. This means no massage and we are out of luck. It is very frustrating to anticipate a massage only there it canceled when you arrive. When the massage appointment actually happens it is stellar but it is disheartening to have so many cancellations and issues the day of the appointment.

AS a therapist I realize I am very picky, but there was no massage in the massage? Compressions…read morethrough the linens. I received a little oil on my back and maybe 2 strokes up and down. The therapist was very nice and seemed to listen to me but the outcome was not what it should have been. :(

The massage was below average and the facility smelled bad. could not wait to get out of thereread more

Went in, my hip was really hurting. Got a good massage, and she recommended 'cupping'…read more I normally don't go for these type of things, but I thought what the heck, my hip hurt to much. I don't know if it really worked, but after the massage and the cupping, my hip did feel better.

I see bad reviews that should be removed, Palm Spa has been under new ownership for about three…read moreweeks it is unfair to stick the new owner with the previous owners bad reputation. I suffer from stabbing pain in my legs and right hip, it causes almost unbearable muscle cramps. I limped into Palm Spa today cringing with every step, feeling like I had a ice pick stuck in my hip. These issues are caused by Arthritis around an old surgery, I have tried injections and had nerves burnt to ease the pain, I have been taking anti-inflammatory medication for years hoping I don't destroy my Liver and kidneys. Using a translation app on her phone because she speaks Chinese, I told here about my pain. she went to work on me and parts of it were painful to the point I was beginning to think going there was a mistake. After she finished working her magic I strutted out full stride and pain free, this is the first Time in several years I have been completely pain free.

Terrible massage and awful English. Didn't know what deep tissue meant. Are you kidding? Very…read moregreedy about tips and willing to argue. Pathetic.

I have known Lilly for years now, and I keep going back because her massages are fantastic. I…read morehave never had any problems scheduling, I have had to wait a few minutes because I get there a little early but can always get a massage when I have time.

Great massages, very professional, clean rooms, soothing music, various techniques. You can text…read morethem to ask for an appointment. I try to go twice a month and always feel better afterwards.

I am in Springfield from my home in Alaska to care for my grumpy father-in-law & NEEDED a good…read morerelaxing massage. I had the pleasure of receiving a wonderfully relaxing massage from Logan. Logan listened to my request and performed superbly. I was a new woman when I left & will return again soon. This salon is such a warm inviting and peaceful spot to escape the world.

I've always had a good to great experience at this Massage Envy location. Like most massages,…read morefinding a therapist that matches your expectations and preferences is the most important key. Sometimes you have to try out a couple different therapists to see who fits. The location here is convenient and the place is always spotless and clean. The front desk is very helpful. If you're looking to get a massage, I recommend calling them up and ask for a recommendation. The receptionists know the therapists and can get you scheduled with someone who matches what you are looking for. I don't really understand the negative reviews I see here. I've been coming to this location for four years and it's been a positive experience.

I have a gift certificate and it was easy to use. Massages have been great with fabulous…read morecommunication from setting appointments to finishing up services. Definitely check them out.

TOO BUSY FOR NEW BUSINESS. Gift certificates irritatingly…read moredifficult to utilize. Will NEVER AGAIN purchase gift certificates from them. Have had three gifted family members complain of scheduling and rescheduling complications. My relaxing gift to them instead becoming a source of irritation. Appointments are scheduled months out then rescheduled now weeks later with another provider or cancelled outright on day of / twice now. Seriously ? Nope I'm done. Regrettably several gift certificates still in hand ... wish it were with another more accessible group ready to service.

So I thought the tip comments were going to be a joke.....they are not!! The massage was average…read moreand I was going to tip $10 for the 60 min massage - she looked up at me in disbelief and and said "$10 for hour hard work? How about $20."

The massage itself was fine. When leaving, a women comes out of nowhere and tells me my tip isn't…read moregood enough. I left a $20 tip. She was very rude about it. A lot of shady things going on in the background, so I wouldn't come back anyway, but the tip thing was just ridiculous.