I felt that the care was genuine and skilled. The staff was kind and took good care of my mom…read more This place is no longer ProMedica, but now they are Optalis Health and Rehabilitation. The rehab was special, and the meals were appropriate for my mother. Would not have a problem bringing her here again. Each room has a TV and bed and free wifi for the guests inside of a lounge area.

My mother went to the Troy, Michigan facility to recuperate after serious back surgery. After one…read morenight, I brought her home and, with the help of family and friends, we took care of her. Medication was not given on time or at all. When she requested help to the lavatory, she was told to just use the bed because everyone was too busy to assist her. (Her roommate did just that, twice during the night.) The food was inedible, and the staff did not seem to care about any of it. I am so thankful that we were able to bring mom home. I would not leave my dog in this facility. This place should be shut down.

True terror. There is no care, no compassion and zero…read morehumanity at this place. Expect nothing from the aides (they absolutely do not want to be bothered) and the nurses are glorified dispensaries. Well, only if the patient is wide awake and willing, otherwise they just move on. (So expect to find your loved one in excruciating pain). The nurses don't care for the patients well being; they don't have the time nor the inclination to help. Expect soiled sheets, diapers, repeat falls, 10+ minute wait times when you pull the emergency cord, disdain when you ask for clean sheets (only bc they're disgusting), extreme bed sores, patients naked in common areas (routinely) and general disdain for any request. If you're looking to place anyone here they must be nearly self sufficient +. Walk the third floor, smell it. Understand you're putting someone in the care of a building that offers meals and little else. Absolutely willing and able to provide photos.

This place is truly the worst of the worst. Intentionally understaffed. The building is pretty,…read morebut go inside, listen to the patients crying. They are hungry, their phones were taken away, they are in diapers that get changed once a day. It is horrible. Check the Medicare violations. I am shocked the owner isn't in prison, again, for this.

I personally want to thank both Tim / Manny my therapist on the outstanding job they did in making…read moremy recovery after full knee sugery a huge success. This was not the first time Tim and Manny have successfully help me with my recovery, i had also broke my Tibia and fibia with great success having Tim and Manny working there magic to get me back up walking, The entire team at HealthQuest were outstanding caring about my full recovery. Thank again to team of ( Leah, Grace,Matt,Brendan,Nora) for working with me during this two month program. Thanks again Healthquest Team

Received great care at HealthQuest! Always prompt, professional and empathetic. My concerns were…read moreconsistently addressed and my health status improved dramatically due to their expertise. I wouldn't hesitate to recommend HealthQuest to anyone looking to feel better with the help of their great staff

The nurses(Gina especially) and the aides did an outstanding job taking care of me. PT was was…read moreexceptional. I would recommend this facility to anyone that needs it!

This place is a hot mess. It smells straight up like piss. The staff more concern about feeding…read moretheir face then they are their patients. One staff told a patient to just piss in her diaper. That she doesn't get paid enough for what she does. Sounds like she need a new job!! I wouldn't recommend this place to a dead person. HORRIBLE!!! I will for sure be reporting this place!!

I highly recommend this place. This is my dad's third stay here, and we've had another positive…read moreexperience. Yes, sometimes you have to be patient because the nurses are very busy, but the majority of them do a fantastic job and truly care about their patients. A special thank you to Nautica, Cindy,Alexandra, and Desmond for the outstanding care and compassion they showed my dad. I also can't say enough about the physical therapists, Dawn and Mariah. They were absolutely incredible and bent over backwards to make sure my dad received the best care possible and was comfortable every step of the way. Thank you all for your hard work, kindness, and dedication. It is truly appreciated by our family.

Bringing patient in today for rehab post op. The reviews were great so I am hopeful the care will…read morebe as expected. Bianca Allor for patient Dennis Howes

0 stars if I could. Poorly staffed, inexperienced, uncommunicative, no compassion with a zero…read moreuppity I am a princess attitude personality and no encouragement. PT initials are CM. Had her license 6 months when we started with her acted like she owned the place. Discharged my wife with no results at all said, " come back in a few months if she gets better". Isn't that your job to see she does? Three therapists there close to giving birth left patients in the middle of therapy. Why start therapy with a patient if you know you can't complete it. No supervision...supervisor left to give birth? I should have taken her out the moment I realized the situation I didn't. Thought it would improve. It didn't. Steer away go to 14-mile Coolidge location. CM therapist...you suck in a bad way.

John is doing his stroke rehabilitation at this Wonderful facility. I struggled hard to get him…read moreinto this Rehab. I've heard fantastic things about it. His therapist name is, Cheryl. She has a splendid outlook for John's outcome. Told John & I we did a good job at home so far. I guess, since I have no idea what I was doing. It's so e Exciting to see improvements each session.

WellBridge of Rochester offers top notch rehab, private rooms and the food is amazing! There are…read morecourtyards and outdoor areas to get fresh air, lots of fun activities and a bistro to sit and chat with friends and family while everyone enjoys their Starbucks coffee. If you have a loved one who needs to go to a rehab after the hospital please check this place out. You will not be disappointed

PT & OT The individual care that they put into each patient…read moreis commendable. The care quality is structured to the individual. I was a complicated medical case and the director of a therapy, Aruna, even got involved and took me under her wings. This alone says a lot about the therapy team. As of this date, I am driving, walking and thriving. Thank you, Wellbridge of Rochester Hills THERAPY team ! Jessica

On January 8, my husband was diagnosed with a large saddle pulmonary embolism. Later that same…read morenight, he suffered three heart attacks, followed by mechanical removal of the embolism, and two strokes between January 8 and January 18. After spending a month in the ICU and then another month at a specialty care hospital, my husband arrived at Pomeroy on March 6. At that time, he was still not meeting his ADLs and had a Stage 4 infected wound. I share this background because it's important to understand how complex his care needs were. Out of five facilities, Pomeroy was the only one willing to accept him. Others were unable or unwilling to take on such a complicated case, and for that alone, we are incredibly grateful. From the moment we arrived, the staff demonstrated professionalism, compassion, and a genuine commitment to my husband's well‑being. I would like to express my sincere appreciation for the exemplary care provided at this skilled nursing facility. Ray, Kelly and Jolisa, RN, consistently went above and beyond, ensuring strong communication and attentive medical oversight. A special thank you to Kelly, Wound Care Nurse, whose expertise, dedication, and kindness have made a meaningful difference in my husband's healing and comfort. The CNAs--Makela, Felicia, Octavia, and Jay--have been truly wonderful. They are patient, respectful, and consistently attentive, always treating residents with dignity and warmth. Their teamwork and positive attitudes have made a very difficult time easier for both my husband and our family. I would also like to recognize Tony and Bri, Physical and Occupational Therapy. They have been incredible--working tirelessly with my husband, encouraging him as they help him practice sitting up and standing. Even though progress takes time, they have never stopped believing in him or motivating him to keep trying. This facility is fortunate to have such a dedicated and compassionate team. I am deeply grateful for the care my husband has received and would highly recommend Pomeroy to anyone seeking quality, patient‑centered skilled nursing care.

My mother had suffered from a stroke and aneurysm in December 2023 and was in a bed ridden state…read moreafter being released from Mclaren Macomb (AWESOME PLACE ALSO). She initially went to a nursing facility in Shelby which was horrific, but in a hidden blessing had to be sent to the hospital again for a surgical procedure. She was in a bed ridden state and Pomeroy Sterling Heights (Feb 2024 - April 2024) was 1 of 3 facilities I did research on and had received an above average rating from multiple research sites (Google, Yelp, various 3rd party home care sites). We were thankfully accepted and received A Class service. We did have a couple of hiccups but No Place is Perfect. The staff, Especially the Nurses and CNAs were SUPERSTARS!!! They deserve Praise and definitely a Raise!!! We would like to give a Shoutout Everyone - Front Desk, Social Services Staff, Custodial Staff, Cafeteria Staff, and Especially the Physical, Speech, and Occupational Therapy Team, Nursing Leads (Eugene, Manny, Ray), Kelli the Wound Specialist, Betty the Nutritional Guru and MAINLY the CNAs for their HARD Work and Nurses for Caring for my Mother!! Our Family would recommend Pomeroy Sterling Heights for their Rehabilitation Wing and Staff!!!

My grandmother stays here and has been here for a while. Her care takers try hard to get to her but…read morehonestly, they are not paid enough to do all that is asked of them and they are stretched thin. My grandmother's health is suffering. She is always dehydrated and she has an infected bedsore that will never heal. She doesn't know to ask for pain medication and she isn't on a regimented pain treatment plan. It's just 'as needed'. I don't really blame the nurses that much to be honest. I blame the owners of this place and this country's shitty healthcare for seniors. The owners should pay these people way more than they do and give them much more up to date training than they do. My grandma sometimes lays in her bed staring at the wall for hours without water or anything. My mother goes and supplements care as much as she can but she can't be there all the time.

My mother-in-law has been living at Pomery for six months now and I think the facility is amazing…read more Very clean very attentive. They keep an eye out for all their patients. They're treated very well very happy here.

Absolutely a wonderful clinic! Great staff, always friendly, personable, and very knowledgeable…read more Very clean, updated, and comfortable. The team is great, they really have a passion for what they are doing, and you can tell! Jill, clinic director, is wonderful. She really cares about her patients, and wants them to feel welcomed and wants to help them as much as she can. HIGHLY recommend! :)