After reading what others say I'd assume I caught them on a bad day, but I had to go twice so....
Disorganized, unprofessional, won't go back.....
PART I
I called express care because my new employer, several all hours away, needed a TB test done. I needed to have it administered and then read 2 days later, and have the results faxed to my employer. Since health express is a mile for my house, this seemed like a better option despite the fact I would have to pay for it out of pocket. I was assured on the phone this was no problem.
I got there, and the facility was brand new, and everything clean. Hence the 2 stars. The front desk help was inappropriately dressed, and was too distracted by her text messages clearly visible on the front desk surface to manage the empty office, given the disgusting show blaring on the TV set with swarms of insects and animal attacks as a primary feature. NOT what I want to see at a Dr. office.
I filled out paperwork and explained what I needed, and was told there was no problem. I then had to pay. When I was handed my receipt it just had a dollar amount, no service listed. I said I needed a receipt with the amount and service listed for tax deductions. The girl did not seem to understand what I wanted, but said I would get one after.
Then I'm in a exam room, and my vitals are being taken. I have no idea why. The blood pressure machine doesn't work but the technician insists on continuing to try. I said it wasn't necessary, explaining why I was there again, but he insisted until finally asking me what it usually was. He then went to ask a dr if they needed to check me before the test. Check what???
Nope I'm good, and what should have taken 5 minutes now happens. Lovely. The technician was at least pleasant. I walk out to reception to wait for this "discharge paperwork" where my service and dollar amount will be united on one piece of paper. Said receptionist looks at me expectantly and I return her expectant look, before saying " you told me you would have discharge paperwork for me with the dollar amount and service" "oh" She says, and turns to yell for the technician who did the test. Between the two of them they still cannot give me a "services rendered" receipt, and 45 min later, I walk out having given up on that.
PART II
After this, I am THRILLED to have to go back and have this test read, but it's already paid for so off I go. This time there is an appropriately dressed, nice woman at reception, and nothing on the tv that makes me want to throw up. Good start, the owners daughter must be taking the day off. I explain why I'm there and the woman knows exactly what I mean and asks me to have a seat. I preemptively write down all the fax information for my TB test results, since my arm has not turned purple I am reasonably confident this will take but a moment. Again, back to the exam room, this time I refuse the vitals, it's getting a bit ridiculous, each time I explain why I'm there takes longer than it would to read the results. And then.... I wait.....and wait. And wait.
Finally the dr comes in, thinking I had some other test done. No, I explain, holding out my arm. He looks at it, and turns to walk out. "Wait" I said and hand him the written out fax info . "What's this?" He says. I explain where the test results need to go. He looks annoyed and tells me "can't you just send them yourself?" No, I explain, I am working for a hospital and they asked to receive the records from a medical office if I did not make the trip to their facility to have the test done there. "We'll we don't do that." He says. Now I'M a bit more than annoyed, explaining I had called his office initially and was told they DID in fact do that" with an actual sigh, he practically ripped the paper out of my hand and said "fine" and left without another word. RUDE!!! Over a FAX???? There's no excuse for treating a patient like that, and it's not like they were too busy, I've seen funeral homes doing a brisker business.
My regular Dr. Is in Boston, I thought I'd save myself the hassle of driving into the city. Guess I got a whole OTHER hassle. Now I get to call and see if my employer ever got my test results.... read more
