I'm commenting because the same situation described in an earlier post happened to me almost…read moreidentically. As a new patient, I booked an appointment online using a platform that clearly stated the appointment was not confirmed until approved by the clinic. After booking, I never received a confirmation, so I reasonably assumed the appointment had not gone through. Weeks later, I was contacted and informed that I had missed an appointment and would be charged a no‑show fee. I later discovered that both a confirmation email and a reminder email sent prior to the appointment had gone to my junk folder. To add to the confusion, I was also told that the system indicated I had clicked an unsubscribe link and opted out of communications, which I did not do. I only became aware of the emails after finding them in my junk folder. This further underscores how unreliable and unclear the communication process is. This highlights a systemic issue with the appointment platform that needs to be addressed to prevent missed appointments and no‑shows. I understand that the clinic has clear policies in place, and I appreciate that they attempted to offer the remainder of my appointment time before applying the fee. However, the platform does not provide fail‑safe, transparent communication for confirmed appointments--particularly for new patients. Until the system is improved to include explicit confirmation, redundant notifications, and clearer appointment status tracking, situations like this will continue to occur. Charging patients for failures stemming from the booking and communication system reflects poorly on the business. Unfortunately, as a result of this experience, I will be looking elsewhere in Orléans for a new massage clinic.

Always very clean and quiet, with courteous receptionists to welcome me as I walk in. I try to see…read moreShannon if she is available. She has massaged me a few times and respects that I like to be quiet during my appointments. She has also learned that I have a high pain tolerance and isn't shy about really getting in there to loosen my knots, but always makes sure to check I am still okay with the pressure. I leave every appointment feeling sore (no pain, no gain!), but knowing that Shannon did everything in her power to help with my tense muscles.

I was put on a waiting list for several weeks, not the issue. The problem came when I finally…read morebooked, after taking off work during the week and upon receiving a reminder call the day before, I got another call about 3 hours later saying that the therapist Stephanie (oh and btw this was Tuesday May 14th) would have to cancel because she wasn't feeling well. Now I'm not faulting her for being sick on the contrary, I just would have appreciated them doing what they could for all the troubles I encountered! Perhaps getting another therapist, maybe offering a future complimentary service for the inconvenience etc etc). Instead, they offered to put me back on the waiting list! Read other poor reviews on them, and you will certainly go elsewhere!

From the owner: Massage Addict is Canada's premier provider of therapeutic services and it's our mission to help…read moreCanadians improve their health and wellness. Our experienced Registered Massage Therapists, Chiropractors, Registered Acupuncturists, and Certified Reflexologists help our clients manage pain, reduce stress, relieve muscle tension and more. We offer the very best treatments, in our modern, clean and safe clinics, designed for optimal comfort. Whether its massage, chiropractic care, acupuncture, reflexology, or custom orthotics we have you covered. We offer 6 & 12-months membership plans, at a preferred rate and direct bill most insurance providers, making it simple to experience the positive effects of regular therapeutic treatments.

Christine is an intuitive therapist who always knows exactly what needs to be done to bring relief…read moreto sore aching muscles. I've seen her for many different reasons and each time she's gone above and beyond to make sure I left feeling fantastic! I would suggest her to anyone who needs some magic hands. Fantastic therapist!! - Jewels Rafter

From the owner: Celestial Wellness & Healing is a home based business which specializes in Hot Stone massage and…read moreUsui Reiki sessions. My name is Christine and i am a firm believer in the holistic approach. After a car accident left me in chronic pain, I reached out to the holistic community to reach optimal health. Since then, I have made it my passion in helping others who seek mind, body and spiritual healing. I am a Reiki Master, Hot Stone massage practitioner and Personal Trainer. Quote: Your body, mind and soul were designed to act as one. Connect all three and you will align with the life of your dreams. - Roxana Jones

Rose is amazing and she works magic with her hands.She is able to relieve my my back pain after a…read moresingle session. I leave feeling extremely relaxed and happy after seeing her. I strongly recommend her and esor wellness is my perfect gift to me.

From the owner: I am a Registered Massage Therapist operating in Orleans. I provide Massage Therapy and Advanced…read moreSkincare Services. I offer Direct billing to most insurance companies.

I have been a regular customer at Hand and Stone for the last year and I have had only pleasant…read moreexperiences. I first booked a massage here after getting a recommendation from a friend. I have had 3 massages with Jessica and have been extremely happy with the service every time. For an extra charge you can have lavender added to the massage lotion and I love leaving with the delicate smell of lavender. I have purchased the eyebrow package and Alex is the aesthetician that I have booked with. Alex is knowledgeable, friendly and professional. I would recommend her to my closest friends. I have a facial booked with her next month and I can't wait! The spa is clean, beautifully decorated, they have tea in the waiting room for before and after your appointment and the front desk staff are friendly with excellent customer service. They call you in advance of your appointment and I also get email reminders. For the massages I have had to book them one month in advance and during the December it was difficult to get an appointment but now I know to book sooner. They have membership options but I have purchased the 6 massage package and the 5 eyebrow waxing package and I find the prices to be reasonable. Great business if you are looking for a one stop shop for massages, facials and waxing!

They offer couples massage in the same room ! What a nice way to spice up your love life!…read more They offered (optional)warmed/heated beds and heated blanket if needed. I am always cold, so this was such a lovely little treat! And no extra cost. 5$ extra for aromatherapy, which was nice. Was it worth 5$? Kind of. I felt the masseuse ( male) did a really good job. Thorough. I felt he was trying to fix knots as opposed to just rubbing for relaxation. Which was what I wanted! He also explained which areas need to be stretched more often etc. This was important to me; I want to know how to improve my aches. Not just pay someone and then leave . I felt more educated after I spoke to him about my problem areas. The receptionist was also very nice. Professional. Informative and helpful. I will return !

Look no further Nicole is your new RMT. I've suffered with ongoing neck and back tension for over a…read moredecade. I'm new to the Ottawa area and have been testing out RMTs without success. Ashiatsu sounded new and different and I gotta tell ya it rocked my world. Nicole is a total pro at what she does. You can tell how an RMT touches you their level of experience. Nicole is the real deal. Her feet worked out kinks , knots and crooks at a deeper level than any other standard massage. I feel like one ashiatsu massage equals 3 regular massages. I was so happy when I left to be free of aches and pains. . I cannot recommend Nicole enough. But good luck getting an appt she is in high demand :)