If I could still post my experience without any stars I would. I am not one to leave a review on places but the service I got from this Salon is by far the worst I have ever experienced. My first experience with this salon was when I talked with the store through their website regarding walk-ins for a women's trim. I was told that they did do walk ins if they had the availability throughout the day. That same day I happened to be at the mall and wanted to give the salon a try. I walk in to the salon, the stylist were sitting up front messing around with some thread. I asked the stylist if they accepted walk ins and immediately got an attitude from one of the stylist who said they did not accept walk-ins. The stylist said I could set up an appointment which I said I wanted to but no one offered to make an appointment for me while I was in the store. I was given a $5 off card by one of the guys after he basically ran out of the store to give it to me. I proceeded with making my own appointment online from 1:30 - 2:00. I was running late from work so I called the salon at 1:23 and informed them that I was still coming and would be 10-15 minutes late and asked if there policy stated if you were x amount of minutes late if my appointment would be cancelled , I was told over the phone to still come in and they would cut my hair. I walked into the salon to the same thing no one in the store both stylist sitting at the front one was on their phone. The stylist I was seeing was sitting at the counter asked my name and proceeded again with an attitude calling me hun saying she wouldn't cut my hair because I was 15 minutes late and the 15 minutes of time from 1:45 to 2:00 was not long enough. I then stated I had just called and was told that I was still able to get a hair cut, the gentlement on his phone got an attitude and said no you said you were running 10 minutes late. I proceeded to get upset as I specifically asked over the phone what the policy was and was told to still come in. The guy proceeded to argue with me, I informed him I called the store at 1:23 and was there at 1:45 which meant I was a total of 12 minutes late, I understand not wanting to rush through a hair cut but little did this stylist know I have hair stylist in my family and that I know the game of a salon. I know that if you are not a regular customer at that said salon they would not go the extra mile for you. I also know that stylist typically have only 15 minutes to cut a clients hair. As excited as I was to finally find a permanent hair stylist I could continue to go to as I have been in search of good service and someone who is willing to go that extra mile for their client and yet again I was let down by another salon. I will not recommend this salon to anyone and will never go back. I hope this reaches the owner of this salon and no one else experiences this same service that I did. read more