I'm giving this a two-star review, because of one VERY major criticism affecting my usage of the photo, which I'll get to in a moment.
I'm a writer who was in need of a new headshot--one for the dustjacket of book (this will be important in a moment, so bear with me). After reading reviews of a number of photo studios, I chose Moshe Zusman -- hey, the Yelp! reviews are great! -- and made an appointment with a photographer named Aryeh. There was a bit of back-and-forthing, as my original appointment time got bumped and rescheduled, then moved back, but no worries: I needed a headshot quickly, and I was glad they were able to accommodate me, so I was happy to work with them and be flexible in my own schedule. And they were very nice about it.
My experience at the studio with Aryeh was a good one -- like many reviewers here, I don't enjoy having my picture taken, and Aryeh put me at ease, and let me regularly check out the photos he was taking. We narrowed it down to the permissible three, and I was very happy with the quality of my photos.
However . . .
During the course of my session, I mentioned that I needed the shot for a book dustjacket. "Oh," Aryeh said, "you'll need to pay for the permissions to clear the photo for publication on a book."
Well. THAT information was nowhere on their website -- or, if it was, it wasn't readily available or easy to find.* That would likely have seriously affected the choice I made for having my headshot taken. I asked how much that might cost, and was told it wouldn't be bad -- about $300 dollars for the rights to use the photo. Now, I'm already paying $300 to have the photo taken; adding the permissions onto it was an unexpected cost. But okay. I would deal with the clearance issue once I received my photos.
Later in the day, I received an e-mail informing me that if I wanted to use my photo on a dustjacket for a book, I had to purchase clearance rights to use the photo for 1 year or 5 years, or I could just buy the rights to use the photo for as long I pleased. (I need a photo I can use any time, so I don't want it for 1 year or 5 years.)
The costs, I was told, were:
1 year for $350
5 years for $1,200
Buyout for $2,000
Again, NOWHERE on their website was this information made available, or easily accessible. It was also nowhere near the "about $300" I was told during my session. Further, $2,000 is cost prohibitive--and seems unreasonable as well. (Aryeh apologized that "it is more costly than I remembered." Boy, I'll say.)
My low score, then, is driven by this experience. I paid $300 for a headshot I can't use, due to an unexpected---and unreasonably high--clearance fee. Instead, I started over and went to a competitor (who I was very pleased with) whose standard practice is to not charge anything for me to use my own image.
I'd advise Moshe Zusman to make it VERY clear on their website that this is their policy, and say up front how much it charges for the clearance rights, and then let the customer decide if they want to encumber this additional VERY high fee. For this reason alone, I can't recommend MZ to other writers who may need headshots, since we almost always need them for more than just a year or two or five.
It's a shame, really, because I did like their work. It's a pity I can't use it for what I needed.
* ETA: A detailed read on the MZ website shows that it *does* mention under its "Your Files" section that there might be a cost to use your photo "on products for sale and/or books applies and may incur additional fees so let us know if you need more information about it." Again, I would STRONGLY advise MZ to ensure it not only makes this information *much* more readily available but that they also clearly list the *actual costs* on the website. I would also urge MZ to ensure that its photographers have ACCURATE information on hand regarding the costs so that there are no surprises. As I mentioned earlier, I would likely NOT have chosen Moshe Zusman for my needs had this info been made clear up front--at least not at the prices they're charging. Sorry, guys. read more