I want to start by saying Heads up has actually moved to 2100 Old Lakeshore Rd in Burlington.
I bought what I thought was going to be a great deal off of Wagjag, a cut, full colour dye, and style. I also had a friend who had been to her vouch for her services; the address on the Wagjag seemed to constantly change, after our initial conversation I had sent her pictures through texts and also trying to book an appointment which went unanswered. I tried calling her over a period of time and there was no answer, her voicemail seemed to have disappeared from the day before. After some time she finally got in a hold of me and able to squeezed me in that night. When I went I was brought right in, she started lightening my hair then went back to her other customer. After she finished her customer she rinsed out my hair and left me in the wash basin while she started on her next customer to do her roots, I was left in the wash basin for a good 20 mins waiting. After I was brought back she applied the two colours that I wanted (red on the bottom and dark brown on the top). She rinsed the colour out then I again waited for her to finish the other client. When she came back I showed her the pictures of what I wanted done in the cut which she completely dismissed. She continued to blow dry my hair making sporadic cuts with the thinning sheers as she went. After she was done she used the straightening iron and made one or two more cuts but absolutely nowhere close to the layers and thinning that I wanted. I did like the colour and left less then satisfied with the cut but satisfied with the dye, this took over 3 hours because of the waiting and her trying to squeeze me in between her other clients obviously she didn't have time for me to do a thorough job, when I went to pay I was also charged an extra $10.00 because I do have thick and longer hair which I had no problem paying.
When I got home I noticed that she hadn't washed my hair out completely and that there was soap still left in my hair. The next day I woke up and went to go brush my hair I noticed that I had quite a number of patches throughout that wasn't dye and the original colour was showing through, on the red portion near my ear there was also a piece that was orange and a little blonde that just needed a touch up. I took pictures and texted Jen and asked her if it was possible to come in on the Friday between 2:30 - 3 to have it fixed. She replied with one word "sure", so I got a ride in on Friday was there at 2:45pm, I texted her on my way so she knew when to expect me. I got there showed her, she wanted to put in a few foil quick fix the top portion of my hair which wouldn't correct the underneath. I told her no I wanted it completely fixed, her response was "well then I won't have time today and you are going to have to book an appointment", I was shocked because I thought that is what I did do with coming in today, as I previously told her all next week I was busy, she offered the week after, I replied that I will have to ask my family to see if they can drive me YET again, I said "I need this fixed am I supposed to walk around like this till then?" and she said "what do you want me to do" and proceeded to walk away back to her client, I walked out without getting my hair fixed. I texted her on the way home requesting a refund as I would not be coming back to get my hair fixed and it would be the appropriate thing to do as I am a dissatisfied client and didn't get what I paid for (even paid EXTRA) and even if it was a partial refund for the extra portion would have been better than nothing. She refused to refund me which I am not surprised and now I have to pay an ACTUAL professional and not a self-proclaimed HACK, so if anyone is thinking of going to Heads Up Salon I highly suggest you think twice and don't spend the money!!!!!!! read more