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    Headquarters Design Studio

    4.8 (40 reviews)
    Closed 9:00 am - 9:00 pm

    By appointment only

    Services - Headquarters Design Studio

    Bridal hair services

    Blowout

    Chemical treatment

    11 More Services

    Color only

    Haircut

    Cut and color

    Applying hair extensions

    Hair extension coloring

    Reapplying hair extensions

    Hair extension removal

    Hair extension services

    Hair styling

    Makeovers

    Makeup application

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    Such a bad experience from the hair colorist Jessica who for some reason just couldn't take accountability that she wasn't as a skilled colorist as she thought she was and completely messed up my hair. I asked for golden medium brown I got a burgundy reddish color. When I voiced my opinion to Janet the owner I was getting gaslighted into thinking that it looks good and that's what I asked for when I didn't and showed inspo pics too Janet the owner ended up fixing it and did a great job but I tried to give feedback in a nice way and let her know that Jessica should have used better listening skills as I kept using the words "medium brown" "light", " expensive brunette like Hailey Bieber" Janet the owner didn't want to hear any of my feedback as a customer and just brushed it off and completely acted like I was in the wrong I think Janet and Jessica should be more open minded and less stubborn to feedback to prevent something like that from happening to another customer. I will obviously not be coming here and don't recommend. I didn't want to give this review but I think people need to know this colorist isn't all that great. I was never rude or disrespectful to the staff as Janet the owner keeps saying I did not swear, yell or did any name calling.

    My 1st Balayage  Just right for me!

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    1 month ago

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    10 months ago

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    Janet E.

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    1 year ago

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    1 year ago

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    1 year ago

    Met with Izzy, super sweet and cheap prices because she is a new stylist. Will go again

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    1 year ago

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    2 years ago

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    4 years ago

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    3 years ago

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    4 years ago

    The stylist listen to what u want and then do it. They, of course, give their professional opinion!

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    4 years ago

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    9 years ago

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    4 years ago

    I have been going to this studio for years! The hair cuts are always high quality and the stylists treat you like family!

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    7 years ago

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    5 years ago

    I've been seeing William for years. I completely trust him with my hair! He always does a great job and everyone at the salon is friendly.

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    8 years ago

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    7 years ago

    Great service,happy with the hair cut.definitely recommend !it was my first time there but will return for sure.

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    8 years ago

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    Ask the Community - Headquarters Design Studio

    Review Highlights - Headquarters Design Studio

    William spent time with me finding out what my needs were and took his time looking over my hair then coloring and cutting it.

    Mentioned in 9 reviews

    Read more highlights

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    Kim Sun Young Hair Design - How I looked before the haircut

    Kim Sun Young Hair Design

    (97 reviews)

    $$

    I went back and forth as to whether I wanted to write this, but I do think my experience was…read moreunfortunate and may not necessarily reflect their skill and service here, but I think it's still worth sharing. The TL;DR is that I was unable to get my hair coloring done and also got a haircut that was not very flattering. I felt I looked better when I came in vs when I came out of the salon. This was all despite the effort I made to contact this salon multiple times beforehand to ensure that they were able to do the hair that I wanted. In January, I had my hair cut and permed in Los Angeles, which I was happy with, but I wanted to also make my hair blonde with this hair style (I'm a Korean American with dark hair). I confirmed with my hairstylist in LA as well as the internet that you should wait a while to bleach your hair to space out the damage, at least ~4 weeks. I currently live in Cleveland, OH for grad school and heard there aren't many good salons in OH for Asian hair. So I did my research, found this salon in Chicago with good ratings, read through ratings, looked through photos, and then first messaged them on instagram to set an appt. I sent them reference photos of the color I wanted, plus a current selfie showing my hair to ask if what I wanted was possible. I also explained I was going to be driving in from Cleveland (took me 7 hours since I avoided tolls) so I wanted to really make sure before I made the trip. I told them also about my perm from weeks ago (it was going to be over 7 weeks since the perm for the appt day I asked for). I also called 24 hours later directly to the salon since I didn't get a response on instagram right away. The person on the phone booked me with Michelle. I then proceeded to explain my situation and told them I sent them photos on instagram. The woman on the phone tried to reassure me saying "it's okay, Michelle can do whatever color. Don't worry about it." I took their word. They also responded on instagram confirming they could book me an appt and gave me an estimate of pricing (starting around $350) and time range (3-4 hours) based on the color I wanted. The day of my appt, I show Michelle my pictures and what I want. She starts rambling about how the color I want is not possible, or needs to be bleached multiple times because my hair color is too dark. I was asking her to clarify if that meant I have to come in on different days to get it done, and she wasn't very clear and eventually just said, "It's okay, we will figure it out. For now, you need a haircut right?" So we cut my hair to a length I was satisfied with, but since it wasn't dried/styled yet, I wasn't sure what the finished product would look like yet. Then we went back to discussing color. First, she tells me, "okay, we can bleach multiple times, but it may take a long time, maybe even 6 hours. Is that ok?" I said yes (I knew it might take a long time so I purposefully asked for their earliest appt time that day). "And it's going to be around $400-500. Is that ok?" I said yes again. THEN she says, "oh, and the bleach is going to flatten your perm, so you won't have your perm anymore." This is when I was stunned and hesitated and asked for time to think. I was already starting to worry about whether the color would actually look okay on me based on Michelle's initial response to my request, but then to also not have my perm that I had paid for before but I still wanted to be a part of my overall hairstyle? I was incredibly disappointed. I was definitely ignorant of how this hair stuff worked, but that's why I tried doing my research beforehand and asked them multiple times, sending them pictures and explaining my situation BEFORE I planned a trip 7 hours away by car. I don't have many free weekends, so this was also difficult for me to schedule. Eventually I declined the color because I didn't want to risk not liking the final color AND losing my perm. But I wish the staff, all the people I talked to here, told me BEFORE I made the trip to Chicago, and BEFORE she cut my hair. I honestly would not have gotten my haircut had I known I wasn't going to get color. I know cheaper hair salons for hair cuts in the area and might've opted for another place if I wanted one (my hair was already short, but the haircut price was still $70). The staff didn't necessarily act rude or anything, but they clearly failed to take my situation into consideration despite all of my effort and wasted my time, money and energy. And honestly I don't like the hair cut. I look like Johnny Depp from Charlie and the Chocolate Factory; the lack of layers is not flattering. I have to pull my hair back daily to look decent. I'm just sad this happened and they may be competent at hair, but the inconsiderate communication was really disappointing.

    All the staffs here are very accommodating! They also give complimentary coffee/water and snacks…read morewhich is great for people who are waiting. I love how Jay cut and styled my mom's hair!

    Headquarters Design Studio - hair - Updated May 2026

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