I can only speak highly of my own experience at Headmasters in Bath. My first time with them was in 2009 when I visited Bath for weekend with my cousin. We chanced upon Headmasters, went in and managed to book a wash and blowdry for the same day. Friendly, helpful, both enjoyed a relaxing and nicely finished wash and blowdry, very happy. Just this weekend we again stayed in Bath, intending to return to the salon for the same again. Once again, walked in, booked for later the same day. We went along, welcomed, warm and friendly, I was impressed they had our records on their computer and details of our previous visit following which they have always kept in touch by text, which I like. We asked for a wash and blow dry, then decided we would have a treatment. I was booked in with Lee and I was impressed. The consultation was not rushed, I felt he wanted the best for me, he listened and answered my questions, gave advice that ticked my boxes. He said he wanted to do this himself and I felt I had his undivided attention. He washed my hair, applied the treatment, gave a great, unhurried head massage, I asked for style advice which he gave I then sprung it on him to actually cut my hair according to that advice very impressed -no fuss, just checked he had the time, completely unphased and professional. Very pleased with the cut. Then he blow dried , used velcroe curlers to set the style to help it stay for longer, finishing with fashionable ringlet curls totally professional service and excellent result -I felt marvellous and that I had received what I was charged for. Lee was precise about cost as we went along and I was totally happy to pay for what I felt had been total value for money. I'm afraid my cousin was less happy although she asked for the same except for the hair cut she was completed within maybe 30 minutes, if that even Lee expressed his surprise that 'my friend was finished' when he had only just completed the treatment phase on my hair. Paula felt she her hairdresser had done a no frills wash, rushed the treatment, a good blow dry and nice ringlets but which dropped almost as soon as she stepped out of the salon. She did not feel she had received value for money and left feeling that she had in fact paid over the odds for a less than satisfactory service. I tried to persuade her to come back as I felt sure HM would have redone the curls but she didn't wish to although she said it had not put her off, it was just unfortunate she didn't enjoy the experience as much as she had on her previous visit and was dissapointed with the result. I would give five stars for my experience at HM however because of Paula's experience I feel four to be the order of the day. read more