I had a very disappointing experience at Head to Toe Studios in Fenton, MO with stylist Stacy & I had a very disappointing experience at Head to Toe Studios in Fenton, MO with stylist Stacy Renee.
For context, I've spent the past year trying to get my hair where I want it, investing well over $2,500 between different salons. One thing I am always very clear about is that I am extremely picky with my blonde. I specifically do NOT want any orange, copper, or yellow tones--this has been stressed every single time I've gone to a stylist.
Prior to booking with Stacy Renee, I had a consultation (1/22) where I clearly explained and showed photos of exactly what I wanted: an icy blonde on top with dimension and a rich, dark chocolate burgundy/plum underneath. I also explained what I did not like, including warm/orange tones at my roots and poor blending that would prevent me from parting my hair the way I like. I was told this was achievable over time and felt confident moving forward.
At my first appointment (2/7), I paid over $500. While I tried to trust the process, I immediately noticed unwanted warmth at the roots (orangey/red tones), which is something I specifically said I did not want. I gave the benefit of the doubt, assuming we would correct it over time. I also experienced issues with my extensions coming loose shortly after installation and had to return multiple times for fixes.
At my second appointment (4/10), which lasted from 4:30 PM until 11:30 PM, I expected to get much closer to my goal. Instead, the result was even more disappointing. The blonde lacked the dimension I asked for, and a light purple tone was added, leaving my hair looking uneven--half blonde and half purple. The same issue with improper highlighting at the top remained, making it difficult to part my hair the way I prefer.
After following the aftercare advice given (including using blue/purple shampoo), the unwanted tones did not improve. Shortly after, one of my extensions began falling out again.
When I reached out to Stacy Renee, I was told the issue was due to me not explaining myself properly and that I had "altered" my hair simply by washing it. I was also told no refund or correction
For context, I've spent the past year trying to get my hair where I want it, investing well over $2,500 between different salons. One thing I am always very clear about is that I am extremely picky with my blonde. I specifically do NOT want any orange, copper, or yellow tones--this has been stressed every single time I've gone to a stylist.
Prior to booking with Stacy. I had a consultation (1/22) where I clearly explained and showed photos of exactly what I wanted: an icy blonde on top with dimension and a rich, dark chocolate burgundy/plum underneath. I also explained what I did not like, including warm/orange tones at my roots and poor blending that would prevent me from parting my hair the way I like. I was told this was achievable over time and felt confident moving forward.
At my first appointment (2/7), I paid over $500. While I tried to trust the process, I immediately noticed unwanted warmth at the roots (orangey/red tones), which is something I specifically said I did not want. she tried to fix and it was better. I gave the benefit of the doubt, assuming we would correct it over time. I also experienced issues with my extensions coming loose shortly after installation and had to return multiple times for fixes.
At my second appointment (4/10), which lasted from 4:30 PM until 11:30 PM, I expected to get much closer to my goal. Instead, the result was even more disappointing. The blonde lacked the dimension I asked for, and a light purple tone was added, leaving my hair looking uneven--half blonde and half purple. The same issue with improper highlighting at the top remained, making it difficult to part my hair the way I prefer.
2 days later After following the aftercare advice given (including using blue) the unwanted tones did not improve.
4 days later my extensions began falling out again Because she did not secure them properly.
When I reached out to Stacy, I was told the issue was due to me not explaining myself properly and that I had "altered" my hair simply by washing it. I was also told no refund or correction would be provided, despite paying over $450 for this visit.
I then contacted the owner, Mary, on Wednesday (4/15) and left a message. She returned my call on Friday (4/17). During that conversation, I was told I received exactly what I asked for, that nothing was wrong, and that nothing would be done to resolve the situation. The call became unprofessional and ended abruptly.
What's most frustrating is that I took the time to clearly communicate both what I wanted and what I did not want, provided photos, and trusted their expertise. Instead, I ended up with a result that does not reflect my request and was left feeling dismissed as a paying customer.
Based on my experience, I would not recommend this salon. read more
