I have been going to this shop since the early '70's. It has always been one of my favorite, most put together head shops in Portland. Well not anymore...It's a bunch of hoarded junk. The person there could care less. He tried to sell me a small rolling machine for $8.99. I went to Tobacco Town #1 and paid $2.85 for one. Talk about gouging. I will never return, and I feel like a part of my youth is gone. Boxes just thrown askew. This used to be a very well put together shop. I wished they just would have gone out of business- and turned it into a shady Plaid Pantry. Tobacco town is my go to now. read more

Used to be better here a few years ago; now prices up & selection down. I'm guessing maybe ownership changed. Nothing is labeled with price, and the proprietor follows you around like a hawk as soon as you enter: Compared to lower prices years ago, I'm guessing the proprietor follows you to gauge how much price gouging they can get away with for you personally. read more

I've been going to Head East since before Earth had a moon, and it is by far the best head shop around. They have the best service, and while they don't serve chicken fried steak, I'm sure if they did, it would be delicious. read more

I was 17 years old when my new husband and I moved to an apartment complex on 125th and division. We didn't have a car so we walked or bussed everywhere. More than once we would wonder into Head East and we never had any money to spend on (at that time illegal) paraphernalia. Head East was the premier head shop in the 80s. When I went in to the shop today I was so disappointed. It was ice cold in there. It was so cold. I had to leave the store. It just wasn't what it used to be and it was very sad. I don't ever wanna shop there again. The fact that the store was so incredibly cold while I was in there was terrible. The person you had working was bundled in a sweatshirt and a parka you know he had a sweatshirt hoodie on so we had to head on. It was terrible. I'm sorry, but I do not recommend Head East.. read more

The service was excellent, honest, and personable. What more can say. They have huge selection of all kinds of stuff you won't find anywhere else. Price was great also. This is my new spot. read more

Unfortunately Head East has permanently closed. They were a great store and great people. However recent safety concerns have made it impossible for them to stay open. read more

I spent all day looking at glass shops in SE and the last stop I made was here. They were having an Easter sale and I drew a 25% off coupon from the egg basket. So I received that amount off my entire purchase. I had intended to buy something small and inexpensive, but I was pointed to a shelf of pieces on clearance near the register. The pieces were very nice, custom, and stylish. So I walked out with an amazing piece for $75 which would have normally cost $150 to $200 at any other store I had visited that afternoon. The staff members are adorable and friendly. They know their products and sizes. They have a crazy selection of pieces and accessories for all styles, shapes and sizes. Hookah, water pipes, steamrollers, bubblers, percs, you name it they have it. If you are looking for something new then shop around, but make sure you come here to compare before you buy. read more

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ive loved this place for years, and a regular customer for about a yr. I dont vape but my sister does. the last 7 months EVERYTIME we go in they are out of the vape juice she uses, and today they had ZERO vapes kits for sale. Its very close and the people are very friendly. But you have to keep product to sell! They tell you they ordered, and takes 3 weeks to hear from them. One time the guy actually told me he cant order until people buy stuff? The owner, Summer is a sweetheart, but we will have to look for a new place. read more

Cool nicnacky bullshit. Really shitty customer service. Piece selection is good. Good not great. But what about how you treat customers? I went in three days ago and spent about 50$ or so and looked around and had a good experience. I left after using my card to pay and after I walked out the door, (blizzard type wind before the snowstorm this week ) and realized 10 min later in the car that my wallet wasn't there..I drove back and asked if they had seen it, and did a walk through and looked around the store. I returned AGAIN the next day & LET ME IN TO THE STORE WITHOUT AN ID mind you...They helped me look for my wallet, which was cool.. and even checked the security cameras to make sure I wasn't captured setting it down somewhere. Inconclusive. So two more days roll by, and i call them to see if they have any new info or if it turned up.. the woman I spoke to on the phone goes, " oh hey! Yes I'm looking st your wallet right now! It's a generic black wallet with a sticky note with your name and number on it !". My heart fell through my asshole, given the fact that I'm from out of state and Having to replace these things is going to be a nightmare at best. I told her " I'm coming right now. Don't leave it anywhere please!!". She then responded, " oh wait nevermind that's my coworkers wallet... don't bother coming in". I was in disbelief and hung up in a rage. Came back the next day because something didn't seem right at this point.. you could see why I would think maybe they had it and weren't giving it back to me for whatever reason. . So I come back and it's 3 new staff behind the counter.. different from who was there when I lost my wallet. The woman rudely asks for my ID. I give her an envelope with my birth certificate, social security card, car insurance and registration, 2 bills with my name and my barbers license and explain what happened about my wallet. I was met with suspicious stares and the woman basically insisted I had photo Id to be in the building at all. I had just been here after losing my wallet, which happened outside or potentially inside there business and now they want to refuse me service? I not only came there to investigate the weird phone call I had the night prior but to also ironically buy a cheapo colorful Native American wallet I saw the first time I was in. I said , " I'm just buying a wallet not even buying anything smoke related and 4 of your staff members know who I am and can verify my identity. Not to mention I have like 8 different forms of identification right here. ". Again met with suspicious stares and here I am assed out, with no wallet, debit card, insurance card ect. This place can get off its high horse and more importantly go fuck themselves. This is not how you do business. Go down the street to all stop pipes and tobacco. Preferably the Gresham location. What a cheesey joke this place is. read more

I just want to start this review by saying that ive been coming to Head East since I was a kid! My hippie father would bring me along on his trips here, and id gaze at the tapestries and absorb the lovely smells- it definitely left a positive impression. My trips here as an adult were just as, if not more positive. I recently bought a vape at head east that had some manufacturing glitches that I was unaware of, and within a few days of having it, started to short out. I bought it right before thanksgiving and didn't grab a receipt, and ended up not being able to come in to make a return until a week before xmas. The manager, Summer, who has been working here since I was a kid, was incredibly helpful with my non receipt return. She knew of the manufacturing difficulties of this specific vape, and exchanged it for me regardless of my not having the receipt. She was so gracious, kind, and the definition of helpful. This interaction and level of genuine customer service is a beautiful illustration of the cultivation of community I like to see! Fantastic store, excellent customer service, quality products with a vasttttt selection, and SUMMER (the manager) is A+++!! read more

Im giving this place three stars. I would give it four stars except for the absolute worst employee there. I've never been more irritated and disappointed with anyone in my life I am a hookah fanatic, I know everything there is to know about it, so I came in with my friend to buy shisha and coals. I was looking at their exotic flavors and out of nowhere the guy helping us suggsted a 3 dollar box of tobacco and said it was amazing. He made fun of me and mocked me for wanting to buy quality shosha and told me that it was a waste of money and said that I was a snob. I asked for a can of white peach shosha that I could see from were I was standing. The guy (who had already told us that he was high as a kite, how unprofessional!) Looked for it and then apologized saying that they were out. I asked the lady working to grab it for me and she found it sitting in plain sight, the guy was obviously too stoned to see anything clearly. He openly made fun of me in front of my friend I was with and was mocking me the entire time. Then he stArted to talk about smoking weed out of hookahs, which im sorry, but you work at a place, you shouldn't be talking about drugs on the clock. To sum it up, if it wasn't for this completely uninformed and idiotic employee then it would get a much deserved four star review, but customer service is what makes a business and that's the area in which head east is sorely lacking. read more

Big store! They have a little of EVERYTHING! Really good selection of kratom. Trying a new brand today I'll check in later and tell u how good it (kratom) was and what brand. ok, so the kratom I bought was the Urban Ice Organics Green Malay #75 for $52.00 and if you have a high tolerance like me then skip it! CRAZY WEAK!!! I'm a little irritated but lesson learned. I still like the store and the sales people have been helpful every time I've called. ***update: ran into employee that helped me after my disappointing experience with the Urban Ice capsules and he still felt bad. I have since discovered that their bulk Kratom is pretty awesome. It is a little on the high priced side but it is great quality because it is all leaf (those fellow Kratom users out there know what I mean....) I definitely intend on being a regular at this store! (All staff that I have encountered so far is very friendly and helpful, which is a HUGE deal to me.....why have a store if your just going to be rude to your customers???) read more

I have been coming here for over 10 years. Always good quality pieces and friendly chill staff. prices can seem steep for some things but you get what you pay for and they have a good selection of different artists work. I have only had one pipe break from here and it was my fault. It was my favorite. It was thick and great quality I just dropped it on concrete accidently.... (: read more

Purchased some Kratom here and it's poor quality and over priced. I usually get it from Herb Stomp but is further away from me, so I didn't feel like making the drive and chose this closer place instead. I should have made the drive. Herb Stomp's Kratom is much higher quality, and cheaper. read more

Don't be fooled by some of these reviews. This place is a gem. Summer (the manager) is soft spoken, sincere and genuine. I went in looking for a state of the arc grinder and I am far from disappointed. It's just what she said it would be. I will be back. Thank you! read more

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Very friendly and very helpful! I came in to put together a lil shrine for my beloved cat and they couldn't have been more helpful with helping me gather crystals & such. Thank you so much! I will definitely be back read more

Went in off the recommendation of a friend of mine and I was not disappointed. I was searching for a new bowl piece and and ash catcher, but ended up just getting some Randy's cleaner. Luke was super helpful and very patient. He helped me pick a bowl and taught me some things about different pieces. Very friendly and helpful. I'll definitely do all of my glass shopping there. read more

I love the vibe in this place! The staff is knowledgeable about there products and they always have a smile to share. Next time you would need a piece to your vaporizer or a new piece give em a try. They have a large selection of made in the USA products. The difference in quality is amazing! read more

Sorry to say, I was disappointed. The staff seemed rather annoyed by me, wanting to purchase something can be bothersome I suppose. But I really did it when I asked questions. Sorry, I don't pretend I know something and it's just my nature to want to know how something is. Especially when I'm looking at a $200 glass art piece. However, the staff person had already judged that I was not going to actually buy it. How do I know? Because she said something along the lines of everybody asks to see it but nobody ever buys it are you actually going to buy it? No. Not now. I drove across town and bought a $300 one in SE. They were nice. read more

I graduated from David Douglas HS in the 70's this quirky head shop has survived since then. I've purchased incense supplies and smoking supplies from them through the years. A must see Midway neighborhood institution. As relevant today as it was controversial when it first opened read more

Overpriced low quality glass. Product I bought broke in less than 2 days and was told that they couldn't stand behind their glass at all. Could have got a sweet 20% of replacing it if I wanted but nothing else. Customer service is also forgetful, was told they ordered a banger and would call but never received any call and the staff had never actually ordered it when I followed up. Only buy something here if your okay with it breaking while you use it the next day. read more

This place rocks. Not just smoking supplies, but a lot of crazy stuff too like art work, beaded curtains, statues, and clothing. It's a fun place to look around and the staff has always been friendly. read more

Good selection but an employee with an attitude waited on me. Never once smiled or made me feel welcome and she didn't say thank you when I was done with my purchase. She acted like she had better things to do than wait on a customer. read more

This place is so cool! Great staff, all extremely helpful and polite! Guy helped us choose bubbler and bowl piece and didn't complain once even when we asked for him to look in the back. TONS of selection and GREAT prices! Got a brand new bubbler and bowl piece for 40 bucks! Super awesome. New favorite head shop! read more

Nice big store with TONS of glass everywhere you look. A little of Everything from heady to scientific. The staff is very friendly and knows their glass well. I went in for just a nice heady dry pipe and was presented a ton of options, many sizes and the guy showed me everything they had till I found one I was happy with. A+ would go back read more

This place sells snake oil when it comes to those synthetic urine test things. I purchased this stuff called Instant Heating Antiseptic from Atomic Kenetics. The salesmen lied to me and said it had uric acid in it and was 98% effective. They said if it doesn't work then i merely go to the website of the manufacturer. Well I followed every step and failed the test. There was no uric acid in the kit... I did that and the website is a piece of shit just like the salesmen. It only has options for purchase with no contact information. Don't trust a fucking word these turds have to say about those synthetic urine kits. They are all full of shit and trying to peddle snake oil. Fuck that place. Worst customer service experience of my life and I have ATT wireless. The name of the website is atomickenetics.com if you think I'm bull shitting you. I have half a mind to drive up Boneville, Washington and put some real piss on this guys forehead. Anyways. Just get someone elses piss as opposed to going to this shit hole. read more