I came in hoping to find my person after two attempts at another salon had left me feeling blue…read morebecause the haircut and colour were botched so badly. When I was assigned Elsie, she swans in looking like Cinderella and I am stunned, she is kind and very understanding of the pain I felt looking a hot mess (post partum too). The conversation totally flowed well, the staff were just amazing and friendly. come to the unveil and I cried tears of joy. She corrected the mess and we have a plan for my hair journey going forward. To provide additional information, I braided my hair this morning and my husband told me that with the highlights, it looks so gorgeous. read that again, husband noticed hair and complimented it. Elsie, you are a magic genius and I'm so happy that I found you!!

Horrible service. Made me wait an hour for my appointment and then gave me the worst trim I've ever…read morehad. Very disappointed. Would not recommend

It's been a little over a week since my review. I am extremely angry over this cut. He kept asking…read moreme - so all one length? And I kept saying no. At one point as I was standing in the middle of the salon, I told him no, no, no three times in a row and stared at him. I told him how long I wanted it, with the same cut, just tidying up the ends. My hair was about 1" below my rib cage, layered with lots of natural curl, and of course I have pictures. Now I have all one length, no layers, length is now at my armpit, and my natural curl is virtually gone I am absolutely livid. All these years growing out the length to show off my natural curls and it's all gone. Stay the hell away from this place. If you're the manager, you need to contact me now. The one star apparently is required, but not deserved.

Sorry folks, I didn't like this place... I went there twice, same stylist…read more Maybe it was just the stylist I got, but boy was she disinterested in my hair, which resonated in my poor cut and ugly color. I wasn't prepared for the unprofessional behaviour of staff, apathetic work of the stylist and attitude. Bringing new customers in the door of any business in this economy is a good thing... losing them is not. I won't return.

Got a cut and color today. Didn't turn out as planned. Going back next week…read moreHopefully it can be fixed.

This is an Award Winning salon featuring John Carreiro and…read morehis amazing team! Featured in Vogue Magazine as the recipient of a very prestigious hair award! https://www.google.ca/amp/s/www.cheknews.ca/victoria-hair-stylist-represent-canada-international-competition-365003/amp/ I love my new hair cut John! Thank you so much for all your attention to detail! Best, Deb Groenheyde Hand and Paw Project

I moved to Victoria from Los Angeles and could not find anyone who does blonde hair well. I went to…read moreChapin and I don't ever remember getting a more beautiful color. She is beyond phenomenal and so easy to work with . Thank you Chapin for being so incredible.

Haley did an excellent cut just the way I asked. She's personable and fun. Highly recommend.read more

I feel slightly bad for writing this review because I feel that lavish is a very nice salon but…read morethat my hair experience there could have been better. I went there yesterday morning on the hunt for a professional to fix my disastrous highlights that were Orange yellow and Brown. I decided to not damage my hair any more than I had to but to let someone fix it so I could repair it from then on. I was greeted by a really nice receptionist who said there was a stylist availible right then. I met Angela who was very bubbly and pleasant. I discussed how I got into the hair predicament I was in and what I wanted to be done. She seemed to be on the same page of what I wanted, lighter ends darker base. I expressed that I didn't want really dark hair because my boyfriend doesn't find dark hair attractive and I want to be comfortable going from brassy strawberry blonde to a brown colour. She said what I needed was a Victoria Secret look and I was sold. She proceeded to apply a dark brown colour on my roots , but then surprised me when she began to apply it all over my hair. I thought she might leave my already light ends and focal highlights alone instead of dying and then bleaching them again. I felt that this would damage my hair considerably more, but she promised it wouldn't. As she applied the bleach she would pull apart my colour coated strands of hair and I knew then my hair was ripping. After waiting another hour or so , she rinsed me out and began to cut and style. The hair cut went well, she only cut my severely damaged ends and gave me more layers for volume. Then came the part that I felt was completely unnecessary. When styling someone, most hairdressers might consider that if your clients hair is clearly over processed and ripping because of excessive damage that they may have to be very gentle and light handed when brushing. I found Angela to be aggressive in her techniques and she seemed to be rushing because of an appointment she had arriving soon. I felt awkward and uncomfortable as she was yanking my hair so hard that my head was literally being pulled toward her. oddly enough as she was ripping my hair she mentioned that I may need to "baby" my hair which made me think why isn't she taking this into consideration? She dropped her brushes multiple times and even hit me in the head with the blowdryer. Needless to say my hair looked frizzy, dry and off. She tried to make my hair look less damaged by curling it half handedly, but it came out as a slight wave. The apron came off and I felt my hair. it felt almost worse than when I came in , and when I was shown the back of my head I noticed the bad placement of a lone light brown highlight. I paid the 168$ and did not tip as a way of saying I did not enjoy more than half of my experience, and when I got home I made sure to deep condition and promised from then on to always fix my hair disasters at home .

i am in LOVE with this salon not only is it cheap but it's very nice with the design and everything…read morethank you!!

The owner greeted me at the door, looked at my hair, frowned and said "We can help you." She…read morequickly organized Maxine who proceeded to make my mop into something magnificent. Thanks for all you did, the great discussion and the laid-back, chic ambiance. Well done, I can now present at the conference without looking like a pale Mr. T. Cheers, Jim

Traveling through Victoria to Alaska I needed a haircut. I saw the salon from Tapa Bar while…read moreeating. It looked very nice and clean so I made an appointment. Always a little nerve wracking getting a cut from a new person but it was need. I was greeted by friendly staff and the stylist, Shalyn was professional, friendly and asked me what I needed. As she cut my hair, she checked in to make sure we were on the right track. She made adjustments, as needed, to ensure I was happy with the outcome. If I lived in the area, I would have no qualms making this salon my regular go-to place. But I am heading onto the road knowing I am pleased with my cut and met some really great folks!

I recently paid $650 for a balayage, clearly asking for a cool, ash blonde tone, but I ended up…read morewith a warm, gold result instead. I think this came down to a communication error during the consultation. If I had known that not lifting the brown areas would lead to a warmer overall color I would have made a different choice. The stylist told me that the toner she would use on my blonde would also tone the red out of the brown so I figured there was no need to lift the brown area. Beyond the color mismatch, my hair was back-combed aggressively, which caused significant damage and made the brushing-out process excruciatingly painful. For a premium service, I expected more care and a more thorough discussion about the possible outcomes. While the owner did reach out afterward to offer a free re-toning, I'm still left with damaged hair and a color I didn't want. Also, keep in mind that they have a strict no refund policy outlined in their forms, which is worth knowing before booking. I hope this feedback helps the salon improve their communication and approach, especially for clients with specific color requests.

I have been receiving haircuts and highlights from JANA at Kharma Salons' Oak Bay shop for a number…read moreof months now and I couldn't be happier with her work. As a stylist, she is an artist -- exceptionally talented and exacting. She goes the extra mile for me and I've witnessed her doing so with her other clients as well. Plus she's a kind and attentive human being. I'm beyond grateful to have found her.

Simply Great Service and Experience all around! Easy online booking and nice recommendations for…read morecolored hi-lights.

Amazing service. A last minute wedding cut. I would highly recommend this beautiful salon and the…read morelovely people that work there.