I recently paid $650 for a balayage, clearly asking for a cool, ash blonde tone, but I ended up with a warm, gold result instead. I think this came down to a communication error during the consultation. If I had known that not lifting the brown areas would lead to a warmer overall color I would have made a different choice. The stylist told me that the toner she would use on my blonde would also tone the red out of the brown so I figured there was no need to lift the brown area. Beyond the color mismatch, my hair was back-combed aggressively, which caused significant damage and made the brushing-out process excruciatingly painful. For a premium service, I expected more care and a more thorough discussion about the possible outcomes. While the owner did reach out afterward to offer a free re-toning, I'm still left with damaged hair and a color I didn't want. Also, keep in mind that they have a strict no refund policy outlined in their forms, which is worth knowing before booking. I hope this feedback helps the salon improve their communication and approach, especially for clients with specific color requests. read more

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I have been receiving haircuts and highlights from JANA at Kharma Salons' Oak Bay shop for a number of months now and I couldn't be happier with her work. As a stylist, she is an artist -- exceptionally talented and exacting. She goes the extra mile for me and I've witnessed her doing so with her other clients as well. Plus she's a kind and attentive human being. I'm beyond grateful to have found her. read more

It doesn't deserve any stars...This is a bit of a read but it's to create an awareness of a lack of communication and to educate the consumer of a lack of onus to admit when the business has failed to meet basic customer service standards. Requested a short cut, had consultation was not provided pricing, colour sample, and charged an exuberant amount of $450 for a traumatic experience. Jen the manager at cloverdale said she apologized because it's her job and that's suppose to make it better and I was refunded $98 for the cut because it's it best they could do.. read on... Email sent to cloverdale location, service done at Cloverdale and Downtown. "I hope this message finds you well. I am writing to bring to your attention a deeply unsettling experience I recently encountered at Kharma's downtown location, which has left me profoundly distressed and emotionally shaken. On November 14, I walked into Kharma's downtown location and conversed with Mel regarding my desire for a shorter haircut. I explained the traumatic experience I had endured in the past, emphasizing the need to avoid a drastic short cut. Following Mel's guidance, I agreed to a consultation with Kyla at the Cloverdale location on November 14th. During this session, Kyla and I extensively discussed potential haircut ideas, examined reference pictures, and meticulously addressed the color aspect, stressing the necessity for low-maintenance color to accommodate gray coverage without frequent root touch-ups. Additionally, I disclosed the presence of semi-permanent box color from a drugstore, expressing my readiness to remove it to ensure a smooth coloring process. Subsequently, on November 16th 4:15pm, at the downtown Kharma salon, I entrusted Kyla with the execution of our agreed-upon color and haircut style. Unfortunately, as the process unfolded, my concern grew exponentially as it became evident that the haircut was different from our envisioned style. Despite my distress, I hoped that the color application might rectify the situation. Departing the salon at an unexpected hour of 9:15pm, having paid over $450 without prior pricing discussion, I left feeling bewildered and emotionally conflicted. In 20 years plus of having a variety of service I've never amounted to that cost even with my prior length and thickness (being middle of my back). Kyla stated she was "tired a hungry, so I should come back and see her on Saturday," as time ran out and I was left feeling uneasy. Seeking potential adjustments, I returned to the Cloverdale location on November 18th. Regrettably, this visit turned into a distressing ordeal. My dissatisfaction with the haircut was palpable, resulting in an emotionally devastating breakdown in the salon chair. Kyla suggested the addition of "a couple" of foils, which I would think 2 to 5 at most. Unfortunately, this led to an extended and distressing four-hour session. Despite being visibly distraught and uncomfortable, Kyla continued to add more foils, further intensifying the distress. Her attempts to be persistent with cutting it more only deepened my anguish, leaving me speechless and unable to articulate my dissatisfaction adequately. Another stylist which I knew would be assisting stylist, attempting to engage in small talk but inadvertently worsening the situation by prying into my past experiences, leading to a distressing disclosure that left me uncomfortably exposed and emotionally drained. The peak of this distressing journey occurred on Saturday at the Cloverdale location. I was asked to stand visibly upset and in tears in front of the main door while pictures were taken for documentation. This humiliating experience shattered my confidence, leaving me feeling utterly embarrassed and vulnerable. I write this email on November 20th, following a phone conversation with Mel (manager) at Kharma downtown, intending to convey my immense disappointment and seek resolution. I have invested a total of 9 and a half hours in these salon visits, which seems excessively long and coupled with the distressing experience, has deeply troubled me. My trust in your organization has been shattered, and I am left feeling completely let down and unsatisfied. It's profoundly disheartening to have to justify why the haircut did not align with my requests and to relive the traumatic emotions associated with this experience. I earnestly request a prompt resolution to this matter, including an opportunity to discuss and rectify the haircut to meet my original expectations. I appreciate your urgent attention to this issue and hope for a timely response to initiate the necessary steps toward a satisfactory resolution. Thank you for your understanding and prompt action in addressing this distressing situation." read more

Very impressed with my first visit with Courtney Moss! I recommend her for colour and cut. Most definitely will return for my next cut. Joanne McCord read more

Danielle is my stylist and she is incredible. A talented visionary who knows exactly how to bring my hair dreams to life

If you have curly hair, RUN! This was my first time here, I went after booking an appointment with their "specialist" for curls ~Kyla. After waiting for 35 mins (she was late), my first question to her was - do you cut curly hair often? She said, "yes, I do it all the time". After showing her what I wanted to get, she told me she will DRY CUT my ends and then wash, condition, style and even the sides after they're set. ALL LIES. Dry cut was a red flag from the beginging. I have never heard anyone going dry with a scissor on hair, so I asked her if she cuts all curly hair dry - and she said, 'yes.' She was going to DRY CUT my hair into the new style and then even the sides after the wash. Anyone who has curls or has worked with them would know THEY ARE NEVER CUT DRY. Since she was the "professional", I didn't want to doubt what she was doing - 5 mins down, I noticed she wasn't even sectioning my hair to know the sides. She literally just took parts of my hair to cut them into half. I was particular of the length I wanted but halfway through I knew I'd win if she could cut them evenly. I kept telling her my hair doesn't look anything like I wanted - and they are being cut DRY all the way! When I point out that they are getting shorter and they don't look even from anywhere - she says, "well I am no expert, let me get someone who'd know" Their "expert" ~Krisy walks-in. I tell her I'm not happy with the cut, not only are they shorter than I asked but they are nothing close to ANY STYLE whatsoever. I won't care if they are shorter but I'd want them to look decent. She just looked at me confused. After pointing out exactly which parts of the hair was missed - she turns over and tells me - "it will come out better after the wash". After the wash - which was only just conditioning. Kyla started defusing my hair. Let alone applying any serum or styling cream to set my hair - she didn't even run her hands to see if the sides were even (they are about 3 centimeters different in length on both sides and look like a grass-chopper went over them). 2 mins down defusing - she says - "I am not going to let your hair dry all the way because then they will get frizzy" I repeated my disappointment and told her this is NOT AT ALL WHAT I WANTED, MY HAIR LOOKS RUINED. She turns back to call the "expert" - only to have Krisy tell me that they cut my hair dry "so I know exactly what they will look like when I style them at home". Because they are now wet - I couldn't see the style and it will show when I style them at home. They suggested I could let them style my hair UNDER A LAMP to see if they dry differently. WHAT THE ACTUAL F*&K!? WHO ARE THESE PEOPLE?? AND HOW ARE THEY CALLING THEMSELVES PROFESSIONALS OF ANYTHING BUT FRAUD??!! Kyla was cold with me from the start - I was judged for the way I spoke and looked. Both Krisy & Kyla treated me like I had no idea what goes-on in a hair salon. When I voiced my disappointment I was told - "you obviously know your hair better than us, its common to feel this way" UNFUCKINGBELIEVEABLE! It's been 2 days since - but I am still in shock. I'm in tears everytime I think of being in that chair. Not because my hair is shorter but because I was made to feel like a freak! I walked out of that salon feeling like I'd rather be in a wig than wear my own hair. This was the WORST haircut of my life and I might not go into a salon for years after this horro. P.S: I was charged 60 dollars for this nightmare that is still very real. P.P.S: Only praying for Karma to get yall! read more

Always so satisfied with the Kharma experience. I've been going to Tressa for years and always leave obsessed with my hair. The staff is always so friendly and helpful. Best salon in Victoria! read more

iv been going to christy and shes the absolute best person iv found to cut my hair, i always leave feeling so happy and loving my natural curls. read more