This was hands down the worst hair service experience ever, and I feel obligated to warn others so…read morethey don't make the same mistake. My daughter went to Rylie for hair extension installation expecting professional work and left with severely damaged hair that she is now struggling to repair. From the start, the process felt rushed and careless and Rylie had a nasty attitude. The extensions were installed with excessive tension, improper placement, and zero concern for the health of the natural hair. Within days, my daughter experienced intense scalp pain, breakage, and noticeable hair loss. Instead of enhancing her hair, this service destroyed it. She now has uneven patches, weakened strands, and damage that will take months--if not longer--to recover from. A hair extension install should never leave someone afraid to touch or brush their own hair. Final Warning Do not go to Rylie for extensions Do not trust her with your natural hair Do not ignore the red flags If you care at all about the health of your hair, take your money elsewhere. No hairstyle is worth this level of damage and stress. I'm sharing this so others are spared the same outcome.

I am writing this review to share my experience factually and transparently, especially after the…read moresalon's response to my initial concerns. I was a long-term client whose regular stylist was on maternity leave. During that time, communication from the salon was extremely poor -- messages went unanswered and there was no clear system for managing or transitioning clients. Because of this lack of communication, I ultimately sought services elsewhere. At that appointment, a licensed stylist evaluated a recent full reinstallation of my top row of extensions performed at this salon and identified a serious concern with the installation. I was informed that the weft contained too little extension hair, resulting in too much of my natural hair being pulled into a single attachment point, creating unsafe tension at the scalp and a risk of traction damage or hair loss if left in longer. This was not an overdue install. It was a recent, full reinstallation. Notably, my bottom row -- which had not been serviced for months (my decision) -- did not show the same level of tension, further indicating the issue stemmed from the installation itself rather than normal wear or timing. This was especially alarming given that the salon recommends repeated "move-ups" (approximately $200 per row), which another stylist explained can compound tension over time and increase the risk of damage when an install is already compromised. When I attempted to ask questions and communicate concerns during my appointment with the stylist, Rylie, who performed the service, the responses felt passive-aggressive and dismissive, making it difficult to advocate for my hair health or feel supported. After leaving an initial, carefully worded review, the salon responded not with accountability, but with defensive and threatening language, including statements that my review was "malicious," "unfounded," and "legally documented." This response was deeply disappointing and reinforced my decision to no longer trust this business with my hair or concerns. I am sharing this experience so other clients can make informed decisions -- particularly those receiving extension services where technique and scalp health are critical. Be aware and do not go especially if you're spending the investment on extensions!!!

Very immature. Doesn't need the money. She lives at home with mom and dad yet. Displays…read morehigh-school behavior, bad mouths all her former coworkers. Doesn't show up for appointments then plays passive aggressive behaviors.

This is the cutest little hair place ever! Located at wash house salons, delightful Annika…read moreKittleson rents out a chair and does an AMAZING job! I would 100% recommended to anyone who cares about their hair. I will be back and am happy to say she does my hair!

Ashley amd Tiffany moved from Spa Serenity over to their new personal business Downtown Roots!…read moreAshley always does an amazing job with haircuts and just did some lovely color that looks fantastic. Reasonable prices, great location and a really beautiful renovation to make their new space welcoming and airy. Love the product label they've gone with. I highly recommend calling and snagging an appointment -these popuoar ladies are booking out a bit!

Tiffany is the only person I trust to do my hair. Always does an amazing job no matter what I ask…read morefor. Highly recommend Tiffany or Ashley at Downtown Roots!

I made an appointment online and the system had Monday available at 8:30am. Finding out it's…read moreincorrect, I got to the shop and its closed. VERY DISAPPOINTED, I hope I get my deposit back.

What a great experience! Decided to try a new hair salon after we moved to Delafield, and was very…read morepleasantly surprised. I figured I'd have to try a few places before finding the right place, but this was a it! I took a chance based on good online reviews, and the other reviews were spot on. Tom was awesome and the whole feeling of the salon was very friendly and relaxed. My cut was great, the experience was so comfortable. I couldn't have been happier!

My whole family has been going to Amanda for over 15 years. Wouldn't let anyone else touch our…read morehair. She's professional and up on all the latest trends but still treats you like family.

From the owner: I have been a stylist since 2000 and love what I do!!read more

My 1.5 year old son had some longer hair and it was starting to get into his eyes. He needed a…read morehaircut and I just moved to town from California and my husband suggested to try this barber shop. It's within walking distance from my house so I said sure. I called on a Friday and Julie the hair stylist was already booked through the day but was able to get my son in on Monday morning. Unfortunately my son screamed the entire haircut and we needed to hold him down and take multiple breaks but she kept her cool and was patient with my son. The haircut turned out nice and she even gave him a lollipop . Nice family barber.

Great haircut. There was some confusion about an appointment conflict, but she got me in no problem.read more

Love Christie and crew! Have been going her forever!!!! I have used their manicure and pedicure…read moreservices as well and they do a fantastic job! Always call ahead of time -she books up super fast! If you want a fabulous hair cut, dye job, you name it! They do such a great job.