Family member visited the ER. Their nurse Claire was…read morewonderful, kind and very attentive. All staff was kind and considerate. Once admitted into the hospital, all those nurses and medics were also extremely kind, attentive and treated family member with respect. The hospital is clean unlike some other hospitals I have been to in this county. I'm not sure why so many negative reviews. We have been to this hospital several times and have had nothing but a pleasant experience.

Extremely Disappointing and Insensitive Experience…read more My daughter and I had a very distressing experience at Advent Emergency Room on Hwy 27 in Davenport, FL. My daughter is a medical assistant. She woke up in severe pain with excessive bleeding outside of her normal cycle. Based on her symptoms and what she observed, she was convinced she was experiencing a miscarriage. Although her periods are irregular and she did not know she was pregnant, she was very clear and consistent about what she was experiencing. I immediately drove her to the ER. After checking in, we waited about 40 minutes before she was taken for vital signs. During this time, the nurse repeatedly questioned her credibility because she had not taken a pregnancy test, despite my daughter explaining her symptoms. The questioning felt dismissive rather than investigative. After another wait, she was brought to the back, where a nurse again questioned her in an uncomfortable and insensitive manner. At one point, the nurse attempted to listen to her abdomen with a stethoscope but was nowhere near her stomach. My daughter was then sent back to the waiting area and told it would be a while. When she was finally brought back again, another nurse attempted to start an IV. The process was prolonged and uncomfortable, with the tourniquet left on for several minutes while searching for a vein. When blood was finally drawn, it was done hurriedly. Blood was visibly leaking from the IV afterward, which the nurse did not notice until my daughter pointed it out. Her urine sample, which had been sitting for some time, was finally tested. The nurse immediately stated that my daughter was not pregnant and never had been, without waiting for blood work results or offering further evaluation. Blood sample tubes were left unattended, knocked over, and discarded carelessly. The trash can was overflowing, and basic cleanliness and professionalism were lacking. Another nurse then entered and very bluntly stated my daughter was not pregnant and that this was just her normal period. When my daughter attempted to explain what she experienced, she was cut off in a rude and dismissive manner. Despite our request, an ultrasound was refused, and blood work results were presented extremely quickly, raising serious concerns about the accuracy and thoroughness of the evaluation. My daughter was already emotionally distressed, and the lack of compassion, professionalism, and proper medical care made the situation much worse. She felt rushed, invalidated, and treated like a burden. When she decided to leave, discharge papers were produced almost immediately. This was one of the quickest ER visits I have ever experienced--not because of efficiency, but because of how fast they seemed to want us out. The care was rushed, insensitive, and unprofessional. I will never return to this hospital, and neither will any member of my family. We will gladly travel to another town to receive care where patients are treated with respect, compassion, and proper medical attention. My star rating is a one because I can't get any lower. If it was my rating it would be a -5,000 star.

It has been at least two years since I've been back at AdventHealth Celebration as a staff member,…read moreand honestly, it still feels just as impressive as I remember. The campus is incredibly spacious -- almost too spacious sometimes because it's so easy to get lost! The architecture and overall layout are beautiful, and you can really tell a lot of thought went into creating a welcoming environment. They're currently expanding and building another tower, which is honestly mind-blowing to see. Being so close to Disney, you can feel that "magical" atmosphere they're trying to create for patients, families, and staff alike. The staff are great, and the gift shop is always a nice stop. There's a café and a cafeteria -- the food is pretty typical hospital food, so I wouldn't expect a five-star chef experience. It can be a bit pricey, and while it's decent, it could definitely be a little better -- but that's pretty common for most hospitals. I truly enjoyed my time working there, even though it was brief, and I still enjoy visiting. One thing that always gets me is how easy it is to get lost, especially around the different "neighborhoods" -- I swear I'm always wandering around Neighborhood C trying to figure out where I'm going. On the plus side, the gym is phenomenal -- huge, well-equipped, and such a great resource for both patients and staff. Overall, it's a beautiful facility with great energy, amazing growth, and a unique atmosphere that makes every visit memorable.

Our experience at AdventHealth Celebration was extremely disappointing and honestly frightening…read more From the moment we arrived, the level of care and professionalism was concerning. The EKG technician appeared unsure of what he was doing, which is especially alarming when a patient is there for heart-related issues. The triage nurse at check-in was rude, inappropriate, and spoke in a very unprofessional manner. It immediately made us feel uncomfortable and not taken seriously. Throughout our time waiting, staff members were openly gossiping and appeared disorganized. There was even an issue with a transporter that staff discussed loudly in front of patients, turning it into a public scene rather than handling it professionally. It did not feel like a controlled or well-managed medical environment. My husband was there for heart problems and a high fever. We waited over two hours just to get a room. During that time, he was not given Tylenol or anything for his severe headache, nor was he placed on a heart monitor despite having a history of heart issues. That was deeply concerning. Once we were finally taken back, the nurse who assisted us was helpful and compassionate. She informed us about a fast-acting medication option for fever. However, when I asked the doctor about it, his response was shockingly unprofessional. He stated that he would "prescribe what he wants and that's just how it's going to go." The dismissive and rude tone was unacceptable. Overall, we felt that patient care was not the priority. The lack of urgency, professionalism, and empathy was overwhelming. We will not be returning and would not recommend this facility based on our experience.

100000% would recommend! The level of care from the security to everyone in the back helping are…read moreamazing! I came in dizzy and told them and security immediately got me a wheelchair and they rushed me right In (I was severely dehydrated). I was put into a room with no wait at all. The designs, decor and ambiance of this place and the room are so relaxing and I was shocked because as someone who hates hospitals or urgent cares I felt safe and relaxed here. The nurses and doctors were great! They all listened to me, heard me, helped me, were understanding when they knew I was there far away from home and felt alone while being sick and needed help. They did indeed take my state insurance which was perfect. They did give me a beautiful room- that has a light setting, a huge tv and will play calming music- it makes for a very nice stay. You don't feel like you're trapped in an ER with loud noises and screaming patients. You didn't get that here- you simply got quiet and the care you needed. This place is extremely clean! And I would 1000% recommend!

While on a family trip to Disney World, my 75 year old mom slipped and fell on a wet spot in the…read morehotel where our cooler had leaked, and broke her arm. We researched emergency rooms and AdventHeath at Flamingo Crossing had very high ratings. She was upset, in pain, and crying, so we rushed her to the ER. It wasn't the closest, but it was the most positively reviewed - and I wanted the best for my mom since she was so scared and hurting. As soon as we pulled up in the rental car, an employee came dashing out with a wheelchair, ready to help. They took her back while my hubby and I filled out paperwork and the security forms. This is a very safe and secure facility: they photograph everyone who comes in and they also check I.D. This made me feel very safe, especially since it was around 11 pm at night. I went back to check on my mom and I was blown away with how nice the exam room was! They even had mood lighting and music, and it was Disney themed. Periodically, Ariel and Flounder would "swim" by on the wall. This calmed her a lot, and I could see it really helping children who found themselves in an ER. It did take a while for mom to get seen, but the quality of doctors was excellent. Most of them were quite young, but they didn't seem inexperienced. After a couple of hours, then took her out for x-rays. The X-ray room was great, too! It had magical "twinkling" stars on the ceiling, and a teddy bear to just bring joy. Again, this would be excellent for kids. As I was talking to one of the nurses, he told me that everyone on staff must attend and graduate a Disney class in customer service. It was almost like the staff was picked from cast members, they were SO GOOD. Overall, we were in the ER for around 4.5 hours, leaving around 3 am. It did take a while, but I feel like my mom got excellent care. They gave her a sling and pain meds, which they called in and we had filled at the Publix pharmacy right by our hotel. The staff made it as easy as they could in what was a very unfortunate situation. Nobody wants to get hurt on vacation, but this ER really, really helped make a bad situation much better. Highly recommended.

Brought a relative in, and she was treated with such care and kindness. Dorpha was especially…read morecomforting, and the entire staff was professional and excellent.

Rasista un equipo q jusga a las personas por las apariencias . Me senti muy incomodo con el…read moreservicio de este hospital . No vuelvo nunca

This is the friendliest, most compassionate medical facility I've ever been to. We use this ER…read moreexclusively. I even had an employee buy my snack at the vending machine yesterday.

All I can say is go somewhere else if you need a outpatient CT. I was ordered to get a high…read moreresolution Chest CT. I went to Orlando Health Blue Cedar. I asked the CT technician to make sure that the resolution was going to be high resolution as indicated on the doctor's order. He said all his chest CTs are high resolution. One week later I had to have the CT repeated as a requirement of CVS. I was billed for both CTs even though the radiology department did not follow the doctor's order. For your safety go else where

Advent Health Palm Parkway is definitely a one of kind ER. While it is not a full operating…read morehospital but an upgrade from an urgent care, the care quality give here is as they say. They truly do extend the healing ministry of Christ. The office experience beginning with check-in with registration was seamlessly easy. The ER itself makes me feel safe with a security guard being there upon entering. This ER is surrounded by touristy spots like Seaworld and is relatively close to Icon Park and even is culiminated by plaza filled with restaurants like Fogo De Chao or Portillos just down the way. Anyway, going back to the care here. It is nothing short of extraordinary. You have a full functioning laboratory, a CT/X-Ray/Ultrasound room, and a Trauma Room. They even have Dole Whip offered here as a goodbye treat upon discharge. The doctor, midlevel providers, respiratory therapist, and the nurses were all so wonderful here. It is located close to touristy Lake Buena Vista / Doctor Philips area. Thanks Advent Health!

This is a small emergency room, very clean, with only about 25 beds. We were seen right away, and I…read morecannot stress how unbelievably sweet and caring everybody was. From the doctors, nurses, to the ppl who do ultrasounds and CT scans, to even to the guy who registers everyone...we couldn't stop talking about how extremely attentive and genuine the people were. I would definitely recommend this Emergency room if you are in the area. The people working there made such a difference in our experience.

Came in with a really bad Asthma attack , within 5 minutes I was taken to the back, and spoke to…read moreboth the nurses and the Doctor. Literally best treatment ive ever had in a hospital!! THANK YOU GUYS !!! Especially DR PARADA very Professional team!

My barely 25‑year‑old daughter, Taylor, died after what multiple independent physicians and an…read moreautopsy have confirmed was reckless medical negligence and neglect in an HCA Florida Hospital where she was taken after being rear‑ended at a red light. Her internal bleeding went undiagnosed for about eight hours despite glaring signs. Once imaging was finally ordered and active internal bleeding was confirmed, surgery was delayed for roughly seven more hours. In the meantime, the doctor ordered mass blood transfusion in an improper way that worsened her condition instead of stabilizing her, while failing to move the central line that was improperly placed and that the radiologist recommended be repositioned. HCA Healthcare has faced no consequences, and there is no way for people researching physicians through the Florida Department of Health (DOH), the medical licensing board, to see what happened to my daughter. Because she was 25, unmarried, and had no children, Florida's 'Free Kill' law strategically blocked me from pursuing legal recourse to ensure the hospital and its physicians are held accountable so the harm does not continue. If you or your loved ones rely on HCA Healthcare in Florida, please take time to learn how this system really works and how families can protect themselves. Search for and follow Healthcare Accountability Initiative to learn how you can use your voice to push for safer, accountable healthcare. Cindy Jenkins Mother of 25 year old "Free Kill" Taylor Jenkins Founder, Healthcare Accountability Initiative @healthcareaccountability.org

The had us in immediate and were able to take care of us with kindness, understanding, and…read morepatience. My mom has Alzheimer's and they were great.

Dr Sean Hire was our Dr at the ER... hands down best ER DR I have ever met! The two nurses we had…read morewere also great. Our visit was precautionary but they all handled it well and it was a quick trip!

I've gone here for everything, Dog Bites, Flu, Car Accident Eval. Now if you are having a life or…read moredeath thing probably stop here so they can take you somewhere larger with more stuff to help you. But locally good ER. Just make sure they take your insurance lol

Doctor and nurses, also the front desk were amazing! My parents felt super comfortable and well…read moretreated. Thank you very much