It's our favorite ER! Every visit we are met with minimal wait time followed by exceptional…read moreservice and care. I had been suffering from a severe allergy which was effecting one nostril and preventing me from using my CPAP device. This led to the development of several abscesses causing swelling of my face a lips. The Team carefully treated the abscesses and gave me directions and information for my home care. Friendly and very competent care. Joel

No communication within santa rosa medical system led to my initially 1pm appointment at the…read morehospital being redirected here last minute. Ultrasound tech had an air that I was an inconvenience and didn't even bother to tell the radiologist my actual concern leading me to be told something I already knew about a preexisting condition I had when my concern didn't even show up. Kudos to them squeezing me in. Doesn't beat lack of communication between tech and provider.

Every interaction we have had with any staff from the Santa Rosa Medical Center or their branch…read moreoffice in Navarre has been AWESOME! Everyone who works there has the best bedside manner. I have had four procedures and my wife has had one and been admitted for precaution. I dont know if they do personality tests, but everyone we interact with is always so friendly and has a empathetic approach. We have been to Baptist and Sacred Heart and SRMC is soo much better. They are a bit of an older facility, but bedside manner means everything!

from the time I entered the ER till my discharge, I have never seen so much professional help…read more Everyone was friendly and helpful that you thought I was the only patient in the hospital . From the ER to the doctors, nurses , food staff, house keeping even the lab , X-ray I cannot thank them enough . The food was like a 3 star restaurant that you could order off a menu ! Again thank you for everything after 9 days hospital !

Went in to have my lab work done in the phlebotomy department. I was greeted and welcomed by…read moreDeanna. She was very friendly and explained the wait time. Later when I was called in by Deanna, I informed her that my veins in my arms are very hard to find and that 99% of the time the phlebotomist have to go through the veins in my hands. She checked my arm and found the vein and got the needle in the first attempt. I was very impressed and told her she's in the top 1%! In my lifetime, I've only had three phlebotomist succeed in getting the vein in my arms. I will definitely request her if at all possible!

My daughter received substandard care in the behavioral health unit. She is on a specific…read moremedication which they did not have available at the time. OK, things happen. But then they REFUSED to allow her mother to bring her medication to her! Absolutely disgraceful treatment. When I raised this issue on their Facebook page, they did not respond to my concern but immediately blocked me. Shame on them. They have not heard the last of this.

Fast, friendly and clean. Care was excellent. Seen for neutropenic fever and great care and…read morediligence was provided.

Went here for a sensitive matter including my girlfriend and the nurse and doctor Hughes made us…read morefeel very comfortable. We could not have felt more at home and taken care of, they were prompt, professional, and the facility was extremely comfortable and clean. We thank them for making a stressful experience as easy as possible.

While in Milton Fl I had to take my Mom here They were a…read morebit busy so we had a little wait Once inside it did not take long for the Dr to come in and see my Mom. We were there for awhile , my Dad was sitting in the car I went out to get him so he knew everything was ok. The Dr on call was very nice. Did a good job talking to my Mom and trying to help her. She prescribed medication and said to follow up if we need to. Definitely a place to go if you need attention right away and it's not a emergency.

Less than a star. Went in for weird vaginal bleeding. (Cycle has already passed) and they sent in a…read moremale doctor to talk about this. He wasnt a gyno. Didnt take me seriously at all. Ive been to this urgent care and THIS PLACE IS THE ABSOLUTE WORSE ER EVER.

Always get the run around when checking in for appointments! Don't just sit there and wait because…read moreevery time I check in they forget about me Always wait 30-45 min after scheduled appointment Have some great smart a$$ workers

Dr. MacNeal and Staff,…read more Misty, Jordyn, Bonnie, Allison, Allyson, and Brianna are Dr. MacNeal's awesome staff that I had contact with. Dr. MacNeal and his staff, Allison, Misty, Bonnie, Jordyn, Allyson, and Brianna are awesome. I had an aggressive squamous skin cancer on my hand. I'm 70, so I'm no stranger to doctors. I can tell you it would be hard to find such a thoughtful, caring surgeon and staff all in one! They answered all of my concerns and are patience. Allison greets you at the front deck like your family, but she is professional. The rest of the staff as mentioned, treats you with respect and compassion. It is very stressful to have a prognosis of cancer, but a caring and concerned surgeon and staff can make all the difference, believe me. Thank you all for the care I continue to receive. Respectfully, Jennifer P.S. A special note to Bonnie who was so sweet on my first meeting and Misty, for all the heartfelt concern during my surgery who eased my stress (Best Hug that Day). Jordyn too for all my after care, another sweet lady. All of the staff as I mentioned are awesome but I had lots of one on one care with Misty, Jordyn, and Bonnie. Thank you

Do not go to this doctor Dr Paul Fritos and his associates I would rather see a vet. I had vertigo…read moreand they insisted I had food poisoning actually the assistant was going back and forth with me telling me I had food poisoning and the only medication she could give me is something for my stomach. I would rather go to a vet there would have been more compassion.

I brought by boyfriend to the ER at 8 am with appendicitis and they did vitals and took his blood…read more We say there for 6 hours all while he is in excruciating pain. I told them to take out the line and we left and went to HCA West where he received an emergency appendectomy! I will never go to Baptist ER ever again! Communicate with your ER patients. We weren't the only patients that left and went to another ER! DO BETTER BAPTIST ER!!!

The staff is always great and I've never had to wait more than one hour unlike Ascension by the…read moremall.

very very rude er hospital staff. . my daughter texted me…read moresaying how nasty she was being treated. she was having a hard time breathing . she has asthma. and it took medical help for ever to start my treatment . and it was done by a medical technician with a rude attitude. i arrived to pick my daughter from west florida emergency room . i arrived by uber.. i walked to the desk and was told my daughter had already left. so i took a seat to call for uber pick up. i asked the desk person to give me west florida er address. its easter weekend uber rides were busy. because im hearing impaired and with a walker i felt safe inside as i waited for my uber. seating about 15 to 20 minutes in a empty er room, as you can see in the pictures. desk assistance on the computer and security at his desk on the phone.. 20 minutes later the desk assistance walks over to me i couldn't understand , trying to lip read. security then walked over to repeat what she was telling me. his voice was a little heavier i could understand somewhat. so i repeated what was said. she was telling me i can not sit in the waiting room. as if the waiting room was running over and packed with people. look at the pictures ive never seen a er this empty. and she knew i was calling for a uber to return home cause my daughter had got a ride from the er.. what upset me the must, as a hospital assistance seeing i was disabled with a walker and hard of hearing.. she still demand i go outside. i tried to explain thats when security walks over to repeat the same thing. go outside and wait. being hard of hearing i felt safe inside the building. i probley could have under stood if er was full of patients and there was another waiting room for patients family. but to be told go outside and wait was a bit ridiculous. "cold or hot " go outside." i've never liked west florida for other reasons. and see nothing has changed ive visted many hospitals and west florida has the worst people relationship.

I was met by helpful people who cared. It was 0600 and I was in pain! The care began with triage…read more I was, then led to an area to be evaluated. The area was very clean with a tv to watch. The Nurses were very knowledgeable and thoughtful! I cut my right thumb at the mid-joint area and was afraid I may had done damage. It was a freak accident at a beauty salon. The was a metal plate at the end of each arm and I grabbed it; boom big cut! Tetanus shot was given, and RX. ARNP Joan was professional and reassured me I would be fine! So, I left feeling much better. I'm really glad they were there!

My barely 25‑year‑old daughter, Taylor, died after what multiple independent physicians and an…read moreautopsy have confirmed was reckless medical negligence and neglect in an HCA Florida Hospital where she was taken after being rear‑ended at a red light. Her internal bleeding went undiagnosed for about eight hours despite glaring signs. Once imaging was finally ordered and active internal bleeding was confirmed, surgery was delayed for roughly seven more hours. In the meantime, the doctor ordered mass blood transfusion in an improper way that worsened her condition instead of stabilizing her, while failing to move the central line that was improperly placed and that the radiologist recommended be repositioned. HCA Healthcare has faced no consequences, and there is no way for people researching physicians through the Florida Department of Health (DOH), the medical licensing board, to see what happened to my daughter. Because she was 25, unmarried, and had no children, Florida's 'Free Kill' law strategically blocked me from pursuing legal recourse to ensure the hospital and its physicians are held accountable so the harm does not continue. If you or your loved ones rely on HCA Healthcare in Florida, please take time to learn how this system really works and how families can protect themselves. Search for and follow Healthcare Accountability Initiative to learn how you can use your voice to push for safer, accountable healthcare. Cindy Jenkins Mother of 25 year old "Free Kill" Taylor Jenkins Founder, Healthcare Accountability Initiative @healthcareaccountability.org