Karen Jordan and the whole crew at HBR Rentals have been amazing. Our family had been given 3 three weeks to relocate from the East Coast so we weren't able to make a trip out ahead of time to search for homes. Lucky for us the second place we made an appointment to see was managed by Karen Jordan and HBR Rentals. They helped us navigate the rental market and how things work in California. We were able to find a great place to live within our budget. Even after move in, Karen has been very helpful with all the questions that we still have. I highly recommend Karen Jordan and her team. read more

I'm very tired of the vendor and maintenance fees on anything that is not working. After requesting the service it's takes couple days to get the work done and depend on the service the charges are way too high for the tenants to pay. And now that the AI system they're using it makes it more difficult to explain. ‍ read more

ATTENTION I am writing to formally express my dissatisfaction with my experience while dealing with Jack from HBR Rental. I recently applied for one of their rental properties and regret to inform you that I encountered significant issues that I believe may indicate discriminatory practices. Throughout the application process, I found the communication from HBR Rental to be severely lacking. My application was canceled without any explanation, despite the information on their website indicating a first-come, first-served policy. I was the first tenant to submit my application. I view the property and while I was there jack asked the maintenance guy about my appearance I felt as though I was being subjected to discrimination. Additionally, both my previous landlord and I were asked to provide personal documentation like my landlord's mortgage statement that, in my opinion, should not have been necessary. Due to these troubling experiences, I will be filing a report with the Department of Housing and Urban Development (HUD) to investigate this matter further. I truly believe that landlords should reconsider doing business with HBR rentals. read more

HBR Rentals - PLEASE DO NOT WASTE YOUR TIME!!! - Real Estate Services Near Me - Tracy, California

We had a horrible experience dealing with this company. Communication was not Great and it seemed like we were getting up Charged for vendor to come out that we didn't need. They aren't available on weekends and what if something goes wrong read more

Home owners beware!! Well after I wrote this glowing review, I'm sad to report that my latest experience has been a nightmare that ended up costing me 6k in damages done by the tenants. Shotty repairs by Rui Handyman, repeated repairs that were fixed before and costs double the price to homeowner. Did not conduct site visits per the management agreement and the one time the current tenant did submit a report, it was too late and damages were done! Green pool, dead grass, kitchen pergo floor damaged beyond repair, dog poo and uncleaned garage are just a few of the items that I've had to replace or repair. Quoted me 450.00 to fix my brand new gate and it cost 3.00 to replace the bolts. Karen recommend these tenants because they had been property managers and knew them well. This is the second time Karen had her friend's occupying my home and the last time I'll ever use her services again. Tenants submit work orders for little thing like a faucet valve and charge 350.00 for repairs. Then next tenants move in and more repairs are needed after the walk through. It was fixed again, then again. Quoted me 750.00 to replace microwave that only costs 200.00 to replace. This is how they make extra money, because 8% of rent is not enough. Stay away!! read more

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We had the pleasure of renting from HBR Rentals last year, but unfortunately it was short lived due to the owner wanting to sell the house. Coming from an absolutely terrible property management company to one like HBR rentals really put into perspective a new gold standard on how I think EVERY property management company should operate. HBR gave us a "family business" feel. With people there who genuinely understood, respected, and cared about our families needs. Everyone at HBR was professional, kind, and communicative. The move in and move out process from the beginning was streamlined and convenient. Any maintenance requests or concerns were addressed promptly and professionally. My wife and I have no complaints, and we got our deposit back because we professionally cleaned the house. Highly recommend HBR rentals! read more

Let me just start by saying if I could give 0 STARS, I would! Renting from them has been a terrible experience. This office is very disorganized. I was told that I would be able to renew my lease for an additional year. Then after I had signed the promissory note stating that I wanted to renew my lease. They came back and said that the owner now wants to do a month-to-month. I stay OK let's do month-to-month and I'm waiting for them to send the month-to-month lease. I get another call saying now that the owner wants to take possession of their property and we have to move at the lease end. Then I was told I could look at some available properties they had since they knew we didn't have a lot of time to find a home. The rep I spoke with told me about a property and I scheduled a viewing. I proactively completed and PAID for the application since the viewing was scheduled for a week away. I then get an email a day before the scheduled viewing stating that it was canceled and Walter telling me that they can't accept applications before the property is viewed so I explained the timing issue and he told me that the property was given to someone else. No refund for the application fee but I figured as much anyway. A month goes by and I find a home to rent and was informed once again by a staff member that it would benefit the owner so they would let me leave at the end of April instead of the end of May which is when my lease ended. I sign a DocuSign notice stating that I planned on leaving 4/30/24. After it was signed and accepted on their end, Walter emails me again stating that even though I signed the move out notice I would still be responsible for paying May's rent. It was until I mentioned getting my attorney involved did they honor my move out date. Now I professionally had the home cleaned. I sent them the receipt. That home was cleaned better than when I moved in however, they said that my cleaning ladies did not clean the sliding door window sill, under the washer and dryer, and the master bedroom window sill so they took an additional $500 out of my deposit to have those 3 items cleaned. There is NO way that little bit of cleaning costed an additional $500 when I paid $500 for the whole house to be cleaned and have videos showing how clean it was. These people are crooks and are petty. Avoid renting from them if you can. Oh and by the way, they said the owner wanted to take possession of their home but when I went there to retrieve a package that was accidentally mailed there, a month and a half later there is still a lockbox on the property. So they are liars as well. Smh!! read more

I have been a tendent for 3 years now and my Brother in the same home for 6 years prior to that. HBR has always been fair and understanding. i receive a notice twice a year for inspections and they basically walk through take pic and ask is there any more they can help with. Very Professional Highly recommend read more

Here is my recent experience with HBR in 2024. HBR clearly prioritizes its "ongoing business relationship and deals" with its vendors over the vendors' job performance at the expense of the Owner. Some HBR hired vendors are negligent, clueless, careless, and inept. This includes Salco Garden Services and Jasso Housecleaner. A vendor's negligence and failure to perform is a breach of contract by definition. It is as simple as that. This is basic contract 101 which HBR willfully ignores, denies, and evades. No apologies from HBR and its vendors. As far as HBR is concerned, its vendors can do no wrong. HBR insists that its vendors live in a bubble and be shielded from all financial consequences. HBR misguided actions and misrepresentation clearly demonstrates an inherent conflict of interest. This is very disturbing. In the end, the burden rests on the Owner to report such "failures" to HBR, to submit photos, and to provide instructions for HBR to pass on to the vendors. HBR hired vendors are grossly incompetent, and HBR has by default assigned the Owner to be their babysitter. Vendors are hopelessly lost and cannot deliver unless the Owner holds their hands every time. This situation is beyond absurd and pathetic. Finally, HBR is comfortable hiding behind mumble jumbo corporate language to do damage control and make promises of "meeting high standards in the future". What a joke. Such promises are disingenuous, hollow, and meaningless. They are also disrespectful, unprofessional, unethical, and an insult to the Owner's intelligence. HBR and its vendors are delusional, entitled, and lack integrity. As such, the Owner has no confidence in the HBR and its vendors. Where practical, the Owner would opt to hire his own vendors or get the job done by himself. read more

We used HBR Rentals for our house in Tracy for 4 years. We had an awesome experience working with HBR Rentals and with Karen. She found us a great tenant. Would notify us when any work needed to be done. I really appreciated the inspections of the house to make sure everything was looking great and the photos. I would recommend Karen and HBR Rentals to everyone and would definitely use them again if we need those services in the future. read more

We have a few properties and know a good quality property manager. Sadly, our HBR was a let down. We chose this company based on reviews. We became dissatisfied with the service. Our home was newly remodeled. We purchased new appliances, carpets, painting etc. We became concerned that there were multiple work orders for misc repairs. Each totally almost our entire reserve of $500. We repaired a few things twice in 2 months . Not to mention other repairs. Keep in mind she uses contractors that charge for driving to the job-site and charge for coming out just to give an estimate. (My experience with other prop managers is they notify you before the repair and the initial fee for driving out is deducted from the cost of the job.) During those 2 years we never saw inside our home as HBR does home inspections. Upon reviewing the HBR Portal - there were no issues reported after the inspections. Due to other concerns with HBR, we decided to end our relationship. When we inspected the property it was infested with cockroaches. We had two pest control companies come out. They pulled out the appliances and 100's of roaches scurried out! (no exaggeration) Both pest companies agreed, these disgusting critters had been there for quite a while. The garage looked like hoarders (fire hazard), and the house smelled stale due to the infestations. I contacted Karen (HBR) sine she recommended this tenant. She not only was not sympathetic, but only explained her company was not responsible to do a final inspection since we were not renewing our contract. If we had known this tenant had brought hoards of roaches to our home, we would not have renewed her lease. We are now facing an eviction. Home owners beware. No one takes care of your property the way you would. read more

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I can't say enough good things about HRB Rentals. We moved to California from Florida and had no where to live as there were so few rentals available and it was the middle of COVID. Karen did everything to get us in a home as fast as possible and put up with all my stressed out calls. While we lived in the property they did everything we needed (luckily very few maintenance issues) quickly and efficiently. Then unfortunately we had to break our lease due to my husband getting a job in GA. I was expecting to lose all our deposit, but all they took was the amount stated in our contract and they re-rented the property within a month. I would recommend HBR to everyone. Such a great rental experience from beginning to end! read more

Karen Jordan and her team have been managing my property since May 20,2019. I recommend her company.

We just signed a lease with HBR rentals. Although we are new tenants, so far they show extreme care for us and our family, and found us exactly what we were looking for! Easy to work with, funny, and professional. They take care and time for us, and have been accommodating and understanding, on life past struggles. I found them in a strange way, but had texted back and forth, and one day out of frustration on not finding the right house I texted saying what we are looking for. A few weeks later I got a text to call them. They found/got exactly what we wanted!! Very down to earth, we weren't sure if we wanted to go though a rental company, as a few others we spoke with were rude and we didn't like the vibe. But m gut said to go with them because all interaction had been positive to that point. Thank you HRB rental!! You guys are the best and deserve all the mimosas!! read more

This is the first time renting our home in Tracy so we were extremely nervous & also on a hard timeline which was very stressful on its own. We didn't know where to start, what had to be done, etc. Karen made everything happen for us, met our crazy deadline to find tenants, and guided us every step of the way. Response times are extremely fast, it does not matter what day or time, she almost ALWAYS answers, even when she was on vacation. We've had some bad luck with unforeseen issues occur with our home since we rented it out, BUT HBR's team has been there to take care of everything very quickly. If you are looking for someone to manage your property, HBR is the one to go to! You will feel well taken care of & not have to worry about anything!! read more

I have been working with Karen for almost two years for my rental property. As others said, she updates you periodically with your property's photos and videos, She and her staff always answer emails within a short amount of time. Despite some small miscommunications here and there, I can get most concerns addressed by following up with them. I also like their website/porter that you can see all information/documents. Look forward to working with her on my other properties. read more

I knew from our first interaction that Karen was trustworthy and a true professional. I don't worry about anything with Karen managing my property. Karen also delivered on renting out my home with lightning fast speed...I think it was less than a week! Thank you Karen for making my life much easier. Ken read more

Karen is the consummate professional. She is a great communicator and clearly demonstrates her passion for her work. I am new to Karen and her team at HBR, the first impression has been very good. Karen, keep up the good work. read more

I can't say enough positive things about Karen and HBR Rentals. This was my very first experience renting my property in Tracy (or ever before) and I was apprehensive to say the least. Karen responded promptly and immediately put my mind at ease from our first meeting. She was detailed, thorough and walked me through the entire process. Karen further exceeded my expectations by renting out my property in much less time than originally thought. I would highly recommend Karen and HBR Rentals to anyone looking to rent out their home or seeking a rental location in her area. read more

Karen was extremely helpful in our search for a property in Stockton. I had a very limited amount of time in which to find a property to move my family to from Los Angeles and very specific requests. Karen spent a great deal of time making sure that my time was spent efficiently, handled all the time-consuming details of back-and-forth communications and requests with the owners, and expedited the paperwork so that everything was in place on time. If/When it is time to move or buy a property and I am within the area she serves, she will be the only one I call. Highly recommended. read more

I can't say enough about Karen and HBR Rentals. As a tenant is it so comforting to know you are working with professionals that really do care. So far I've lived in two properties with HBR and both have been great. Karen saved the day when we needed to find another home after our lease was up in our first home. She found us a house that met all our needs within a day of requesting to stay with HBR. Their website is amazing and super convenient! You can make your payments and request maintenance. The vendors HBR sends for maintenance are always professional and have the issues fixed right away. I'm happy to have found a wonderful company to rent from. I highly recommend renting with HBR! read more

Accountabilty, Reliabity and dependabilty are three standards I go by. In case of Karen Jordan, she has exceeded my expectations and she is very honest as well. If you like a professional property manager who will think about your interests, call this wonderful looking professional and you will be very happy you did. read more

Karen and her crew have done amazing job, managing my property in Mountain House, California! All I did was just to go to the property and meet Karen once in November 2019. Karen knew very well about how to assess the property and made appropriate recommendation. She was able to make the property ready quickly and found tenants in about a month. Given all the Covid-19 challenges in 2020, I received the rents on time throughout the year. HBR Rentals has done everything as Karen promised. If you are looking for a hassle-free and high-quality property management service in Tracy area, California, HBR Rentals is the way to go. read more

Karen Jordan has been a fantastic property manager!! We had been in our home for just over 2.5 years and couldn't have been pleased. When ever an issue would arise she would take care of it promptly and professionally. I would highly recommend HBR rentals! We will miss her dearly! read more

Absolutely wonderful PM. Karen is very responsive and does not charge excessive fees.

Excellent management! I had a hard time getting in contact with other property managers when I was looking to rent in Tracy. HBR rentals contacted me super fast when I was interested in one of their properties. HBR rentals is on top of their game and extremely attentive to everything. Thanks so much! HIGHLY RECOMMEND! read more

Karen assisted us in finding our tenants in Pleasanton, and we're very pleased with her work. It has been a pleasure working with Karen and the HBR team, and they've been flexible and very responsive. When you call Karen she picks right up and is ready to help. We recommend Karen Jordan and HBR based on our experience. read more

Every step of the process has been extremely easy, and I have been taken care of above and beyond any property management team I have used in the past. Karen has been amazing, and extremely helpful for myself and my 5 year old son in all aspects of our move. As long as I am renting property, it will be with HBR. read more

Karen is a very competent property management professional that I would recommend highly to anyone who seeking to find a tenant for their rental property. She manages to get a new tenant for me within one week after we signed the contract which exceeded my expectation. Even after she completed her job, she was happy to address any questions or needs I have. You would not regret using her services. I highly recommend Karen! She is the best at what she does. read more

Let me start by saying that it's pretty rare you encounter angels in life. Karen is one of them. She has been one of the best professional that I have ever worked with. You text her, you get a response immediately. If there is a work to be done on the property, it gets done without you realizing, in the most efficient way. Rarely do you come across someone who gets things done before you even mentioning it. I have truly been blessed. I wish she expanded her working area so that I could give her my other properties to take care off. If I could, I would have given 10 stars to this utterly proffessional, honest and trustworthy lady. read more

HBR has gone above and beyond to help us find a new rental. Karen is very responsive and willing to go the extra mile. Thanks to HBR for helping us out. read more

So far, so good! Answered all my questions. Very thorough. Good communication and you can tell she is working 24/7 to make sure her clients get what they need. She was on time to my property for our first meeting and she was very honest. Still in the middle of getting my property rented, so more reviews to come! Update 05-03-16 Came to the house for the first time on a Friday and got me a tenant the next day. I was like: what!!!! Karen is simply amazing! Filling out paperwork already! read more

HBR and Karen have managed my property for over three years. Karen's an exceptional PM. She's friendly, easy to get in touch with and very prompt to follow up if there are any issues with the property or if there's anything that needs attention. Through out the time I've worked with her, Karen has really made me feel that both the tenant and my property are well taken care of. I feel really grateful to have found her, and would highly recommend to anyone looking for a PM or considering renting at Tracy. read more

I am thankful to have found Karen at HBR here on Yelp. I love the fact that she always answers her phone and is responsive to all questons and concerns. Tenants were immediate for my mom's rental and what a relief that was. Turned out to be awesome tenants too! Thanks Karen! read more

Just as many reviewers say look no further if you need a very good property manager. I found Karen and HBR Rentals on Yelp four months ago. After reading all reviews, I knew Karen is the only one I need to call. Karen and her husband visited my property very soon after I contacted her. They gave us many good suggestions to get my property ready for rent. Karen introduced her company's handyman to help do a lot of repairs and updates in my property, which was very important to me because my family was going to move and all what Karen and handyman Rui did made it possible for my family to move at least two weeks earlier. This was very helpful to a family with a baby to come. Karen told me handyman Rui had a very kind heart. I would say Karen also has a very kind heart in addition to her passion and love for what she has been doing for her clients. Karen helped me find very good tenants who moved in only 18 days after the advertisement was put out. I would say that HBR's criteria to choose tenants can assure very good tenants to be found. Karen has been taking very good care of my property and bought me peaceful mind. She even called police office to check our property after a spam advertisement of our property was found. I am a first time landlord and have had tons of questions. Every time I contacted Karen, she responded very quickly and gave very clear answers. If you are looking for an excellent property manager and property management company, trust me, please look no further. Karen and HBR Rentals are there to help. read more

I found Karen and HBR on Yelp. Being the 1st time landlord, I had many questions and concerns, and I am also very particular on tenant requirements. Karen answered all my questions professionally, performed market analysis to help me set the right rental fee. Amazingly, she helped me find my dream tenants in a few weeks! What else I can ask for? Now I can sleep well with peace in mind. I will not hesitate to hire her again if I need any help in Tracy rental market. Great job Karen, very much appreciated! read more

Karen, is a dream come true for any person considering renting their home for the first time. I found Karen, through Yelp and hiring her was the best decision I made. It was very important to me, that she was local to the Mountain House area. This was very important to our family since we were moving out of the country. It was also very important to find someone that we could trust, who communicated well, and was on top of her game! Karen, is all of those and more. She was able to find someone to rent our home in less then a month and has been in communication with us throughout the whole process. When she found a potential renter she sent me the information right away. I loved the fact that she videotaped the whole walk through process. I can go on and on, on how excellent Karen is. So, if you are in need of a property manager who is on top of her game, and is local to the area, no doubt, Karen is the best choice! read more

Karen is managing our rental in Tracy and has made being a first time landlord pretty stress free. She is always super responsive to my texts, emails and calls and has really helped to educate and guide me through the rental process. She handles all aspects of the leasing and property management process from sourcing and qualifying a tenant to the standard month to month management of the property. read more

I love Karen and her get it done attitude. I just went by the ratings in Yelp. I had one of the worst experiences with Liberty property management. I had lost faith with property management companies. She has been every bit worth it. She has even helped me with properties she does not manage. Thank you Karen. read more

Karen is fantastic. I gave her a call based on her Yelp reviews and she did not disappoint. I'm a first time landlord and had a ton of questions. She answered them fully and had a great attitude throughout. Not only did she find tenants super fast, but she coordinated the install of new carpet in only a matter of days, and took care of everything! I will definitely use Karen and team for any rentals going forward. read more