Fantastic experience. The dentist really cares for her patients and the staff are very friendly…read more Only place I will go. Refreshing after so many bad experiences from other places. Highly recommend.

Emergency Refused, Forced Procedures, and Opaque Billing…read more​Reason for Visit: Broken Tooth & Severe Pain (Initial weekend visit and subsequent appointments) ​My experience at Signature Smiles in Pikeville, KY, was extremely disappointing, painful, and ultimately led to a frustrating and unclear billing dispute. ​My initial visit was due to an urgent issue--a broken tooth causing significant pain. Despite the emergency nature of the visit, I was immediately refused treatment for the broken tooth. I was told I needed a cleaning and X-rays first. Over the next several weeks, I returned multiple times due to persistent pain from the original broken tooth, but the staff and providers continually prioritized non-urgent, revenue-generating procedures instead of addressing the source of my pain. ​During these visits, I felt pressured into receiving services that were non-essential and secondary to my primary concern, including a full cleaning, tooth enamel scraping, and polishing. While these are routine maintenance procedures, my sole reason for being there was the debilitating pain from the broken tooth. I felt my urgent health needs were ignored in favor of general dentistry work. ​When the team finally agreed to perform the necessary root canal and repair on the broken tooth--months after my initial emergency visit--I paid the required co-pay. However, months later, I received a demand for an outstanding balance of over $580. ​This balance was presented with zero transparency. The office has been unable or unwilling to provide a clear, itemized bill detailing the services performed or an explanation of benefits (EOB) showing exactly what my insurance paid and what they didn't. Given that many of the procedures performed (cleaning, scaling, polishing) were not what I asked for or needed during my state of emergency, I have serious questions about the validity of these charges. ​This practice demonstrated a failure to prioritize patient comfort and urgent care, followed by highly questionable billing and collection practices. I strongly advise anyone with an emergency or who values clear financial transparency to seek treatment elsewhere.

I live Target Optical in Lafayette, IN. My new eye doctor was amazing! She was very friendly,…read moreknowledgeable and kind. The staff out front was just as amazing!

I had a good experience. Really friendly, nice and professional. They helped me picked out glasses…read morethat fit my face best. Overall i had a good experience. Would recommend for good selection and good prices.

Dr. Hale is a superb dentist. She is so very caring, yet professional. She takes the time needed to…read moredo a wonderful job, and still manages to keep patients moving - not sitting in the waiting room. Her staff is also very friendly, making each visit a pleasure! To the dentist office? Yep, that's right! I've recently moved out of state, but I have every intention of returning to Dr. Hale. She is well worth the drive to myself and my family.

live been using the same dentist for we'll on 30 years and he recently left town. Dr. McKinney's…read moreoffice took me on short notice and have treated me like they've known me forever. They acknowledged my fears and nervousness and did everything they could to make my proc as painless as possible.

Another dentist failed to find the source of my issues; very smart, well-trained and used current…read moremodern diagnostics techniques. Willing to listen and work with you. Very happy.

When in the Dentist was wonderful and helped me through the process of getting a new top plate. I…read moreonly have 10 teeth on my bottom and wanted then to pull them and get a bottom plate. The dentist assured me he could save those 10 teeth and make a partial bottom plate. I turned out to do that and was VERY happy with the results. I did have to have one tooth pulled on the bottom that left me with 10. I never once felt pain of discomfort. the whole experience was awesome. I returned in 6 months to a check up and for the first time in my life I have no issues with my teeth, upper plate, and bottom partial.

Wonderful practice. Two great dentists with a great staff. They have a true concern for their patread more

Dr. Keaton and his staff; especially Lisa were very understanding, kind, professional, caring, and…read moreempathetic. I was visiting Martin County, Beauty, Kentucky from California for my husband's aunt 90th birthday party. Early into my stay, I started having issues with my "braces wire." It was loose and digging into my gum. My attempts to fix it was futile; resulting in me googling orthodontic services. I called Keaton Orthodontics and Lisa answered. She advised she would need to discuss my situation with Dr. Keaton. He agreed to see me and quickly identified the problem. Then advised his dental technician how to take care of it. Once they were finished, I walked to the front desk and Dr. Keaton was waiting for me. I asked "what's the damage," and he replied, "there's no charge." I was shocked and thankful. I offered to buy them lunch and they refused. They even recommended stores where I could shop for a birthday gift Money can't buy kindness! Thank you all! May God bless and keep you all. Alecia M.

From the time I made my original appointment to the follow up appointments, everything was…read moreextremely professional and everyone was extremely courteous. The dentist is not my favorite place to go due to some bad experiences as a kid in a dental chair but Dr. Griffith made me feel extremely relaxed and really made sure I was comfortable throughout my entire procedure. I've never had a better dental experience and I have finally found a dental office that I'll be returning to on a regular basis. Thank you Brookside Dental for taking great care of me.

I didn't even make it to the appointment cause they cancelled it saying I didn't confirm it through…read morea text message. They went on further to say they wouldn't reschedule me anymore since I have had to reschedule different times. I had explained I am a full time student, part time worker and have a family to take care of, but I guess that did not matter. My concerned mother called their office about this and she was treated terribly. The people on the phone even raised their voice at her for using the word "honey". This is unacceptable especially in what's supposed to be a friendly close knit community. I already have terrible anxiety about the dentist to begin with and this has just made it worse, honestly. If they will treat me like that before making it to the office, makes me wonder how they will treat me in the chair. I can't comment on the actual dental care, it could be good or it could be bad but, what I can comment on is their customer service and it is bad. I can not recommend this for a person who has a life outside that dental office or someone that has anxiety about the dentist.

I just wanted to Thank you for the Free health Fair you did this week at The Prestonsburg health…read moreDepartment . it help me so much to get my teeth clean and fillings done. I was so happy to get this done since I don't have insurance. Thank You !