Our Intrepid tour group booked this hotel for us…read more
We arrived for our hiking tour group at 1:20pm, and we were told that there would be no rooms until 3pm. Our tour group met at 2pm, so we had to store our luggage in the front. That was fine, until we realized we had to be in our hiking gear at 3pm- my friend and I ended up getting our gear out from the front multiple times, and the lady at the front desk was visibly irritated with us and kept asking us- "are you sure you don't need anything else?"
We later found out our friend on the trip DID get her room assigned, and she said she came in at 1:30pm. So why didn't we get a room? Very inconsistent service.
After our hike and dinner, we came back and finally checked in (lady at the counter says, something along the lines of "oh yes, the two who needed to get their bags multiple times"). They gave us a room on the first floor... next to the public ladies restroom that only has 1 of 3 working toilets.
The room smelled like herbs and damp mold, floors were a sketchy carpet, and the bath had a makeshift window pane to block water. My friend asked them for another room and they stated they were fully booked with absolutely no options in the week. I thought it smelled bad but resolved to stay there rather than try and get another hotel. The reception offered up the only fan in the hotel for us. I woke up in the middle of the night coughing, a minor asthma attack. The next day the front desk asked me how it was...I said I woke up coughing it was so dry. And she said "oh, well I'm glad you found you could stay there."
There's a drying room on the first floor but it's very tiny and didn't dry our shoes very well. My friend asked for a hair dryer and the initial response was that they didn't have one in the hotel... but they eventually found and brought one to us.
One night we were so exhausted we ate in the hotel... not recommended. Closes at 9, last orders at 845pm. Friends got the pastas and it was.. edible. My cheese sandwich was just standard shredded cheese in bread with lots of uncooked onions. I had to ask them to toast it for me. Another night their chef was out sick so no dinner service. I don't recommend relying on the place to eat.
The only redeeming qualities were the open space and views in the back and I really enjoyed the buffet breakfast they served. Recommend getting there at 8am when they put things out, they have hot food (sausage, bacon (ham), fry bread, hash browns, stewed tomatoes, beans, sunny side up eggs, scrambled eggs) and some fruit in water, cereal, yogurt, pastries, and assorted breads with a toaster. Coffee, tea, juices, and water were also available. I have no idea how much this costed extra though.
Overall a super mediocre hotel that's about a mile walk from town. And it's not that much cheaper. Recommend elsewhere.