Let me start by saying I've owned, serviced and operated boats for over 40 years and I've never had a worse experience than taking my boats to Hayward Marine this past year. Jeff, the owner, was an absolute nightmare to deal with. Not only did he lie to me in person, and over the phone on several occasions, but also charged for services they did not provide. He also lied about test driving the boat to ensure the issues were fixed, putting in the plug, and I've never ever had a boat delivered in dirtier condition that we paid to have cleaned. I feel extremely sorry for this sad character that has to scam his customers, use profanity in front of women, and clearly is operating a sketchy, at best, operation. If you don't believe me, head into their show room and ask to speak to Jeff. I guarantee that after 2 mins you will be out the door and off to any other Marina in the area as he is insanely offensive and vulgar. If the only options were between owning a boat and having it serviced by Jeff or owning no boat, it would be no boat all day. Save your money, save your time, and save your emotional energy and avoid Hayward Marine at all costs. read more