I've traveled all over Asia during the past 20 years and so far had the best experience with Air &…read moreSea Travel. Compared to other travel agencies I've tried... Air & Sea Travel seemed to always give me the best "bang for the buck". They manage to find the best hotels and restaurants one can find at a fair price. So far the Air & Sea Tour Leaders who accompany the group on the tour have been courteous, organized, and careful. They look out after everyone in the group and always give helpful "heads up" suggestions about the place we are visiting next... and sometimes suggest what items are good to buy and bring home. I've done some Air & Sea tour packages going to Japan and China. I just recently came back from the Silk Road Xinjiang Tour and had a blast. For this tour, we had IMO the best local guide, her name is Risa. She spoke passionately about Uyghur culture and was one of the few local guides that I did not notice anyone falling asleep to on the bus (at least from where I was sitting in the back of the bus). In contrast with other different tours... the local guide will speak in a monotone voice and give text-book like lectures on the bus. People will then start to tune out and fall asleep. The company tour leader would then have to interrupt and tell a joke to wake everyone up. Pleasantly... this was not the case with Risa and this Air & Sea Xinjiang tour. The group also found Risa fun to hang out with on this tour. The Air & Sea Tour leader for this particular Silk Road Xinjiang tour, Derrick K., was outstanding and organized. He kept everything together like super glue and made things go as smoothly as possible. Having great local guides and tour leaders are what help make any tour successful. Actually... all of the other Air & Sea Tour leaders on my previous trips (Ryan, Mike, Derick S.) were outstanding as well. What I like about Air & Sea overall is that their tour itineraries are carefully thought out. They don't try to cram too much stuff into one day like other companies do as that can be tiring. Air & Sea tours give one the experience to try foods that are not usually found in Honolulu. I've been on their Tibet, Kyushu, Hokkaido, Harbin, Niigata, and lately Xinjiang tours. All were great. These Air & Sea tours have been a culturally educational and fun experience for me.

First time tour with Air & Sea, refer by friends and also YELP. I've been on other tours...NST…read more This is the best , been to Japan 3-times. Went on a shopping and eating tour in Tokyo 8-days, was awesome. The tour guide Derrick was really good, making sure everyone is having a good time, he really tried to accommodate your wishes to visit other areas if possible. Mr. Obasan our Japanese tour guide was also good too, letting us know what to expect at every destination. This will be my new travel agency for future tours. Only one complaint...Flying with Hawaiian Air wasn't a good experience, especially when I flew 1st Class, I wish we flew JAL or ANA. Aloha, Derek

We had an amazing 100 hour tour to Waterfalls and Black Sand Beach and a Coffee Farm. The time went…read moreby really quick because the tour was so exciting.

all the information in the presentation is false/lies! you have to pay for 99.9% upfront. when they…read moresay you can book any activities, lies....only nba and nfl, not concert tickets.....i asked during the webinar and was not told the truth. tried to book my nieces a cruise in february to travel in august.....well they had to pay in full! lastly, i paid up front for a hotel room for my son's bd. well, he paid the same amount i paid plus a damage deposit! to say we paid double for the room! was promised a refund the day of and never received it! also....very hard to get in touch with majority of the time! a straight rip off!?

We finalized our Alaska cruise today and was so fortunate to have Syncier R. as our Travel…read moreConsultant. She was very friendly, patient and addressed ALL my questions/concerns on a timely manner. We want to plan our Hokkaido trip in couple yrs and will definitely call Syncier again!!

We had a very disappointing and frustrating experience with Non-Stop Travel (NS). From the start,…read morewe told NS we wanted to travel with friends, and we also wanted to upgrade our flights. We booked our Oceania Transoceanic cruise about 18 months in advance - plenty of time to coordinate - but none of our request were handled properly. NS blamed Oceania for the travel arrangements, yet Oceania only comunicates through the travel agent leaving us stuck with NS and no real help. To make matters worse, we (friends and us) were assigned different travel advisors at NS who did not communicate with each other. Our friends and us ended up with cabins on opposite ends of the ship. We both paid for Business Class upgrades; we were booked on different airlines with different itineraries. Wrong information given to us. Communication was poor - excuses, delays and no accountability or taking responsibility. Based on our experience, we would not recommend Non-Stop Travel. If you want clear communication and a company that actually listens, look elsewhere. If you are considering an Oceania cruise, book directly with Oceania.

We traveled to Hokkaido in October with Tohoku. Restaurant selections were excellent. Siteseeing…read morewas good and explanations met our expectations. Guides and support staff were OUTSTANDING.

4 stars- I follow their Facebook/social media pages. Love looking at all the beautiful places and…read morefoods that they post. I've talked to other friends who's been on tour with Tohoku. They had nothing but good things to say, prices are reasonable for all that you do and get. They have been around for many years. Family ran! Got to support small businesses... I am looking forward to traveling with them soon.

Great local, convenient option for portable wifi if you don't want to rent wifi at Haneda or…read moreNarita. It's definitely more pricy to rent here at their Ala Moana location (~$50 for 5 days) than what the Japan-based airport firms offer (using the current favorable Yen rate of Y145.7271 per $1 US) but you have the added benefit of picking up and returning the device here on Oahu. You do have to fight the H-1/Nimitz traffic which is absent in Japan, so that element also should be considered. Definitely worth doing a cost/benefit comparison and then decide for yourself. Staff here is very helpful although I wish the hours were more expansive. Solid 3, all things considered, but the fast transaction processing and kind employees earn them a fourth star. Mahalo.

When you need that something to make your vacay say hey!…read more Traveling to Japan makes it so much fun and less stressful with the help from HIS as not only they have fun travel packages, flight and all the usual bookings to complete your travel plans but so much more than you realize. Relocated from Don Quijote to Ala Moana Center right outside Makai Market beside the escalator which I do love as it's a bit more spacious and does offer some Japanese snacks and various merchandise, the staff here is friendly though some does give a feeling of bleh... As soon as I book my flight what you need to do immediately is reserve a WiFi device as it gets sold out very fast as is very much needed whenever you're doing a search for train routes and is amazing with unlimited data and are able to connect multiple devices. Plans go by 7, 14, 21 and 30 days for the basic though I always go with the Premium which comes insurance and external batter for just $5-$10 extra. As we come out of Covid the airport transfer I used to purchase in advance here is no longer available not by HIS but offered by the vendor in Japan so I'll decided that upon arrival but one thing that will certainly change is the JR Rail Pass which will drastically increase +70% and with the incredible yen rate I've decided to purchase the rail pass before the huge increase. You do need to bring your passport to purchase JR Rail pass and the increase will take place Oct 1st 2023 so get it in September and you're able to hold on to it for 90 before you need to redeem it in Japan. Follow them on Instagram @hishawaii as they to have a link to their site with all information and JR Rail prices as well and even some activities in Japan or any advice you may need regarding Japan. Thank you!

Our first cherry blossom tour to Japan with Panda Travel was an incredible experience from start to…read morefinish. Daisy took amazing care of us the entire time from boarding to having the best views during breakfast, as well as showing us to great shopping spots. The tour itself was fantastic We got to explore both the city and the countryside in full bloom along with many other stunning places in Japan. Truly unforgettable. Big thanks to Daisy and our tour guide for making this trip so special. Looking forward to booking another trip with Panda in the near future. Absolutely awesome! 10+

Highly recommend this travel agency! Exceptional service to customers! Awesome itinerary!!…read moreOutstanding Japanese/English speaking tour guides. Only the BEST scenic areas, engaging Japanese activities and exceptional experiences throughout Japan! Delicious breakfast buffets, amazing top-notch hotels in perfect location (always near to a train station or shopping mall). Hawaii tour guides are exceptionally accommodating, knowledgeable and friendly! Each tour is NEVER a disappointment!!! Highly recommend this tour agency!

We went with N & K on their Okinawa Sakura Tour in January 2026 and it was wonderful. The sights…read moreand activities were well curated and at a pace well suited for our mostly retiree group. Tomomi S, was our super tour guide and definitely made the tour enjoyable and entertaining. She skillfully shepherded us tourist sheep through our destinations on Okinawa island and it's neighboring islands. Tour participants vary, but our particular group was great. Everyone was sociable, courteous, followed instructions and showed up at designated meeting points on time - a fun group. We will definitely consider N & K Travel for a future tour.

So sweet super responsive gave me information that was so great! I didn't purchase with them but…read morewas there to ask about the Japan rail pass. The ladies were about to close but allowed me to go in the last few minutes. We had a very last minute trip to Japan and wanted to purchase rail tickets after consulting with the travel agent who did not pressure us to purchase anything but gave us real examples and weigh the pros and cons. We ended up not purchasing the rail tickets based on their recommendation with the timelines and where we were going. Loved their honesty and advise and appreciate it very much.

I wanted to go on a special trip with my niece for her 18th birthday and high school graduation. I…read moretried someone that was suggested for booking travel, but she limited my travel dates and scheduled me with things that was not flexible, for what I wanted to do. I was not looking for a pre set tour with people I was stuck with for the whole trip, Getting discouraged, My husband suggested I use someone local. And thanks again to Yelp, I found Stephanie. She listen to everything that I wanted to do. I wanted to do a few tours, but I didn't want to feel like cattle. I didn't want to be stuck with a whole bunch of people. And I wanted some relaxed days and some days to ourselves to explore on our own . She came back with a whole plan. She said at two options and said I can mention match an ad on. I sent her videos of things that I wanted to do . she was very flexible and the research and added those things to my She booked my flights, she scheduled cars for all our pick ups and drop offs, from hotels, to train stations and airports. She arranged our activities, pre-book them, so no, waiting in line, and or dealing with money exchanged . She thought of everything and has us repaired. I was so comfortable knowing that I was looked after during my trip. she said that, she would be on call from the beginning to the end of my trip, and she was. Everything was just a email or a app away and every thing was printable and arranged per day. I might've had to call her once or twice, to fix or change something, but other than that, everything ran smoothly. I thoroughly enjoyed my trip, and I definitely will be asking her to plan my next one.... We went to a Barcelona, which I'm totally in love with. We went to a Sevilla, and we went to Paris for a day.

Awesome customer service and extremely knowledgeable travel agent. Stephanie organized/planned our…read moreentire unforgettable trip to Morocco . Everything went as planned from the day we boarded our flight till the day we got back home. I will use this service again for my future travels and recommend to anyone who wants to taste the world.

Not just tour packages…read more.. Those days when we used to rely on travel agents to arrange our flights and/or hotels for our trips now has pivoted quite a bit with the growth of internet and having the airlines taking a great command of it all it does make things quite easy yet sometimes we do need help with several items especially when it's in a foreign country. JTB or more known as Japan Travel Bureau is a small office in Ala Moana Center Street Level all the way at the very end near Nordstrom side you'll notice the more prominent Olioli section which is the greeting desk for visitors just go right beside that is where you need to be. I've asked about wifi by calling and was told that reservation was done online and that I'm able to pick it up in store on date that you'd reserve but had a difficult time finding it all online only pick up in Japan which was discouraging for me as I'm going to multiple cities decided on just purchasing the Rail Pass. Rail Pass are very easy and are able to purchase up to 90 before you need to redeem for use I would suggest checking weekly as rates will reflect on yen rates so being patient and lucky would be in your favor as well. Ordering it online was a bit different from the other location that I usually go to but is a convenience if it's a method you'd refer. Once paid you get a email notice and ready for pick up anytime I found out that they do have wifi rental as well that you're able to pick up at the Honolulu Office but the staff here is very nice and fluent in both English and Japanese which was very helpful for both me and mom making it a cool place to get what you need. Thank you!

Thinking about traveling to Japan. I stopped by JTB to look at some of the offered tours. Today…read more(11/9/23) the yen is at 151.2730! The sign said it opened at 9 a.m. I couldn't see anyone inside and it was past 9 a.m. I knocked on the door. To my surprise a lady came out from behind a closed area and opened the door. She was polite and informative. She wanted to know when I would like to travel and stated when it's the busiest times and slower times. After our talk she gave me pointers on which areas to visit and asked for my email so she could send me JTB information and special tours. The place was neat, well lit and provided a variety of handout flyers for all different tours, cruises and multiple locations to visit. JTB is located on the street level, Ala Moana Center, past Nijiya Market and before Spectrum store. There is a down elevator on the mall level to take you down to the street level near JTB.

My wife has traveled with them 3 previous times while this experience was my first. It's her…read morefavorite agency. Now I understand why. This tour went to Okinawa and Kyushu. Carol was the local escort while Hiro was the Japan based guide. In Okinawa, we also had a bus girl, Sayaka. Except for our first hotel in Naha, the hotels were topshelf. JAL City Naha had small rooms. The reasoning for staying there was that it was adequate but with a good location. The buffet breakfast was very good. It included one very fancy dinner. The itinerary was very good for the first timer to both islands. I only wish we had more time on Kyushu. We didn't visit Satsuma and Sakurajima, maybe next time. Although it was a little more expensive than the other agencies, I think it was worth it. I would not hesitate to book with Kobayashi Travel in the future

Masumi is so amazing! She booked our trip to Japan and shared travel insurance info. She is…read moreefficient and skilled to take care of her customers. We are so happy. Thank you, Masumi!