they use an app called "Inhere" to access documents and that app is very, very hard to access and…read morethe tech support do not work after hours nor on weekends when most Realtors work so you often times cannot access escrow documents. Title Guaranty also "steers" business to their favorite people regardless of the wishes of their customers

Title Guaranty offers the most thorough title searches going back to the great mahele in the 1860s…read moreto make sure that owners can be confident that no other person has a claim to title. Their prices are competitive and there overall service and responsiveness are absolutely excellent. Thank you to all the fabulous escrow officers at TG.

Absolutely horrible service. I am in the middle of an escrow nightmare with this company…read more Bad communication for starters. My escrow officer, Anne Hoshida retired, but no one ever told me. The replacement escrow officer, Keith, never contacted me, and to this day, still hasn't, even after I filed complaints about the bad communication with his manager. They wait until the last minute to send out paperwork to be signed. They don't read emails, and you have to call chase them to do their job. They are all apologetic when called on their poor customer service, but nothing actually changes. I just discovered on my closing statement that two organizations have demanded a "transfer fee" of $100 each for escrow to close, yet I am not actually legally required to be a part of either organization based on my deed. Yet First American is now telling me they "can't close until this issue is resolved." So basically, if anyone makes a demand of escrow, they will hold you up. This has been an extremely frustrating escrow, and First American hasn't done much to make it any easier. I would NEVER EVER use this company again for my escrow needs.

Great aloha and customer service from Stephanie at First American Title! She fit us in, last…read moreminute, and made sure our transaction went smoothly. Couldn't have asked for a better transaction. First American Title is located on the second floor of the Merrill Lynch building. Their facility is immaculate, and they've adapted to make signing paperwork a coronavirus-compatible experience, with hand sanitizer dispensers, plexiglass barriers and single-use pens. I highly recommend using their services. Thanks Stephanie (and Jaime Luster, our realtor who hooked us up with Stephanie.) An overall great experience.

I have been working with Felicia for over a year now and been a landlord for 20 years. If you're…read morelooking for a good property managment company in Hilo, stop looking and hire Felicia. She was actually referred to me by another PM on Oahu. I have fired countless property management companies over the years for pure negligence and lying. It takes time to find the good ones. I wont say all the great things she has done for me because everyone may ask her. All I will say is show her a little aloha and she will be good to you. Good luck if you dont hire her. Alot of BS in Hilo with property management and CBIP accounting system is consistent and predicatable. They do one thing that I really like but I wont put it on here. Call Felicia and ask her all your questions...

Would rate no stars if could. Trying to claim house was way cleaner than it was on move in. Many…read moreproblems with sinks leaking/ light fixtures not working that owner/company did not correct. Owner refused to fix broken dishwasher and leaking ice maker in fridge. Clark realty switched agents on us from move in to move out and they are going with what the owner claims ( apparently they thought everything was perfect and spotless). Pre-move in cleaning was not up to par but they claim their cleaners are impeccable. Found broken glass and years of dirt when we had to move the fridge and stove to clean. I will never recommend Clark realty to anyone and will be sure to post reviews so anyone coming to this island knows how they operate so they don't have to deal with the same issues and nonsense.

Left messages several times no calls returned. We sent them our money 10 days ago and my car is…read morestill not paid off. We can not get any answers we even called the Manager apparently she is also to busy to return our call. You pay a company over $2000 for escrow fees and they have the worst customer service.

If you are looking for a realtor on the Big Island of Hawaii you have to check out Sophia Yunis…read more THIS IS THE SECOND time we have used her. First to sell a property years ago, (which she managed to swing a deal for $200K over asking!) and just recently we called on her again to help us buy a house. She managed to talk them down another $12K after the sellers accepted our offer due to some oversights on their part. She is kind and considerate but fiercely persistent and thorough. She follows up every question I threw at her no matter if I called, texted or sent her an email at 11pm. She will hold your hand though the whole process if you are new to buying or selling. Call her and find out for yourself. She's the real deal.

Sophia Yunis is a Big Island residential estate agent with the experience and expertise to help you…read morefind your Hawaii Island dream home. We could not have found a better expert to help us find a perfect location on the island. She asks questions and listens to what you are looking for in a home. She knows this island. She thinks of everything from initial offer to closing escrow that helps you manage your purchase. She does fabulous work representing her clients. You won't find anyone better.

Minoo is the realtor every prospective homebuyer dreams of! As a first-time home buyer, I knew…read morenothing about the process and even less about what to expect. Minoo was a teacher and a friend, coaching me through the good moments, and supporting me through the bad. She set me up for success from start to finish: From a reputable lender to reliable inspectors and everything in between, Minoo knows the islands and its people. Not only did Minoo mentor me as a buyer's agent, she was put into a unique situation of also needing to educate my seller's agent. However rough the road became, Minoo kept a clear head and steered us all toward an amicable buying and selling process. She continues to help me problem solve, going the extra mile even after the deal is done. Minoo is the lighthouse in a storm that makes you feel you can sail through anything. I look forward to the next opportunity to brave the seas alongside her.

Minoo is an awesome realtor- she made an incredibly stressful process as smooth as possible for us…read morefrom start to finish. Always willing to make time and explain the details or answer any questions which makes a huge difference. She has an incredible knowledge base of Hawaii real estate but also unique architectural, electrical, financial, weather, etc. aspects of property ownership in Hawaii, which helped us make informed decisions. We really felt we had someone in our corner the entire time and are so happy we found her!

This agent is deceitful and unprofessional. If we could give him zero stars, we would. He told bold…read morefaced lies when we were buying and he was the seller's agent. He demanded that we transfer utilities to our name 2 weeks before closing. He also divulged of his client (not this poster), "She is bipolar and off her meds." WARNING: Do not use Randy Ripley for real estate transactions unless you want to be swindled. He also evidently likes to divulge private information about his clients in casual conversation. Be careful when dealing with him.

From the owner: Working with Buyers and Sellers from first conversation through closing and escrow. Hands on…read moreservice directly with me to negotiate the best deal.