My experience was good, but what I saw was disgusting, I saw a production manager berating an…read moreemployee in front of everyone out in the parking lot!!! That poor person didn't know whether they were coming and going! I will keep looking to see if I can find a complaints department but I have so far been unable to locate the proper channels!

Went there with my mom, and bought make up for $1.99! I like their new location! There's so much…read morestuff, I could spend a day there!

Some larger items are ridiculously priced. They have almost new prices for used items. I did donate…read moresome things but I won't again. I'll go elsewhere. I get it that it's doing for the community, but lower prices help the community as well for those that are unable to afford it.

Five star for a volunteer organization that does positive projects in the community......it does a…read moregreat job...... Staff changes frequently but I have dealt with the kind , thoughtful and courteous ones. I donate many like new items for them to make money. The store is worth a look every week because then get a lot of hidden treasures in all the time. Inflation is not a worry here.

Wonderful displays and interactive learning activities for all ages!! The owner did a fabulous job…read moreputting together a center for learning and play.

What a fun, relaxing, STEAMpunk-y space! Can't wait to come back and hang out again!read more

Many things I find issues with the food bank here in Hilo. Yes I went there for food cause cost of…read morefood is high and I don't have EBT cause I make a few dollars over. One issue is I recently went right after the food bank had its food drive. I assumed I'd have a little bit of canned goods to have in my cabinet to hold me and my family out. They gave me a bunch of perishables and 1 canned good. The things they put in the bag makes no sense. They gave me walnuts, raisins, a bag of tomatoes,1 tray of chicken, a tub of yogurt and 1 can of peas. I want to say I'm not complaining I am very grateful but to cook with random items I would never normally get it's very hard to make a meal. Another thing I noticed is you sign in and you put your household size and it doesn't matter how big or small your household is they give you premade paper bags of items. They do not check the clipboard or any type of info to verify anything. My friend and I rode in the same car due to his car not working properly and they saw we came out the same car. She assumed we were from the same household(I get it and I would've questioned as well) but it's her approach that was very rude and she profiled us as a 1 household when clearly our information is different and I cut her off and told her we're not from the same household. She decided to say well I'm gonna tell you guys anyway and proceeded to tell us that we can only take turns every month. (Again does not look at the sign in clipboard or check any info) talk about feeling uncomfortable and profiled when I need help for food. As I'm feeling down talked, in any other case I'd normally talk back but the embarrassment for myself having to need help for food for my family took over. This woman spoke to us as if the food came out of her pocket, these are donations from other families who could be struggling as well but generous to donate and some local companies. It's just frustrating when the ones who need help get the sh*t end and the ones who doesn't takes advantage.

They grumble to people who come to get food! Fat lady at front window gave attitude when she…read moreassumed that me and my friend was from the same household.. it clearly shows on our IDs that we have different home addresses! Stop profiling people who come for help and do your job! Totally disrespectful!! Lady kinda looks like this

I adopted a male dog that was the best ever. He was 2 and I had him for 14 years. His name was…read moreCarson.

Let's just say 11 years ago we adopted 2 dogs from here, and we provided a great home and love in…read moreoahu. We just moved to hilo on Jan 4th and before we came here I put in multiple applications for 2 different puppies, on Friday I called this place to confirm that they still had puppies because we wanted to adopt one or two. Not ONCE did the lady on the phone advise that we weren't allowed to purchase 2 puppies at a time, nor did she mentioned before even brining a pet home the application has to be confirmed on their site (which I completed a couple weeks before we moved), plus it will take like 3 days before even bringing the puppy home. That aside, we walked in with our 2 boys excited to bring a puppy home, and when we went to the counter the lady out right said we won't be able to take a puppy today due the one million reasons that she mentioned which made no sense and made it seem like I had no Idea what liter syndrome meant. My sons were bent outta shape because of those words. FYI, next time, talk to me and not to everyone else in the room behind me. We purchased dogs from humane society countless years and to have to be turned down because we are not a right fit family for puppies is like a slap in the face especially when we bought our 2 puppies from this place at the same time. I feel this decision was more based on a personal choice on my response to the first lady I spoke to, instead of hearing what questions I had she kept telling me that we couldn't have two puppies due to litter syndrome. We understand littermate syndrome, but when you take correcrive actions and extensive training with your dogs, that won't happen as we do our own. Do we all really know their personalities? No, but as the owners, it's our due diligence to teach them right from wrong. Studies are saying "littermate syndrome" is not even a real thing. We label problems with two young dogs as "having Littermate Syndrome," because we absolve ourselves from the responsibility to fix problems that humans created and can't resolve. See, the problem isn't the dogs. The problem is peoples ability to address their individual needs. It's easier to label a syndrome than to just give more TLC and understand stand them. On that note, you sent me this email the day after saying I'm not a fit? So much for waiting 3 days and calling to see if we are a fit when we meet with the counselor. That is ok! I went to Rainbow friends animal sanctuary and we rehomed a dog, and someone just so happily allowed us to rehome their 2 puppies that were left at their front door This place is such a disappointment. Going forward, I will not recommend this place to anyone anymore. Even though my 2 other dogs came from here, and we love them dearly. This place will be the last on my list now, not #1 it took less then 24hrs for them to tell my family we are not a fit before even giving us the chance. The slogan should not be providing them a good home. The lady after us asked for 2 kittens, and you were gladly open to having her adopt them after she just mentioned her current cats' lack of health for many reasons that did not match up! Go figure! The care you give for cats is not the same as dogs? Why is that? Should we not give the animals all the same care, love, and treatment? Seems like it's a preference here and bad choices! I'm done venting, but if you are looking for dogs and puppies there are many other adoption places to go that will give you better service then this place its sad that I recommended this place to a bunch of families and they actually said they were turned down too and got their dogs else where. Please feel free to share your family requirements and what makes the best families for these animals? All these people are opening their homes, and you're denying it, but crying that you have no shelter space.......this could be one of the biggest reasons. Look where you lack the experience, which is assumptions and judgment!

went to a graduation party here recently and it was great!!!!!big open area, clean kitchen and most…read moreof all plenty A L O H A !!!!!!!!