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    Haven

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

    Services - Haven

    Cards and stationery

    Gift shops

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    1 year ago

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    Muffin Tin

    Muffin Tin

    (1 review)

    I registered here as a suggestion from my mother-in-law to be - since I'm not from Monroe, I wanted…read moreto appease my new relatives, so I just registered for my same china pattern, crystal, etc. as I had done back at home. Well, my china didn't come in until after my wedding. So, instead of selling the china to customers who came to purchase something from my registry via redemption cards, or on credit, they directed them to other items throughout the store- or to their 'sister' store The Trenton House (which you cannot return items to the Muffin Tin through the Trenton House or vice versa, even though they have the same owner and even though they claim they are the same store - very confusing for a non-Monroe native.) Anyway, so when I came to return most of the things that I received in exchange for custom monogrammed china, (I mixed and matched dinner plates with a pattern and monogrammed bread and butter plates) - I was looked at rudely, when I wasn't willing to outright purchase the 4 entire place settings that had FINALLY come in post-wedding. At that time, I had enough store credit to order bread and butter plates only - once the order was placed for the b/b plates - I went on my way back home 1.5 hours away and waited for them to come in. When they finally came in - there was a discrepancy on the order form (that their employee filled out) and the staff was so rude to me- as though I was the one who filled out the form and sent it in to the company. The monogram was the font size used to engrave chargers - instead of the petite style that I had requested. The store owner insisted that this is my fault, accused me of not knowing the difference between an inch and a centimeter and refused to re-order the plates as I had requested. I was furious!!! So I was to be stuck with plates with the wrong detailing on them because they don't know how to order china correctly? My husband called back as steam was rolling out of my ears and after speaking with the manager again - after she bad-mouthed me to MY NEW HUSBAND - they finally worked out a deal where we would pay the return shipping to correct their mistake and they would cover cost of the new china - as they should- since it was THEIR mistake. Once the new, corrected plates came in - my father in law- who lives in Monroe, went to pick up the order - the owner proceeded to bad mouth me to him and said they only helped us out because He and my new Mother In Law are such good customers. So I guess without their help, I would have been screwed. I cannot believe that this store thinks this is the way to treat customers who have sent them hundreds of dollars of business, so be extremely cautious when ordering anything custom. NOT worth the headache or frustration. I am still reeling from their actions. AVOID!

    From the owner: see sales rep for inforead more

    Haven - stationery - Updated May 2026

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