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    Haven Ferry Cafe And Takeaway

    4.0 (1 review)
    Open 8:30 am - 4:00 pm

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    9 years ago

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    Sandbanks Beach Cafe - Had a fab time here yesterday Friday english brikie £3.95 nice too.

    Sandbanks Beach Cafe

    3.0(5 reviews)
    0.6 mi
    £££

    Nice spot on beach clean fresh new Build cafe . clean nice…read morefood nice coffee. Worth a visit if your in pool Dorset . Beach is very good at this place ....

    I have to say that we were totally disgusted with the service, attitude of staff and on some items…read moreridiculous high cost. The staff closed the toilets and left it as disabled only where you have to ask for the key. Considering we had three children, one who is autistic and has an issue with toilets, having to ask for the key every time was ridiculous. I know also that it was only because it meant they did not have to clean them later. This also then took away the reason for having a separate toilet for disabled only. If you were in a wheelchair you would have to wait for all the families to finish!! Considering the fact there were many staff doing very little it seemed the height of laziness to us as a family. We also were told that we could not have toast for one of the children, even though we asked specially as he had it his mind he was having toast and he could have marmite. The way he works he saw marmite expected toast but could not have any.... To him he did not understand. Not exactly helping in the family friendly department!!! What family restaurant can't do toast! Plus I was told by a man whilst on his way passed me. Not even "I'm sorry we are not able " or anything just "No we don't, no toast!" Then one of the children wanted a yoghurt. A tiny fromage frais you can buy anywhere, £1.25, outrageous cost, that is where it is seriously silly. Cakes and coffees you can just about understand silly prices, but that took the biscuit. Then the cheek, total disregard for the customers and seriously disrespectful attitude was apparent when the staff started putting chairs up on tables around people still drinking and eating. We felt such a need to rush out (even though they did not close their doors to customers for another 38 minutes). Service, treatment and facilities not acceptable in our mind. I won't visit again in any hurry unless its under new management. The staff need some customer service training, and also general work training. You don't just all stand in a line by the till talking when people enter. You don't try to then appear to be totally disinterested in your customers. A little smile and helpfulness goes along way. Especially when your only customers at that point are families. £60 plus was spent on just a couple of sandwiches, drinks, cakes and children's fish fingers. Ashamed is what they should be, You never know who you're serving... Golden rule of customer service...Always treat every customer as an important one no matter who they are and even if you deem them as not!!

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    Sandbanks Beach Cafe - Cheese scone to die for...

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    Cheese scone to die for...

    Haven Ferry Cafe And Takeaway - cafes - Updated May 2026

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