I have never been SOOO disrespected or so shocked in my life!! This salon recently has had a new…read moreowner. I have been a loyal customer for years and come frequently. Super friendly hairstylist and Sunny is the best! Always gave me quality washes, cuts, and styles. However, today when I got charged more than usual, I asked why to make sure I wasn't being overcharged. They realized I was accidentally charged for a haircut too which I didn't get and thought it was going to go back down to my normal price but it didn't so I was confused. As the website said a different price than what was showing. When they explained it's because they just increased the price, I understood as I knew they got new hairstylists. Then I started to Venmo my regular hairstylist and out of the blew the owner said I could go outside and do that. Then she started yelling in my face and told me to get out of her store or she was calling the cops. Shocked, I started walking out as I was deeply concerned as she sounded like she lost her mind and the other customers waiting were shocked as well. From outside the door, I asked if I could still leave my hairstylist a tip as I didn't know what to do or react. The owner came out and called me CHEAP and told me if I didn't like to new price, don't come back eventhough I already paid and understood at this point. I was silent. Then she said to never come back. I was humiliated and sad as I love this salon and being a loyal customer, I can't come back all because I didn't want to be overcharged. I felt verbally attacked and I will stay clear of this owner.

Sunny is my hair stylist since 2016. I always get my friend's compliments about my hair color and…read morestyle. Then they became to Sunny's customers as well. My whole family's hair rely on Sunny's take care.

love seeing Allison. more like a visit with a good friend. my hair always looks great and she…read morelistens when I tell her how I want it cut.

I will first say I am very very picky with the shape and cut since I have curly hair…read more Even though Allison says she doesn't do a ton of curly hair she was not only able to understand my description in my own words of what overall shape I wanted but accommodated a perfect cut that addressed all my length and where goals without a beat. She patiently listed to my rant and many different inspiration pics. Example: I have a thick neck keep it longer to cover that but layered and textured without being short looking. I have thin hair and a calic in the back and hair needs to cover it. I want volume in the back cause I have a flat head there. I want a face frame but with side bangs that have some length so not to look like and Afro round shape. I have never had the haircut of my lifelong dreams until Allison!! 5 star in every way!

Great customer service and FANTASTIC STYLIST! Very pleasant atmosphere and detail to the customer…read more Private appointments are available and I love the fact that you don't have to sit in a room with a lot of people. Personal detail to my concerns about my hair. I highly recommend this business.

I was looking for a stylist as I had recently moved to the area and initially came across Shozi's…read moreinfo on NextDoor. From the time I first reached out, Shozi was very responsive. I was able to get an appointment for the following week and was so happy with my experience! Shozi has a very calm and sweet personality - she truly listened to my wants/needs/concerns. My color and cut were exactly what I was looking for, not to mention my hair never felt too dry in the days and weeks to follow. Thank you Shozi!

Shozi is wonderful! She was very thorough with my hair and a great communicator. I loved the way my…read morehair turned out! I would recommend her 10/10!

I made an appointment to get a silk press + hydration and a trim for Tuesday, July 7th and…read moreunfortunately, I never got to go due to their TERRIBLE customer service. A family emergency came up and I wanted to weigh my options, so I called to ask about their rescheduling/cancellation policy-- to no avail. I then resorted to texting to ask them and I typed out a clear and concise message that indicated that I was inquiring only and didn't intend on changing my appointment at that given time. The message read: Hii! I wanted to know that if I wanted to reschedule, would there be any penalty/issues? I don't know if I need to yet, just weighing my options. Alexis, the owner, told me there was no penalty and that I can reschedule online if need be. After speaking to the airlines to change my flight to extend my stay (for the emergency, my grandfather passed), I decided to try to simply reschedule my appointment for a later date. After having issues booking online, I decided to call back because the same thing happened with booking my initial appointment. And Alexis manually went into their system to change it, and thought that perhaps she could assist me again. Instead, she texted me an incredibly RUDE and insensitive text, following another that said that she cancelled my appointment although I never asked for her to do so. There was no apology, no customer recovery, nothing. Attached you will see the text messages, please read them. And please do yourself a favor and DO NOT COME HERE IF YOU WANT TO BE RESPECTED AND HAVE GOOD CUSTOMER SERVICE, because you will not get it from them. I really wanted to support a Black owned business, but there are others in the city that deserve the money that you'd spend here. UPDATE: Per the business owner's response (Alexis), she has made it even more apparent that her overall inadequacy and inability to thoroughly read, be honest, and even manage her books properly is alarmingly unprofessional. In the response (below), she claims that they "went out of their way to accommodate me past business hours," which is a prime example of her fragrant dishonesty. I simply asked her for whatever time that was available for my booking. I never asked for a time. Alexis took it upon HERSELF to book me at 6pm and not 6:30pm, as she claims. Please see below for proof of my statements via Alexis and I's text message conversation. In addition, I did call at least 4 times to try to be considerate, so I wouldn't cancel my booking. As I mentioned in my initial review, I had just received news of my grandpa's passing and had to change my flight to attend the funeral. When I messaged her (see texts below), I apologized for the calls and notified her of my family emergency-- which she chooses to ignore-- and even settled to come in for the appointment still because I didn't want to throw off their schedule. With the passing of my grandpa, I simply wasn't thinking of if the business was closed or not, and just wanted to get in contact with someone who could possibly give me information on rescheduling, if I decided to. Also, since when is calling a business when they're "not open" an inconvenience? If their contact number was solely their business number, someone calling during the daytime closed or not, isn't bizarre-- logically. Simply put, this all stemmed from a very prideful, egotistical business owner that refuses to own up to her mistakes and apologize for cancelling my appointment, when I only contacted her to get information on their rescheduling/cancellation policy. I believe that she may have trouble properly reading. During our entire exchange via text message, I was so kind to her. Never gave a rude or snappy response. So I'm unsure why she deemed that I wasn't a "good fit for their business." I will also be contacting the Better Business Bureau on this matter.

I be 100% honest, they're one of the best doing silk press, but the minute I walk into the salon,…read morethey make me feel uninvited. when I first walk inside, they literately kick me out and told me to wait outside while the girl that came after was allowed to go inside the salon. I waited outside for my name to be called. when the lady was doing my hair she was talking about my extension to her co workers, talking about how bad they did my install ETC I am from Dominican republic of course I do have an accent, and they were all talking about my accent and laughing about IT I will never go back there. poor customer service.

They put relaxer in your hair even when you say not to. Do not go here. It's enough to ruin your…read morehair but not enough to smell it when they're doing it. Avoid avoid avoid. My hair is absolutely destroyed and now I have to do a big chop. My new hairstylist confirmed it's relaxer. DO NOT GO HERE.

Horrible horrible place and experience. First and last time…read more Walked in, place empty. Women points to man sitting down to wash my hair.. figured ok. how bad cant this be..... It was the worst hair wash EVER and I've had my wash and set over 100 times. This was the worst by far!

I had such a wonderful experience with Robin at Composure Hair Salon in John's Creek. She truly…read morehas a gift--especially when it comes to working with fine hair, which can be so tricky to get just right. My cut and style turned out beautifully, with the kind of movement and shape I've always wanted. What really sets Robin apart is her enthusiasm and energy. She clearly loves what she does, and it shows in every detail. Her upbeat personality makes the entire appointment feel easy and enjoyable, and you leave not only looking great but feeling great too. If you have fine hair and have struggled to find someone who understands it, I highly recommend Robin. She's exceptional.

The vibe is relaxing and friendly. I asked for big curly hair. Robyn permed my hair with a…read moreformaldehyde FREE perming solution, and since I have hair loss due to PCOS , Julia added beaded row extensions. I sashayed out of that chair flipping my new hair with a new attitude.

Went to get a haircut yesterday morning, brought inspo pictures and we discussed my natural texture…read moreand desired length. Stylist was so sweet but got scissor happy bc I left with a haircut similar to the evil villain from the Lorax when the inspo was Rachel green from friends, worse haircut ever.

I loved it here, Saira was very friendly and sweet with me. Not only that but she gave me what I…read morewanted. I love my hair and I can finally say I have a place and a person to call my hairstylist! Would definitely recommend this place!

I have been coming to this salon for over 20 years and I highly recommend it. All of the staff is…read morereally talented and professional. I never have had any complaints and hope that they never close because it would be very difficult to find another salon of this caliber. I switch stylist within the salon quite often and they are all great!

After 20 years, Julie the owner fired me today because I explained kindly she left one whole side…read moreof my hair an inch longer than the other during my last visit. She charges crazy rates and I felt she treated me like an interruption and not a client AFTER she applied color to my hair she said I would no longer be a client after today. Our personalities didn't work...after 20 years? really? Personality or ego? If you see Julie Buyer Beware, she will turn on you like a rattlesnake.