Honestly, I was very disappointed with my experience here. I went to a birthday party for my…read morenephew, and it was fun for the kids but not so much for the adults. For what they spent, it was a little ridiculous that they only got 6 pizzas total to feed over 30 people. The cotton candy machine was smoking and smelled like plastic, and the cotton candy produced from this machine tasted like plastic as well. It was very odd. For some reason, they wouldn't let us turn on the light in one of the rooms we were in. No drinks were provided for the adults, and the drinks for the kids were coming out of odd plastic jugs. Some homemade juice mixture, maybe? I imagine it was fine and mostly watered down juice to save money, but the jugs looked dirty to us. My cousin tried to give the 2 teenage girls working there a tip, but the one was in the back, so the owner said, "I'll take it." We assumed to imply to give it to the other worker, but she just stuck it in her pocket, and when the other girl came out of the backroom, she didn't give her the money. Why does the owner even need a tip? You own the place; you were paid $1100 for 2 hours of fun for the kids with watered-down juice, no drinks for the adults, and not enough pizza to feed even 10 people. Oh, and a smoking cotton candy machine whose smell made us naucious. Then to top it off, they tried to charge them extra sales tax. Who does that?
-Edit
Ok so I guess the very prideful and respectful business is going to argue with customers now, be condescending and call them liars. But what else can I expect from the company that I found to be completely unprofessional during my nephew's birthday party.
But if you want to argue, Im game. Regardless of what the parents signed, I stated your pricing was ridiculous regardless of what the parents agreed to. $1100 for what? Honestly, that wasnt worth $700. Its a criticism of your pricing in general regardless of what the parents agreed to. I can have my opinion ma'am and they have theirs. Maybe they feel differently but I dont find the price reasonable.
A dust of cotton candy? Sorry but that was a little bit more than a dust and I dont really care if it was burning actual plastic or not. It smelled odd. It surely didnt smell like blue raspberry. And you can quote me the entire safety manual but the machine looks like it was made in the 60s. Ive seen other machines that didnt create a "dust" and didnt give off that horrible smell so it was shocking to see your machine do these things.
About the lights, you turned them off twice. My cousin and his wife's cousin turned them on and you turned them off. I was there ma'am, dont tell me there wasnt an issue with leaving them on. It was awkward with the lights the way they were, thats why 2 different people turned them on. You turned them off, twice.
Now the tip, yes, the girls did get it. Because after you pocketed the money as if it was your own, my cousin made sure to give the other girl a tip. You did not give her the money he gave you when she came out of the backroom.
Youve got nothing but 5 star ratings and Im not sure how. We could have went to Dave and Busters and got more for less and they wouldnt sit here arguing with us over a bad review. But hey, this is actually a great look for you and your company so if youd like to keep being condescending and arguing with me, Id love to continue.
