pleasure working with both of my insurance with you guys for the house the car. I'm so happy to…read morehave you guys on for my I just hope that you guys could reduce the price down a little bit so because I'm getting older and I'm gonna fix income, but I seriously appreciate your, and I have to say when I go to the office there's three agents are unbelievable. I love working with them. truly know what they're doing and they're on their game and I hope that you hire more people like them because I will be a faithful customer and everybody I know I will tell about you .

Kellie is the best! She is so knowledgeable and always super helpful. I would definitely recommend…read morethis agency for all your needs. 10/10

I was involved in a car accident March, 2026 and receive excellent help from Auto-Owners reps, both…read moreaccident and medical claims. The car was evaluated and I received a check quickly. The reps were very knowledgeable and caring.

1. This was the worst experience had with an auto claim. First, I was told that they couldn't open…read moreup a video of my accident because it was sent in a pdf file. Than I was told they never got it. It had been sent on a scan disc . I had to send the scan disc certified mail, return receipt requested. After waiting two months of phone calls, text messages and being given the runaround, I was told that security would not allow them to open the scan disc. I was asked to send the accidentona zip file. I had to call their IT Department who told me the scan disc could be opened. Finally after four months of delays and no responses, Auto Owners admitted their insured had hit my car. Than it was another two weeks for another adjuster to approve the repairs. I would never deal with this company, if you have an auto claim.

The story is too long to tell, but what it boils down to is that Bernie, though being a nice guy,…read moredoesn't follow through, even when his office makes errors (and acknowledges them). I would NOT ever work with this particular agent again. He also seems to enjoy sending mocking, passive aggressive emails.

From the owner: It is our mission to provide Complete Care to each of our customers. Insurance for your car, home,…read morelife and health will be reviewed in detail and verified by a complete set of documents when you consult with my team. License #: MI-0103073

Worst Insurance Company to deal with. Agent Maria Olivan is only responsive when she signs you up…read more After that she rarely answers her phone, messages, and emails. You have to call several times before an answer. Also that can't do anything if you have a problem with their Drivewise. She states they are independent and don't respond to her inquires. After one year with a good combined Home and Auto Rate, the next year they double the price. We then advised Maria via email to CANCEL both Home and Auto. Bill was set up as auto payment to save money. We thought they did cancel both. December was very busy for us and we did not check our bank statement. It is now February and we checked our bank statement and found out that Maria only cancelled our Home Owners policy and NOT THE AUTO. So now we are out over $500+ and have to file a claim.

My family has used Allstate insurance company for some time now. We have NEVER had any sort of…read moreissues with this company at all!! ALL the employees are hard working, very professional people and have always been available for us when ever we needed them. Just want to say Thank you to the whole staff for going the extra mile for my family .. You are in very capable hands with the office of Maria Olivan :-)

Dara Dillard gave me a wonderful deal one of the best insourance agents I've talked to she is…read morereally fast and professional with what she does

Russ and his team give fantastic customer service! I've been with them for years now and they help…read moremy family and I save money every year! Lamees is our current agent and she is the sweetest.

I've never had a worse roadside assistance experience…read more I was left stranded for over 12 hours waiting for help that never came. I called multiple times for updates and was either given no useful information or told they couldn't help. At one point, the call simply ended without any resolution. When you're stuck on the side of the road, you expect the service you're paying for to show up. That didn't happen here. If you're considering AAA for reliability or peace of mind, I would strongly reconsider. My experience was the opposite.

This is aimed at the Jerry Galka AAA Agency on Maple Rd. in Troy…read more Minus 2 stars. I have been trying for over two years to get rid of this agent. I filled out the required documents at the Birmingham office twice, signed by the managers, but he still sticks to me like stink on s*it. His office smells like a $10 motel room with a smoking lounge. Dogs have a run of the place.

Absolute worst insurance agency. They never pick up the phone, and when they do, they sound like…read morecountry club boys who can't tell the difference between a rake and a hoe. It's an outright scam. Find someone who gives a dam(n).

The staff at this office is amazing. They're so friendly and are always willing to help. Super…read morequick responses by email!! I personally always speak with Jan and she is a LIFESAVER!!