Food Standards Agency Rating: 5/5.
A new visit due to attending a retirement do in the village and the "retiree" staying at this hotel.
I've moved from 2 stars to 4 stars because:
Shower pressure was perfect, and controllable heat; so no longer a cold shower.
They accommodated the fact that I need breakfast at 07:00 (breakfast is normally served from 07:30). It was delivered to my room, nice and hot, with all that was needed. Plus orange juice and a pot of tea.
The breakfast was miles better than last time.
The rooms are still a bit dated, but little can be done.
Staff very helpful and friendly as before.
I had to request an iron and ironing board, but it was delivered in a timely manner. Much better to have these in the room.
No matter where I stay, due a theft at a London hotel from the room, I still prefer a safe for the laptops. None available here.
If I need to be in Shifnal again, then I'll consider staying again.
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Yes it is in a lovely location, and the staff are all nice and pleasant, and willing to help. They are let down by the facilities (Spa was out of action, and I didn't get to the gym, so excluded from the review).
The evening meal was a bit bizarre. Mini Gammon Joint, Egg & Chips (£13.95). The ham was a scraggy piece, and very stringy. The chips had an odd flavour as if cooked in old oil. Also on the plate, what seemed like a whole packet of vine tomatoes (8 in all); I didn't eat. Two eggs which were OK, and dry slice of pineapple (not out of a tin).
The next day the shower was barely warm, and sometimes cold. I just couldn't get the adjustments to heat up. I reported this as I left for the day and was told the maintenance engineer would have a look. Upon my return I was told it was sorted. I tested it with my hands, and it was certainly hotter than in the morning. Although I had been told it may also have been cold due to other residents showering at the same time.
Breakfast I had scramble egg, smoked salmon on a bagel. A £2 supplement was charged. There was little they could do wrong with the salmon and the bagel. However, the scramble eggs were so overcooked and dry; hard to really describe further.
I didn't stay in to eat the second night.
Morning shower again. It was worse than the morning before. I was shivering, but I had to have a wash.
Breakfast. This time I ordered bacon, sausage, fried egg, hash brown and beans. The bacon wasn't so much crispy but completely dehydrated, and the fat on it was yellow. I've only ever seen that on bacon past its best. I didn't eat it. The egg was slightly undercooked, but the sausages, hash brown, and beans were OK. The pot of tea was good. I pointed out the bacon to waitress, and even she agreed that she wouldn't eat it. She took it back to chef, but I said I didn't want anything back.
I mentioned the shower again on checking out, and was told that some of the showers are to be replaced; personally I don't think that that is the issue.
I also didn't like the idea of seeing cigarettes (old ones) butts greeting me at the bottom of the steps leading to the reception entrance. New ones I could understand, but it didn't look good.
I'm sorry for all the staff having to work with the tools of the hotel. The owners need to provide a bit more investment in getting a better boiler system. I can live with the poor décor of the rooms, and the old suites, and even with smell of the hall carpets and wooden panelling. However, when away from home there are certain things like basic necessities. Hot water for the shower being one of them.
The wi-fi wasn't the fastest, but it was free.
I won't be letting my company's travel agent book me in there again. read more