My granddaughter is a patient at Hattie Larlham and I would absolutely never recommend this facility since she's been there she was hit in the face with a Hoyer lift killing a front tooth and then just recently experienced a broken thighbone resulting in surgery and the insertion of a titanium rod. Seems no one can explain what happened to her and she has now been released back to that facility My granddaughter is nonverbal and at the mercy of caregivers and I can only pray that God will watch over her because this facility is questionable at best please do not put your child there or your relative! read more

I can not say enough good things about Hattie Larlham. This wonderful school helps so many children and adults. I can speak mostly on the staff and playroom. The staff is super friendly and helpful. I've never met a person there that couldn't answer a question for find an answer for me. They have a 7000 sq ft playroom that they rent out for parties. It is wonderful because instead of giving my money to so money grubbing profit organization, my money is helping those in need that go to the school! They also help set up, take down, and provide paper products for your party! THEY ARE AWESOME!!! read more

They are wonderful for the children at the foundation and their PR campaigns; however these executives and board members have forgotten about the adults in the homes. This review is based on that - the adult group homes and the lack of oversight at the executive levels of what is going on in these homes. This review will come as a shock to many who are familiar with the organization based on all the positive press. My loved one has lived there for 20 yrs and our family was once happy with the quality of care; however over the last 7-8 yrs it has changed drastically at the adult homes. There certainly are many people who work for the organization that care and provide quality care/do the best they can do/love my loved one; however, services & activities have been taken away, my loved one's care has declined, and he has suffered both physically and emotionally from it. The physical condition of the homes has declined and the van is split between homes so they often cannot get the residents out because another home is using it. The few planned activities often do not happen due to staff shortages. There have been many times where there have been only 2 staff working to take care of 10 residents in this home because someone calls off and management does not step in to help out on the weekends often. There should always be 3 people at least during a day shift on the weekends. Staff has to do a lot and it's not like there is an "activities" person like in a nursing home, so that aspect of it all suffers for sure. The staff have to toilet, feed, dress, and bath residents; clean the house and do laundry, and actually pay attention to the residents. Anyone would guess that this would be a challenge. Turn over is high. But, this is a problem in many group homes. Communication seems to be poor between management and staff. If I do not see my loved one on the weekend, chances are high that he will just sit in his room and do nothing. He loves getting out. They do some activities with him, but not nearly as many as I would like and often they are canceled. He is supposed to go to church twice per month and that never happens. They are supposed to do PT/stretching with my loved one and it is not happening like it should bc there is no time with just trying to provide the basic level of care for residents. My loved one continues to not get the physical activity he needs to try to maintain some level of strength. He has gotten weaker and weaker. If you place a loved one there, just know that you are going to have to fight very hard for their rights. You need to be very involved. When it comes to the adult residents, the quality of care is completely dependant on who is taking care of him that month. It rotates among all staff and some are wonderful and others just don't seem to care and aren't called out as they should be. My loved one has gone out numerous times into the community with dirty teeth, long hair, and pants that fall down around his ankles. His belt loops have all been ripped off his pants. Other months he is well taken care of. So while I am grateful for the good care, it should always be at that level and it is simply not. His health and happiness has been compromised and I cannot begin to tally the time it has taken in my life to get my loved one services he is entitled to and needs. Last but certainly NOT least, the CEO of HL has yet to return any of my phone calls or emails regarding my loved one's care and my concerns. Nor has the COO who I have included in these emails. They have had months/years to do so. That to me speaks volumes. It all trickles down from the top. I even tried to reach the CEO after my loved one had emergency surgery and I had major concerns and he did not get back to me. I am told by staff the CEO nor the board members make stops to the adult group homes. If you aren't making those occasional visits, how do you really know what is happening? There are only four adult group homes to visit - come on. After many failed attempts, the only thing left to do is post a review to warn others. I don't like that it has come to this, but I have tried for too long. Lately I have seen some improvement at the home level and home management since I have been pushing very hard on some issues. I am happy to see these changes, but it is still not the environment that I want for my loved one and it is not up to the Hattie Larlham quality of care that we experienced years ago. I am moving my loved one. I am grateful for the years that Hattie Larlham provided quality and consistent care, but b/c that has changed and I don't see an end in sight, I know this is the best decision for him. They need to get back to basics/remember why they are where they are. I hope they make the changes and engage more with staff and create a happier environment to work and live in. It is possible of course - if the top executives would just begin to pay attention. read more

Hatties on Brookpark is the greatest. Lana, Kayla and Colleen are SIMPLY THE BEST. Bronson has been attending Hatties for over a year. He is a 111 pound Rottweiler that does not realize his size. I am a 33 year veteran dog trainer and I am not impressed or do I respect many people when it comes to their "knowledge" of dogs and dog behavior, however Colleen and I have had talks about Bronson and she is amazing. She knows her stuff and is an asset to your organization. Lana has had Rotties and Kayla is also very wise to dogs. All in all, I LOVE this facility. read more

Thanks for taking care of my brother Jeffrey D. Parker. He was there until he passed. He was loved and taken care of wonderfully. I will always be thankful for the staff! read more