Extremely happy with the services that Chad provided. I have a "fancier" windshield and he was able…read moreto find it in stock and have it installed within a week. He came to my house for a very small extra service charge, which was so worth it as I didn't have to take time out of my day to meet up with him to get my windshield changed. Excellent communication and customer service and his prices were a fraction of those that I got quoted elsewhere in the surrounding area. Again, very happy with the services that I got and will be recommending him and using him for any future windshield needs.

The front window was broken. It took a week to get the glass and at my convenience he came and…read moreinstalled it. Fast and convenient, not high priced like those tv ad people.

I was given this location from my insurance company. I needed my windshield replaced as the crack…read morewas too much to fix. The appointment process on the phone was easy. They had to order it and it came in early. I was told to drop the car off by 9am. I dropped it off about 8am and they said it would be there all day. The employee that you spoke to inside to drop off seemed to be somewhat bothered. I'm not sure if that is their job or they just happen to be in the office, but either way contact with customers should be professional. The tech, Joseph, was very professional and friendly. I received a text late in the afternoon that they were starting the replacement. When it was completed, I received a call. Since I live 45 minutes, I wasn't sure I would make it before they closed so I asked them to keep it and I would pick it up the next day. They said it was no problem and it would be secured inside. The next day I arrived and a different person addressed me inside, but again I felt as I was putting them out. The tech Joseph met me outside and was again very professional and friendly. The windshield looked good and I have had no issues.

I hate junk add-on fees. I went through the entire process of entering all my vehicle and personal…read moreinfo, getting a quote, and scheduling an appointment. When I finally got to the payment page they add a 40% "recycling fee". My back tailgate window shattered into a middle pieces at another location. There is literally nothing left to recycle. The agent said it's a fee that's added to every installation. This is just a total junk add-on fee. If they add it to every installation, why not just show it in the quote? I'll take my business somewhere that honestly shows their rates.

First time windshield replacement, so Auto Glass Service was a great experience. Troy came directly…read moreto my work and immediately started prepping the window replacement. Definitely recommend.

Had an insurance claim and they worked with my insurance- Conrad was exceptional customer service…read moreagent. Thank you for the great service.

No no and no just please do not trust these people with your vehicles. They lie and cause you to go…read morein circles to get a reply and an outcome to their faults. There is NO warranty package!!! ITS a scam and a lie!

You will never be able to get in touch with anyone. The phone line will route you through every…read moreconceivable and infuriating AI bot possible. They simply don't answer their phones and customer service will tell you that's just how their company operates. They "don't have people who answer calls." So if you drop off your vehicle with assurances it will be complete by the end of business and it's now the end of the day and no one has called you will be told by customer service (if you can work your way through the insane automated phone system) that there's nothing they can do to help. So I guess I leave my car at the shop with no way to get my kids to school in the morning and no one to speak to about what is happening? The most atrocious business model I've experienced in a very long time.

Fair price, fast and excellent work. Had a dent from unknown origin. A lot of hand work to…read morefix...not just pulling it out.

Hit some curbs with front low air foils and also tire spokes causing scratches and gashes due to…read morelousy visibility on new miata. Repaired perfect and price was very very palatable and same as estimate. Great experience.

Joe has been so great. Our car was broken into in Nashville and on a Saturday morning he answered…read morethe phone and was immediately working to help us when others wouldn't or they gave unrealistic availability. He's been great communicating about our whole process

Excellent customer service! Joe helped my husband while he was in the Knoxville area after…read moresomething hit his windshield on the highway. He did a beautiful job repairing the chip at a very reasonable price. Highly recommend.

Had a rock ding in my windshield that I didn't want to report to insurance, so I looked on…read moreAngie'sList ( they weren't yet listed on Yelp) to see if there's an alternative biz in West Knoxville and found Glass America. Pleasantly surprised when I called them to learn that they offer a discount to some policyholders of auto insurance when you want to pay for the service AND that their price was the most reasonable. I took my van in ( they suggest not bringing in between 11AM & 1PM due to peak lunch-hour drop-ins) about 2:30; they got right on it & had the crack repaired in less than 20 minutes. Great service, friendly, knowledgeable staff. Helpful hint if you're going to their site: turn left off Outlet Drive at Fellers business...they're just behind it, not actually on Outlet. They also have mobile service if you need it. Good find!

SCAM !!! Used their website and got a quote of $278 to replace my windshield. In small print it…read moresaid quote does not include clips, molding and extras. I called to schedule and then just to confirm ask them what the total price was going to be. The person on the phone said that the total was going to be $780. They just wanted to get onsite and install so I would be forced to pay the outrageous "extras". Stay far away from this scam game!

Great people who do great work, I would recommend this business to anyone who needs anything done…read moreto their vehicle!

What a terrible experience. Poplin's planet Mars did work on a family members car. They are the…read morethird party paint repair company used by Grayson Suburu in West Knoxville. Went in for a simple repair under the front bumper. Sanding marks were evident, the paint didn't match color, and oversrpay was all over the car where they didn't mask off appropriately. Beware. Professionals by no sense of the word.

The most professional auto glass service I have experienced in my lifetime. And it's a pretty long…read morelifetime. I called these gentlemen on a Friday afternoon and they agreed to install my window on Saturday morning; pronto, Tonto. They communicated professionally via text and voice, and showed up on time. The technician pulled his vehicle in and started to work with little delay. I believe the entire windshield replacement was done inside of 25 minutes and the manner of professionalism and attention to detail was akin to Aviation maintenance technicians of the Blue Angels flight demonstration team. Dominic's precision and attention to detail was absolutely superb. He needed zero assistance and had all the tools and everything lined up; total professionalism. He performed the job perfectly and cleaned up all the pieces and parts along the way which needed to be cleaned and replaced all the seals and special purpose sealant like I was watching a rehearsed YouTube presentation of something which had been edited for 20 hours or so except this was live and it was perfect the first time. Very impressive work. Great attitude, Fair price And great people from sales to boots on the ground technicians. I'm very impressed and I wholeheartedly recommend & endorse these fine people for your window replacements.

From the owner: Auto Glass Now offers fast, friendly, and convenient auto glass services across the country with…read morehundreds of locations throughout the United States. Our local team of experts can help provide trusted auto glass repairs, car window and windshield replacements, and ADAS calibrations. As a part of the Driven Brands family of automotive aftermarket companies, Auto Glass Now delivers national scale and efficiency, alongside its premier service quality. Call or visit us today to get back on the road!

We recently had replacement windows installed in our home by Window Works and the whole process was…read morevery smooth and efficient. Tyler, who helped us in the decision-making process, was very knowledgeable and had a no-pressure approach which we greatly appreciated. When we stopped by the office on a couple of occasions with some additional questions, we were treated with courtesy and respect by everyone we encountered which speaks highly of the company culture. The installation process was very smooth and we had a wonderful team. Stevie, JD and Wes were all clearly experienced in window installation and made the process very easy. They were very punctual and tidy and communicated very well. We highly recommend Window Works for any window replacement. They made a tough decision easy from start to finish!

Window Works replaced 22 windows for us in our 1939 home in 2019. We've had no issues and we're…read morepleased with their installers. All done in one day.