No no and no just please do not trust these people with your vehicles. They lie and cause you to go…read morein circles to get a reply and an outcome to their faults. There is NO warranty package!!! ITS a scam and a lie!

You will never be able to get in touch with anyone. The phone line will route you through every…read moreconceivable and infuriating AI bot possible. They simply don't answer their phones and customer service will tell you that's just how their company operates. They "don't have people who answer calls." So if you drop off your vehicle with assurances it will be complete by the end of business and it's now the end of the day and no one has called you will be told by customer service (if you can work your way through the insane automated phone system) that there's nothing they can do to help. So I guess I leave my car at the shop with no way to get my kids to school in the morning and no one to speak to about what is happening? The most atrocious business model I've experienced in a very long time.

I hate junk add-on fees. I went through the entire process of entering all my vehicle and personal…read moreinfo, getting a quote, and scheduling an appointment. When I finally got to the payment page they add a 40% "recycling fee". My back tailgate window shattered into a middle pieces at another location. There is literally nothing left to recycle. The agent said it's a fee that's added to every installation. This is just a total junk add-on fee. If they add it to every installation, why not just show it in the quote? I'll take my business somewhere that honestly shows their rates.

Can't talk to an individual, round around with automated voice mail. Contacted corporate and they…read morecouldn't answer my question and gave me licak number. Round around again with voice mail. Texted phone number but no reply

Extremely happy with the services that Chad provided. I have a "fancier" windshield and he was able…read moreto find it in stock and have it installed within a week. He came to my house for a very small extra service charge, which was so worth it as I didn't have to take time out of my day to meet up with him to get my windshield changed. Excellent communication and customer service and his prices were a fraction of those that I got quoted elsewhere in the surrounding area. Again, very happy with the services that I got and will be recommending him and using him for any future windshield needs.

The front window was broken. It took a week to get the glass and at my convenience he came and…read moreinstalled it. Fast and convenient, not high priced like those tv ad people.

I had 4 front windows tinted by Turkey Creek Tinting about a year ago. So this review is narrowed…read morein scope to the product quality and installation after 1 year of use. The tint installed was Llumar's Formula One at 35%. It has a warmer tone once installed, sort of like Maui Jim's HCL® Bronze sunglass lens. For interior tones like Aston Martin's Sandstorm and Bitter Chocolate this is a perfect compliment from the color wheel, and white exterior's like Status White contrast beautifully with the Formula One tint. The 35% is the right choice both aesthetically and functionally with the Formula One tint. This allows enough visibility in both daylight and nighttime driving, leaving perfect daytime cabin conditions to use polarized sunglasses to view the road ahead through a clear windshield, or without sunglasses during night. At 35% the Formula One is suave and classy while offering sufficient privacy and superior UV protection. If you are a performance driver, going any darker offers no value. During installation a year ago, the existing tint removal process was performed professionally by Turkey Creek Tinting, and the glass was prepared appropriately for the Formula One replacement. The new tint was installed without damaging any surrounding areas of the car, although water drops were directly hitting the leather interior. Water wasn't left on the interior for long, however, and micro-cloth towels were being used to quickly mop away the moisture. Still, I'd prefer to see a process that eliminates anything wet or abrasive contacting the interior leather. The edges of the Formula One tint have held up well over a year's use. My front windows are a particular challenge to tint as a result of the Aston Martin glass matrix that extends along the entire window edge, but the Formula One cured well to hold the precise edge while giving a uniform look over the glass matrix. The installation area of Turkey Creek Tinting was clean, but it is not a properly pressurized clean room. This increases the risk of small airborne particles entering the space between the glass and tint while being applied. There are a couple of these imperfections that are visible when viewed under light on my installation. But I plan to schedule a return visit to Turkey Creek Tinting soon to have the back of the car detailed with the Formula One. Even if it isn't right the first time, Turkey Creek Tinting will follow-through until you're happy, at least in my experience.

The best thing in my experience is the warranty, the people in the back were not very personable or…read morepleasant. Now, what I am trying to figure out. How I paid $230-$245 for ceramic tint that peels on the passenger side window. The back window has numerous spots bubbling up. I have had this problem before elsewhere, not sure if it is the quality lacking. I don't feel the value for quality is here, not much pride going into work ethic. I am Sorry. The bald guy is the only nice person here.

Had a rock ding in my windshield that I didn't want to report to insurance, so I looked on…read moreAngie'sList ( they weren't yet listed on Yelp) to see if there's an alternative biz in West Knoxville and found Glass America. Pleasantly surprised when I called them to learn that they offer a discount to some policyholders of auto insurance when you want to pay for the service AND that their price was the most reasonable. I took my van in ( they suggest not bringing in between 11AM & 1PM due to peak lunch-hour drop-ins) about 2:30; they got right on it & had the crack repaired in less than 20 minutes. Great service, friendly, knowledgeable staff. Helpful hint if you're going to their site: turn left off Outlet Drive at Fellers business...they're just behind it, not actually on Outlet. They also have mobile service if you need it. Good find!

SCAM !!! Used their website and got a quote of $278 to replace my windshield. In small print it…read moresaid quote does not include clips, molding and extras. I called to schedule and then just to confirm ask them what the total price was going to be. The person on the phone said that the total was going to be $780. They just wanted to get onsite and install so I would be forced to pay the outrageous "extras". Stay far away from this scam game!

Joe has been so great. Our car was broken into in Nashville and on a Saturday morning he answered…read morethe phone and was immediately working to help us when others wouldn't or they gave unrealistic availability. He's been great communicating about our whole process

Excellent customer service! Joe helped my husband while he was in the Knoxville area after…read moresomething hit his windshield on the highway. He did a beautiful job repairing the chip at a very reasonable price. Highly recommend.

Harper is truly amazing. I cannot say enough of how first class this…read morebusiness is. They do excellent work and treat the customer with utmost respect. Think twice about using any other auto body shop.

What was supposed to be a two-week repair turned into over two months of delays, mistakes, repeat…read morerepairs, and frustration. I took my Tesla to Harper Collision only because Tesla referred them as the local preferred body shop after road debris damage. The original work included windshield and headlight replacement plus repainting multiple areas. The windshield caused a major delay because Harper didn't open a ticket with Tesla to investigate the shipping issue until I specifically asked them to. When I finally went to pick up the car, I immediately noticed unrepaired damage along the sides before I even got in. I reported it to Amy, which led to another estimate, insurance supplement, and more paint work. The car also still had residue and debris from the repairs and hadn't been properly cleaned. Manager Austin later called and was extremely defensive, shifting responsibility onto me instead of simply acknowledging the missed damage. He even checked security footage to confirm I hadn't driven away before reporting it. During the second round of repairs, they accidentally broke my driver's side window. They said no local Tesla location had one in stock, so I called around myself, found two in Chattanooga, and offered to pick one up. They declined; a window was later overnighted from Nashville. When I picked the car up again the paint was about 99% acceptable, and I was too tired to keep fighting over the remaining imperfections. But the problems still weren't over. The driver's door speaker hadn't been reinstalled correctly and was rattling, so I had to take it back in. On the drive home I discovered the cameras hadn't been properly calibrated, which affected the driver-assistance features and nearly caused an accident. Back to Harper again after that visit they returned the car still in Service Mode. I still occasionally hear what sounds like broken glass rattling inside the driver's door (presumably from the window they broke). At this point I'm too exhausted to take it back again. I would not recommend Harper Collision and will never trust them with another vehicle.