awesome company we use them for every vehicle we buy from California to Florida great people…read moregreater prices

My experience was quite different from the review that was posted on 06/13/2020…read more I was moving halfway across the country in March 2022 and didn't want to drive my car because of its age, so that left very few options. I started looking into auto transportation companies and became pretty discouraged pretty quickly because each company I "investigated" had garnered a lot of bad reviews. From what I gathered, there are two factions when it comes to auto transportation -- the broker, who sells the service to the customer and locates a carrier to pickup and deliver the customer's car; and the carrier, who handles the actual transportation. A customer deals with the broker, rather than with the carrier, and the lion's share of complaints pertained to the fact that the brokers and carriers gave inconsistent information with respect to pickup and delivery dates, thereby leaving the customers without reliable information regarding the services they had purchased. I understand that this sort of thing can be difficult to coordinate, but the number of one-star reviews that I read seemed to suggest this is not just an occasional problem. When I first read about Lone Star Car Transportation online, the firm was both a broker and a carrier; and based on that, I figured the problems that others had encountered with respect to predictability would be minimized, so I placed a call. "Dana" answered the phone and it was Dana who handled my car's transportation from beginning to end. When I called, I learned that Lone Star had reduced its services to those of a brokerage firm and that concerned me. Dana was so helpful and accommodating, however, that I decided to give Lone Star a try. And I'm SOOOO glad I did. Dana did an even better job than I could have anticipated. We had a very small pickup window before I was scheduled to move and would have had to turn my car over to an associate to oversee the pickup, but Dana managed to find a driver to pick up the car before I left town. She kept in touch with both me and driver while the car was in transport, and after the car was delivered, she contacted me to make sure everything had gone well. I could not have asked for better service, and although Dana is the only Lone Star employee with whom I dealt, I would hope that all employees are equally conscientious. I was so impressed with Lone Star Car Transportation and the service I received from Dana that I would give the company more than five stars if I could. In short, my experience was excellent and I would not hesitate to use Lone Star agai

I liked the people and the inventory. We didn't see eye-to-eye on financing but that's the way it…read moregoes. You might be satisfied with them if you can get the money negotiation in your favor.

Took our Volvo truck to the shop at Volvo/Mack in Abilene,TX bcuz there was a grinding sound(noise)…read morecoming from what we thought was the engine! When we got to the shop we were greeted by the service writer Ginger Reynolds, explained to her what noise we were hearing as well as an air leak somewhere...she was very knowledgeable of what may be the problem! Sure enough she was correct,it was the leveling valve that wasn't working as well as some other leaks on the air tank! The shop mechanics and parts dept(sorry we didn't get their names) they were very friendly and very customer oriented that not only did they squeeze us into the shop today and fix our problem, but we purchased 2-legacy leather seats and had them replaced/installed! Thank you very much for your amazing service, we will pass on our experience to other truckers and Yelp Dale/Emma Eiser

A few days ago a "Friend" had had a problem with their "Whip", fan belt replacement nothing to…read morecrazy. Richard's Automotive get it back up and running. Good Job. Richard's Automotive is lesser know to new comers in Abilene, and a bit off the part for auto repairs but get with them if you need work done.

Great location, clean , new, great staff, free coffee donuts, has play area for toddlers, bigger…read morecustomer lounge Con: cant connect to wifi

This was 2 yrs ago. Bad service with Mark. When we had our Rav4 and steve helped up, it made us…read morecome back unfortunately the day that we visited to see Steve, he was off and got Mark instead, told him we came for Steve so he took our number. Little did we know that he will be our assigned dealer despite asking for Steve. We were looking for a Sienna and he called us to showed us a filthy second hand Sienna LE and its with scratches and all, i asked to negotiate the price since it looks very overpriced. He said "when you ask for an answer, i am giving this to you and you are asking for more". He said we will not find any Sienna and blah3x. I felt discriminated because of his tone and maybe because I am way younger than he was, he can talk down on me. Well we left and got a Honda Odyssey brand new with better service. So if it's not Steve, don't get Mark

I really appreciated the help I received from B&S Wrecker Services and Nolan for coming to my flat…read moretire rescue in Coleman, TX on March 18, 2025. Nolan quickly changed my tire and had me on my way in less than 20 minutes. His friendly, positive attitude made a difficult day much better.

I had this company pick up a car for me [ I live in Oregon ]. Shari helped me out by picking up my…read morecar and keeping it inside until my transport company could pick it up and bring to Oregon .. Very professional company. She made sure it was loaded properly .. My bill was less than I thought it might be , due to living in another state. Gave them a $100 tip. Thank you for taking care of me. Walter Evans Coos Bay Oregon.

Absolutely Terrible service, and communication. They had my car for a MONTH and only got half an…read morehour of work done to it. And the parts that they replaced had absolutely nothing to do with the problem I was having with my vehicle. (The Mercedes dealership informed me on that) Over all terrible place. They scam and, are some of the laziest people I've met.

Competent, capable and caring. Richard answered his phone on a Saturday night and met me early on…read moreSunday morning to fix an oil problem quickly and reasonably. I'm an old lady on a 4,500 mile drive, and I know what it's like to be gouged. I am so grateful for this Auto Angel who got me safely home!

They are the best! I was stuck in Abilene and got an over priced estimate from Pep Boys of over…read more$1300 for my brakes NOT to get fixed! They did the job perfectly for $850 and got us back on the road ASAP! I'd recommend them for anyone traveling or local; fantastic work and courteous overall interaction!

Walmart blew an alternator fuse during a battery replacement and I took the car here to get that…read morefixed. They did fix that issue. However, they also unplugged the electrical radiator fan because it was draining the battery by not shutting off when the car was turned off. That seemed crazy to me, but they're the professionals, so I went along with it. Sure enough, the car overheated. I still cannot believe that a professional shop thought that unplugging the fan was a good move. They fixed the issue I brought it in for, but made another issue far worse in the process and when I called about it, they made excuses. I was already getting reimbursed from Walmart for the repairs caused by their tech, otherwise I would have pursued it with this shop further. But I definitely won't let them touch any my cars in the future.